Gardeners World Avis 

I’m horrified that this company continues to defraud customers without any redress. I have fallen foul of their ‘offer’ and will be disputing the charge they have taken of £27.50

Just awful. Paid upfront when it was the ‘6 issues gor £12’ deal. Received one issue and then they stopped coming. In the meantime I had cancelled the recurring 6 monthly payment as I didn’t want to get into a long term subscription and only wanted the offer. I chased the other issues and initially they sent me another issue but then again they stopped coming. Have recently chased again only to be told that as I’ve cancelled they can’t send me further issues?! Utterly bonkers when I’ve paid for 6 issues. So essentially I’ve had two expensive issues. The magazine itself is quite good and I’m shocked that an organisation with the reputation of GW has such awful customer service at best (at worst, it’s trying to defraud people). Sadly to be avoided.

I have a 6 month Subscription from Gardeners World £26.00, I checked my bank yesterday and it had auto-renewed to £41.43, thankfully I was able to cancel my D/D as end of day had not completed.
I was not notified of the increase but this would make it £82.86 per annum it is not worth it, too much money.

Ordered and paid for six months subscription, due to start in March 2026. Nothing turned up. I wrote email. They apologised and said subscription would start in May. May's issue arrived and then no more. Complained again on email, after several AI type emails, of no one actually reading the emails sent. They then sent in July, June and July issue. They said in email that I would receive August and September. August has failed to show. I have emailed and they now said my subscription has been cancelled. I won't be bothering again, they just steal your money and don't send the goods

Great magazine until you want to cancel. I sent an email stating I did not want to renew my subscription and got a reply saying it would be cancelled. I am now still getting emails saying my payment wasn't successful and to add a new payment card! Seems like the left hand does not know what the right hand is doing.

I get the magazine every year as a Christmas present from my daughter. Normally GW notify me, but not this time. Assume daughter has not given it for this year (Christmas 2025). Pay for another subscription (and a month later start getting two copies ... Also fail to notice it's on auto-renewal). Get an email on 10 July congratulating me on auto renewal. Check bank statement, and see money taken on 10 July. Surely there is a legal requirement to notify customers in advance of auto renewal? Anyway, I have now cancelled my subscription. Maybe the gift subscription will continue to arrive, who knows. It's never shown in my account. Not that bothered if it doesn't, as it's become overly woke and diversity-oriented for an average homegrown gardener.

I subscribed to Gardeners’ World in January under a 6-month offer and unfortunately my experience has been consistently poor since then.

I’ve only received the year planner and one printed issue, which I had to chase. More importantly, I’ve never been able to link my subscriber number to my online account, meaning I cannot access subscriber-only content or benefits.

I’ve contacted customer services via email multiple times over several months and have repeatedly been told it is due to a “system migration” and is being worked on. However, this has been ongoing since at least March with no resolution.

Communication has also been inconsistent. At one point I was told I was trying to access via the app (I wasn’t), and when I called today I was told there was no known technical issue at all, which contradicts previous emails.

As a result, I also missed out on the 30% subscriber discount for Gardeners’ World Live, which was one of the key benefits I expected when subscribing.

Overall, the service feels disorganised and support responses are generic and repetitive rather than actually resolving the issue.

I really wanted this subscription to work, but at this point I’m disappointed with both the access problems and the customer service.

Subscribed in jan, '6 month special price £12', part of the subscription was £12.99 auto 6 month renewal..

First mag was due march.. never came. Has an email saying was delayed and would receieve soon, next mag came, fine, may no magazine.. received another email say magazines delayed would get it shortly.. then out comes another payment in june for the next lot of 6 months.. baring in mind ive had ONE magazine for the first 6 months.. and its not even been a full 6 months since i subscribed orginally (signed up 29th jan), so i called and requested refund for the 1st lot £12.00 (and the second lot for 12.99) as far as i am concerned they havent stuck to their part of their contract and provided me with 6 magazines, then had the cheek to charge me for the next lot (spoke on the phone to lady called 'mataleleng moektsi', based in south africa, could have told me anything lets be honest), she said I SHOULD have notified them within 2 weeks of not getting the magazine, yet i had already been emailed twice saying i wasnt/getting them or hadnt got them, so why would i email, as they are already aware, also from previous experience their magazines dont come on time so im just thinking 'it'll come' (also who has time these days to chase up magazines every 2 weeks). Seems like that part wasnt sinking in.. yet said they wont refund for the second payments as i signed up for the autorenewal on the trial price - although its not even been 6 months yet and theyve already taken my money.

