GardX Group Avis 

The seller invited me in an unprofessional way and sold me something that’s not worth the money. No one explained how to use it. It feels like I’ve been cheated. I tried contacting GardX customer service, but it was impossible to reach them. Honestly, a total waste of money.

The paint protection applied appears to be failing significantly. Following the first instance of rain, prominent water marks and spots were left adhering to the clear coat.
The results of the leather protection service are equally poor. The leather seats are not resisting dirt or minor stains any better than they were before the treatment.
Dirt and daily grime seem to adhere to the leather immediately, and cleaning requires the same amount of effort as if it were untreated. The service was supposed to seal the leather to prevent dirt ingress and make routine cleaning easier, but this essential benefit is completely missing.
I have serious doubts that the protective products were correctly applied or that they offer any real value. This was an expensive package based on the promise of long-term protection, and that promise has not been fulfilled.

The finish on the car looks good. I dont think I will bother with it again , at £400 a time I think is too
much for a paint protection.

Great communication & service

GardX were responsive and helpful although it took 2 months before my claim was settled

I had Gardx applied to 2017 Navarra Blue Audi A3 when I bought it two and a half years ago. I wash it every week with GardX wash and then conserver. I was sceptical at first but my car still shines and looks fabulous. Tip is to buy a gallon of the wash n wax and a gallon of conserver, it works out much cheaper in the long run.

Don’t expect your tyre and alloy cover to actually cover any work.

I bought a car a month or so ago and opted for the tyre and alloy cover. I recently discovered I had a slow puncture which is quite obviously covered.

Based on the assumption the car was purchased in that condition they refused to pay out.

Pointless cover. DO NOT ADD IT TO YOUR FINANCE. I will be contacting the dealership for miss-selling cover and have reported GardX to trading standards

Had my Audi treated with Gardx and I have to say 1 thing........ if you want your vehicle to look fabulous (even if it's slightly dirty) get Gardx it's really really brilliant

Been waiting 3 weeks for an agreed settlement of a tyre damage claim.

I’ve sent 8 emails all of which have remained unanswered,

When I phone they say it’s being sorted

Having issues with product, it was re applied & I continue, have telephoned: e-mail, use their contact platform all ignored. The dealership no longer uses GARD-X, high price for a product that in my case is not doing the job, extremely disappointing, have to go elsewhere or change a perfectly good vehicle

I was dealing with a difficult situation with an emergency call out from a local tyre company. You had charged £286 for one tyre!. Being a local company it cost issues with my claim process and getting the details needed to resolve the problem. Ultimately well it did take a bit longer. They did everything could but after telling me the rip off I got from the company as they notified me I was given a budget tyre. They managed to contribute £120 towards the issue. I couldn’t ask for much more for the difficulty of the Situation, At least with the advisor today Harry. As he gave the facts to me straight and actually understood the situation than previous staff kept complaining about the company not being VAT registered when it was an emergency call out.

I had the product added to my Nissan Car.

Dealing with a claim is extremely difficult to do. Wish I hadn't bothered.

Very helpful, with clear useful advice about their products.

Excellent product, water runs off very easily after rain/washing car. Also very easy to remove bird droppings/flies from paintwork.

I took out a GardX Cosmetic Insurance policy thinking it would give me peace of mind for minor scuffs and dents. I sent them photos of a a small scuff and tiny dent on my bumper. They confirmed it was covered and said Smart Repair would contact me in 5–7 days. Ten days later, I had to chase them and was told it couldn’t be repaired because I don’t have a driveway. Instead, they offered £200 off a body shop repair – but the quotes came back at around £900 for what was supposed to be a “minor” fix.

I then arranged with a friend to use their driveway and called GardX again. They said no problem and booked me in for 14 November – more than a month away. Then, out of nowhere, I got an email saying my repair was “too severe” and now wasn’t covered at all.

This is after first saying it was covered, then saying it wasn’t because of my driveway, then agreeing it was fine when I found a driveway, and finally rejecting it altogether after wasting weeks of my time.

They hide behind technicalities in their T&Cs and constantly shift the goalposts to avoid paying out. In reality, they’ll do anything to wriggle out of a claim.

Do not waste your money with GardX. Their policies are misleading, their customer service is appalling, and they will leave you with nothing but frustration and an empty wallet.

By all accounts this is a good product but was poorly applied by Lookers Kia in Stockport. The inside of the car had not been cleaned prior to the application of GardX and some panels had been missed completely.

They try to reject your claim any way they can.

Not that impressed with it if I have to be honest don’t think I would ever recommend this to anyone I class a friend

Outstanding Service from Giselle Shepherd
Had a puncture and needed a tyre replacement authorised. Giselle Shepherd at GardX made the process quick and stress-free. Friendly, professional, and incredibly helpful—she’s a real asset to GardX.