Gardening Naturally Avis 

I ordered what were advetised as pet friendly slug and snail pellets to find on the item delivered do not spill around children and pets. Called the company who advised i could return for a refund using a postage paid return label. The return label is not postage paid, return cost over £7. I dont understand why i am expected to cover the cost for goods sold with false claims! Beware of their misleading selling tactics.

Requested help in finding fruit cage in specific size. Received suggestion within two working days which was exactly what I required. Have placed the order.

This company has outstanding customer service. There was a problem with our initial order, outside of Gardening Naturally's control. They contacted me about it over a bank holiday weekend and had completely sorted it out within a few days. I would highly recommend them

Very helpful people. Fantastic products and great service. Thank you!

Requested information about a product that I could not find on the website and received a very clear response that answered my query (tube extensions). I have also been very happy with previous purchases for tubing and netting.

The walk in cage to protect soft fruit is a good product and it was despatched very quickly. It went up easily and I am very happy with it.

But the problems I had began once the goods were in the hands of the courier company. They give a whole day timeslot (0800-1800) for delivery. I stayed in on the day specified and nothing came. (The package was going to be over 2.2m long so I didn't want it to be left on the doorstep). They didn't come that day. I found their contact details but only got an automated 'not our problem' response. I then got another delivery date, but could not stay in all day and returned home to find that this large package had just been left on the doorstep and the packaging was badly damaged. A part was missing, presumably having fallen out of the large hole in the base of the package that had been torn by poor handling.

Gardening Naturally provided a replacement for the missing part quickly and I am very happy with them and their products. But they really need to get a different courier company and I won't be ordering anything more from them until they do.

I was surprised and grateful for the over and above customer service I received. The customer service manager really tried hard to resolve my issue and didn’t stop until there was a satisfactory outcome. Thank you so much for all your help

Brilliant customer service support!! Can’t fault them!! Will definitely buy again from GN!

My order arrived promptly and the vegetable cages and netting are very good. I left something out of my order that I needed (a pack of joiners for the corners) and they responded to my phone call immediately and offered to send the pack to me straight away and free of charge. I am impressed with the service and the quality.

Superb quality and excellent value for money, I would definitely recommend Gardening Naturally.
First class service after one of the planters got damaged in transit.
The customer service team were brilliant and sorted the problem and we received a replacement planter the next day.
Can't fault them.

Five stars for this company! I initially had a problem with the delivery of my order by DHS and was advised by them that the parcel was ‘lost in transit’. On contacting Customer Service at Gardening-Naturally Caitlin quickly arranged to send another order out at no cost to me. This arrived two days later in perfect condition and I can’t thank them enough! Communication was excellent and they couldn’t apologise enough even though it was the fault of DHS, not the company. Many thanks all, it was a good experience in the end. Highly recommend this company for their reasonable prices, choices and customer care.

great customer service when the delivery went awol by royal mail - no fuss replacement delivered - many thanks

The Royal Mail lost my package
However the customer service was very helpful and the tomato rings I ordered were good quality so happy in the end

One item damaged in transit. Phoned customer services. Immediate and excellent response and new item on the way. Cant praise them enough.

The product arrived! We opened one box found the product to be very poor quality and so organised through Amazon the return to the supplier! Who then claimed to have not received the packages and told us it was our loss not there’s! So we set about tracking the packages down only to find the courier was able to provide proof of return to gardening naturally more than 24 hours before gardening naturally had informed me they hadn’t received them! After this revelation Gardening Naturally claimed that one package was damaged and only returned half my money! I am now persuing Gardening Naturally through both Amazon and the small claims court. I have video evidence via cctv at home and ring doorbell as well as supporting cctv from the Spa shop I returned them at( thankfully it’s my local shop) that clearly shows the packages remained undamaged my end! I would warn others about the quality and dishonest practices of this company! REMEMBER YOU DONT KNOW WHAT YOUR GETTING UNTIL IT ARRIVES! Sadly after that well you know the rest! Ps get ready to see how Julie responds to one star reviews it’s a real insight.

I bought two containers made from recycled tyres. They will not only last for a long time, but they are beautiful too. I was having trouble with the delivery company and once I contacted Gardening-Naturally the problem was immediately remedied. I would use the company again

I needed to clarify some instructions and required a replacement part for my fruit cage.
I rang expecting to go through several stages and a long wait.
The guy answered quickly and withing 5 minutes I had my queries sorted out and the promise of replacement parts to be sent out.
Incredibly I received them in the post the next day.
I am so impressed with this service and would thoroughly recommend them and their products.

The catalogue is excellent! I like the online one but prefer the paper one as I can pore over all the bits I (might) need.

The items I have purchased have always been of really good quality too - and, when undertaking projects (like my custom sized fruit cage), the assistance from their customer service ensured I bought only what I really needed - and it did save me time, money and I am delighted with how it turned out.

Orders are turned round quickly; they are appropriately packed to ensure they are delivered without damage and the quality of goods is extremely good.

They are definitely worth a good look!

Took delivery of tubes etc for veggie cages today. I was on phone so DHL driver just waved.
When I looked at the box one end was half open and the several bags were unsealed except for one...the clips. This meant that there were bits of plastic joiners and foot ends loose in the box and I'm not sure if any have been lost in Transit. I have had items worth two quid delivered with infinitely more care and better packing than this. A bad experience.

Ordered a brassica cage which is nice and sturdy. No issues at all.

Unfortunately, one of the poles was squashed at one end when I came to put it up, so I couldn’t put one pole up. I contacted via email and they were excellent. I received 2 replacement poles 4 days later.

Good quality product and my issue was resolved really quickly with excellent customer service.