NOTE: my friend brought me this so called subscription last year my birthday, had lots of missing mags then and she was told the postmen where stealing them(for free seeds).. obviously this wasnt the case.. she asked if i wanted it again this year and i said no, and did it myself as thought if there are any problems, i would be able to sort it myself without hassling her. Now they are using the fact i didnt contact them as an excuse to not refund me. Again why would i, when ive already been told BY THEM the magazine is delayed They obviously already know.

I will be contacting MY BANK for a refund, and contacting TRADING STANDARDS and WATCHDOG and suggest other people with same/similar issues do the same, I will also be reviewing the magazine subscription provider, 'Immediate Media Company Limited' with this same review - apparently based in london, but people in south africa have access to my person details. Poor.

'Mataeleng' told me, she sent an email with cancellation of the subscription but i havent received it, ao assume its not been cancelled. Also told i would get refund for the £12.00 and have an email for that- checked all emails and havent received either. Probably good idea to use a call recorder if you decide to ring them yourself.. but even better dont sign up to start with!

OMG, do not go near this magazine as a subscription! I gifted it to my elderly mother and she cannot access it online. I have rung customer service (in South Africa!!) and the were utterly useless. It says I don't have account, then user name wrong, the link provided doesn't work.. the list goes on. The net result is we are paying for subscription we can't access!!! Not happy!

I paid £9.99 for the May edition just for the offer of 24 free perennials collection which was announced on the sealed envelope the magazine came in. Inside the magazine it said "offer closes 15th June" When I tried to order them on 21st May they said "out of stock". They didn't say on the outside of the envelope that you might NOT get the offer. It's just a con trick.

Avoid a subscription to BBC Gardeners World Magazine. I paid on 12th March for 6 month subscription. As of today not received a magazine and after numerous frustrating phone calls to customer services who state magazine delayed, replacement will be sent, waited again and on 24th April told no replacement sent as aware that they’re missing the 2 for 1 garden vouchers. On 27th April got e-mail saying they’ll issue a full refund. No refund received either. You have been warned

Up till recently the subscription had been ok,but since the beginning of 2026 slow deliveries and now the magazine is just not arriving and when I phone they say it’s been sent but they will send a replacement but that doesn’t arrive. Extremely poor service

WARNING DO NOT TAKE OUT A SUBSCRIPTION TO ANY BBC MAGAZINES.
YOU WILL NOT RECEIVE THE COPY YOU EXPECTED

NON RECEIVED TO DATE
You will be scammed

Undgå denne virksomhed!
Jeg har i flere år købt et gave-abonnement til jul som har fungeret upåklageligt, men da buysubscriptions går over til at hedde Immediate går det hele galt. De hæver pengene FIRE gange og på trods af adskillige mails og telefonopkald er der stadig ikke styr på det. Nu har fire måneder senere modtager jeg en mail om, at de vil refundere mig, men i stedet for at refundere, så hæver de flere penge! Ud af det blå! Undgå dette firma med alt hvad I har!

Purchased a gift subscription for my mother over two months ago, still not received a single issue. Contacted customers services when overdue, was told to wait, contacted again, said they would send out a replacement which could take up to two weeks. Two weeks gone so contacted again, they will send another replacement but have to wait another two weeks before they consider it lost! The next issue will already be out - terrible service.

As mentioned by another reviewer, cancellation of a subscription seems to be impossible. After having previously received confirmation of cancellation from GW and a stop placed on the company by my bank, further payment has been taken as a result of Buysubscriptions changing its name to Immediatemedia. Avoid.

Took the £12 for the subscription I signed up to (6 issues) Never received the magazines - rang them and he promised to send out the two missing mags never received then rang again and got a totally different answer. They tried to make me subscribe again but I said no - just refund the £12 - I have a feeling I will not receive this back. This was Multimedia I went through. AVOID

Awful customer service! Missing 2x issues, then had 2x issues with no seeds (which they’re meant to have (February and March). They say they’ll sort it then they never do.

I will not be subscribing again. Customer service based in South Africa.

I've never received my subscription and every time I ring I'm told they'll escalate my enquiry and nothing happens.
I ordered it at the beginning of December 2025 and this last phone call was today 19 January 2026.