GardX Group Avis 

When buying a car from Big Motoring World, we were strongly encouraged to purchase three-year Tyre, Alloy and Cosmetic Maintenance Plans provided by GardX.

We spent almost an hour being shown and told how beneficial these plans would be, how much money they could potentially save us, and how simple and straightforward the claims process was supposed to be. After spending several hours at the dealership buying the car, being given a huge amount of information and feeling mentally exhausted, we eventually agreed to purchase the plans, especially because they were presented to us so enthusiastically and convincingly.

Unfortunately, our actual experience with GardX has been completely different from what we were led to expect.

Our first claim was for a scratch. We completed all the required information and submitted photographs. We then waited for a month without receiving any response. When we contacted GardX and explained that we had been waiting for a month, they apologised, said they would investigate and promised to get back to us as soon as possible.

About a week later, our claim was rejected. We were told that, based on the photographs, their experts believed the repair would require more than two hours of work in a garage and therefore was not covered by the plan.

At that point, I already had serious doubts about the value of this cover, because in my opinion this type of explanation could potentially be used to reject many different repairs. I called GardX to discuss the decision, but unfortunately the conversation achieved nothing. I considered leaving a review then, but decided to give them another chance.

The second claim was after we suffered a puncture. The tyre had been cut/damaged on the sidewall and could not be repaired, so it had to be replaced.

After arranging for a mobile tyre technician, I contacted GardX, explained exactly what had happened and sent them photographs. I was instructed to contact GardX again when the technician arrived during their working hours so that they could speak directly with him. As there were only around 20 minutes left before the end of their working day, I explained that the technician would not arrive in time.

I was then told that the technician should inspect the tyre, take photographs, provide his professional assessment, replace the tyre and that I should send GardX all the evidence together with the invoice/receipt for payment. I was given the clear impression that, provided I followed these instructions, the claim would be dealt with.

We did exactly what we were told and submitted everything requested.

Two weeks later, the claim was rejected again. This time we were told that the damage was due to tyre wear and therefore was not covered.

After two claims and two completely different reasons for rejection, I have lost confidence in these maintenance plans. In my experience, the exclusions and conditions appear to give the provider a very wide range of reasons to refuse claims.

I regret purchasing these plans. We should have trusted our previous experience that many optional add-on products sold alongside cars often provide far less value in practice than they appear to during the sales presentation.

My advice to anyone buying a car is simple: read every condition and exclusion very carefully before paying for these plans. Do not make your decision based only on an impressive sales presentation, promises of an easy claims process or a large “discount”.

Based on my personal experience, I would not purchase GardX Tyre, Alloy or Cosmetic Maintenance Plans again, and I certainly would not recommend them.

Bit of a mix up on comms initially, but the technician, Alan, sorted it. Very professional job and a really nice guy. Seat clean (water stain, despite gardx) was excellent and is like new.

The bmw forced me to take this cover during a new purchase. They seem to reject claims without any proper reasoning. Everything is excluded in their policy wordings.
Bunch of scammers. Please avoid

Its a financial fraud /rip off. The product and services is low quantity

I recently purchased a car and got guard X Protection and the demo is amazing they get a piece of cloth and pour water where in the water lavitate, so I got guard X Protection done and when it was the day of collecting the car I did raise my concorn the it is not done correctly as and they were like you can request for a recoat and now it's been nearly

2 months

I'm emailing back and forth and they respond saying that everything is done right and water sipping in the seat is normal For me personally this is stressful and financial fraud in this care it was £800 of guard X Protection And it's not worth it.

This is financial fraud.

Service low quality

Product bad Practice

After I had an accident with my car, I needed to have the GARDX treatment reapplied. I was very fortunate to have a lovely gentleman Ashleigh come out to help me.He was extremely friendly, professional and helpful, and did a fantastic job. The car looks absolutely brilliant and I am very pleased with the result. Nothing was too much trouble, and the whole experience was so easy from start to finish. I would definitely recommend GARDX and their excellent service. Thank you!”

At £800, this is an expensive policy for something which only covers the most minor of damage.
A claim for three small scratches took hours of my time, as I found the Customer Portal to be unnavigable and subsequent calls often leading through endless transfers and holding. Emails were a little better, but very slow to reply. No-one from ‘customer care’ seemed prepared or able to help, so I have cancelled the policy and bought some T-cut. The only redeeming feature of this awful company was the speed and efficiency with which my (pro-rata) premium was refunded - hence the one star. ‘

I purchased Gard X ceramic coating with my new car back in June 2026. I would not recommend it at all after having it just over a month it has stopped bedding the water what a waste of over £500 never again.

My wife had damaged to wheels and rang GardX, but need to work two months for them to come out only to be told it is not covered.

SO AVOID BUYING THIS PRODUCT AS IT WAS £799 AND CANT USE IT

Ashley from GardX kept us informed of his estimated time of arrival, he was very polite, friendly and did a great job with our upholstery. The whole appointment was very efficient and convenient, being carried out at home. We would be happy to us them again.

Ashley came out to resolve a minor paint work issue on my vehicle. Great guy, great job and genuinely cared about sorting my problem. Professional, friendly and extremely knowledgeable. A few good tips too. Thanks Ashley

Absolutely disgraceful treatment, dealing with them has genuinely mademe ill. They have created as many issues as possible with process of claiming in an attempt not to repay cost of damage tyres. Very little correspondence and had to continuously call and email to chase progress. Dont waste your money on their policy.

I had some delays online with my claim but I rang and spoke to TK out of the Portsmouth head office and he was amazing. Managed to sort everything out for me in minutes and was so polite and friendly!

Eventual good service after some back and forth. Worth the money I have paid for the policy. Online platform is easy to use.

Ashley came to fix a water stain, ended up cleaning all the seats and redoing the upholstery protection. Worked hard and quick, very punctual and polite. Would recommend.

Great Communication from Alan, extremely friendly and informative. Would not hesitate to purchase protection from GardX again. Thank you

Ashley huff came to clean a few stains of my car and he was such a lovely guy that he ended up cleaning all the seats for me.
Thank you so much
So happy with the results

Good warranty service. When had a stain in my backseat after 6 months, come down to my house and sorted it out. Great Service Alan Davis

Gardex web site was easy to use when we booked our claim. A date and time was arranged for the corrective work to be done. The Gardex technician, Alan, arrived promptly and explained in detail what he was able to do. Alan completed the work and did a thorough and brilliant job, better than our expectations. We would recommend Gardex as a product but also the company for their service. Thank you Alan and Gardex.
Les and Margaret.

Having cost £799.60 for a policy to cover wheel and cosmetic damage to my BMW car. The first minor scuff mark claim was rejected after posting four photos of the marks they wanted further pictures that would show the area covered was beyond their 40cm limit, which it was not. I have therefore cancelled the policy. There policy is to deny valid claims. Beware.

Alan the technician called to remove a stain on the car upholstery in the rear and spent an hour shampooing, rinsing and drying it. He then tidied up the rest of the car too.
Very happy.