Gerrysfishing Avis 

I ordered a rod and reel on the 26/08/26 and they were not delivered until the 17/09/26, I chased the order and was told they were on a 4-8 day despatch window, I informed the customer service team that I needed the rod for a match at the weekend and their reply was.

If we get them shipped out today/tomorrow, you should be looking at getting these for Friday.
That was on the Monday the 1st of Sept.

On the 9th of Sept I chased again and was told, it should be shipped out by the end of the week.

The items eventually arrived on the 17th of September.

Regards

Terrible service, would never order anything from them. I ordered a quiver tip and some accessories, I waited for the already ridiculous delivery time to pass and didn't recieve, got on to them to be told they don't have it in the warehouse (why are they selling it and accepting purchases then?) but they can get it from another warehouse and will take 4 extra day. It's now more than 20 days. Pathetic company. I gave up and asked for a refund which they then only partially refunded and didn't refund the vat part?
Also on their website I was tricks into purchasing something I didn't want, at the end of the order it states they give a hoodie or some other item for free, I clicked the hoodie add to order and nothing happened, tried about ten times, so I clicked the other one instead and nothing happened, then there was another option of some hooks discounted for £4, I clicked on the to see if it would respond and it just ordered them and charged straight away with the orded, didn't simply add to basket it just completed the order so beware of that too.

Quick and efficient service.

The products I bought were excellent quality, although I won't get to use them until next year.

Thought I'd give this company a go and also being as they showed stock of the nufish power spike plus which is a super strong version of the standard brolly spike I was looking for proceeded to place an order for this item along with a matrix xl storage bag and a few other bits which brought me up to qualify for the free delivery service. After placing the order I received confirmation by email, I then noticed that the delivery time scale for these items was in my opinion horrendously long and one which I have never ever had from any other online company 8 to 15 days I think needs to be looked into and personally should be between 2- 5 days which would bring it in line with most other companies. After the goods arrived I opened an excessively large box and this is were it became disappointing, the bag ordered was fine,small items fine however the nufish power spike was not as ordered they had supplied the cheaper version which has a RRP less than that of the one ordered and was charged for, the clear plastic bag had no labels apart from the nufish product code for the cheaper version and what looked like a hastily placed shop sticker which had a bar code and price, I subsequently contacted the company via the online chat service regarding how they wanted to proceed with exchanging the wrong item for the right one, waited 24 hours but no response, contacted again via the chat and added to the chat that I had already started, again no response this happened again with the same outcome NO RESPONSE. I then tried contacting via email again NO RESPONSE which seems to be typical for this company, overall the service in my experience is shocking and I definitely could not recommend anyone who is looking to purchase online use them. And if you do I hope that things don't go wrong because they just do not respond the shop side of the business is probably fine being as they are face to face with you but as for the online retail side it is from my experience shockingly bad, I personally think they have this attitude were it's sent doesn't matter if it's right we will ignore the customers if they contact us.

Absolutely terrible service
I ordered a item of clothing 3 weeks ago, delivery said 8/15 days so I waited, when contacted on the 15th day I was told everything had come in except my item and that they'll investigate and get back in touch, 4 days later and nothing so I contacted them again today to be told that the item that they still have on the website that they no longer sell and will have to wait for a refund absolute joke of a company

I ordered 3 top kits for my pole on 16 August, I was told they were in stock and informed that delivery would take 8 - 15 days why so long I don’t know.
They finally turned up on 9 September, 23 days after I ordered them, I could have walked to the shop and got them in that amount to time so all in all I’ll go elsewhere next time. Andy

Sill waiting on a delivery 25 days after placing the order, with no proactive updates from Gerrys Fishing

I ordered a PENN Slammer IV 3500 from Gerry’s Fishing on 23 July 2026. Nearly seven weeks later, the reel has still not been dispatched.

On 22 August, Gerry’s told me they were looking at the end of the month before the 3500 would be available and offered me a 4500 instead. I declined because I wanted the reel I had actually ordered.

On 2 September, after chasing them again, I was told they expected to ship it in the middle of the following week. I have since contacted them again asking for confirmation and received no response.

What makes this particularly frustrating is that Gerry’s own website has shown the exact PENN Slammer IV 3500 as in stock, with next-working-day delivery available, while my order from 23 July remains unfulfilled.

For comparison, I ordered a Savage Gear SG4 rod from Angling Active on 28 August. It arrived on 3 September — before the PENN reel I had ordered from Gerry’s on 23 July had even been dispatched.

I have also placed multiple orders directly with Rapala, shipped internationally from Estonia, and received them promptly. One Rapala shipment reached me in Scotland in two days.

The problem isn’t simply that an item has been delayed. It’s the repeated changing estimates, lack of clear information and poor communication. I don’t want an alternative reel or a refund. I want the PENN Slammer IV 3500 that I ordered and paid for nearly seven weeks ago.

UPDATE: I eventually cancelled this order after waiting eight weeks and repeatedly being told the reel would be arriving “next week”.

Gerry’s reply asks me to email so they can tell me where the reel is and what they can do. I’m no longer waiting for it—the order was cancelled. It seems the store manager hasn’t been told.

I suppose this rather proves my point about communication at Gerry’s.

Cannot fault the service.Order arrived ontime

Competitive pricing, quick delivery, quality goods, reasonable postage

Dear Gerry’s item was ordered on the 11th August waited over 3 weeks for no news. So sent an email the reply stated I had been sent a message saying there was a stock issue, I didn’t receive this message so am very disappointed as I’ve never had any issues before.

I placed an order and paid for next day delivery. I ordered on a Saturday so expected my delivery by Tuesday, which I thought was reasonable.
When Friday came! Yes Friday, I tried emailing but no reply, I tried the chat line, not working! Tried ringing but the phone system was down (so say).
Managed to find the CEOs landline number in the store and finally managed to make contact.
The CEO was very polite and professional and apologised and promised it would be sent out that day. He also refunded the delivery cost but I think my point I was and still am trying to make is why let your system charge for next day delivery if you have no intention of delivery next day!
The delivery came 2 days later!
Poor poor service.

great sevice and fast delivery, no wonder i keep coming back

I ordered two Fox QR bank sticks and they arrived very quickly and I loved them the only problem was one was not working as release mechanism was jammed and would not budge regardless how I tried I messaged Gerry’s and they were so very helpful and without further delay ordered me another one from Germany which I have received today and I would love to let everybody know what amazing customer service I have received and will definitely be buying from them a lot more in the future 😎🎣

Found the right tackle at a good price, great selection to chose from, no hassle, fast delivery.

Excellent service as always

Great service extensive amount of items to choose from prompt delivery and reasonable delivery charges

Great store .I recently got back into fishing after years away. And big thanks to you guys for putting me on the fish with excellent advice on rods.reels and tackle
Top effort 👌

Communication, quality product, postage, speed, an absolute joy to deal with