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Lisez les avis des autres

Noté 1 sur 5 étoiles

Do NOT give them your credit card details.. they are scammers and will take your money and charge your account and not stop if you cancel. Do NOT use this service.

Noté 2 sur 5 étoiles

I wish I looked here before I subscribed. The software is buggy, but I was working around it. There is no support from a person so be very careful. I accessed the account for my free trial and then... Voir plus

Noté 5 sur 5 étoiles

I Loooove this app. While I am not crazy about the generated captions, the edits and repurposing of content are incredible. I have more content than I can schedule to post. It's overwhelming in su... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I signed up for the 7 day trial and after getting access, decided it wasn't for me. I canceled that same day in app but was still charged $48 after the trial ended. I sent an in-app message, then emai... Voir plus

À propos de l'entreprise

  1. Entreprise de logiciels
  2. Service de marketing Internet
  3. Service de montage vidéo

Écrit par l'entreprise

Today, small and medium businesses are 100% dependent on their ability to reach new prospects and increase their brand awareness via social media. To succeed, business owners and professional marketers work another full-time job feeding the social media beasts on all platforms. Munch is a cutting-edge video marketing platform that transforms how businesses create, engage with, and optimize their video content across multiple platforms. Using AI, Munch allows users to produce videos once and use them to generate tailored content for all social media channels, maximizing reach and engagement. With real-time data and trend insights, Munch ensures content distribution is performance-driven.


Coordonnées de contact

2,0

Bas

TrustScore 2 sur 5

38 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,0

Tous les avis

(38)

9 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

It’s alright, will try Descript.

I understand the methodology of Munch, take long-form videos and reduce them to smaller clips. I get it.

But what if I don’t want clips? Suppose I just wanted a way to add captions and keep my long-form video?

There should be a way to bypass the making of clips and just use the captions feature.

I just saw that Descrip now has the ability to make clips. I believe I will give them a shot. If it works well, I’ll be canceling my Munch account…again.

Lastly, is there a way to add videos to Munch without creating a new project?

12 janvier 2025
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Réponse de Munch

Hi,

Thanks for the feedback. There's actually a way to do just that.

Note that when you log into Munch there are three different projects you can choose from: "Create Clips", "Resize Videos", "Add Captions".

It sounds like you're looking for the latter.

Noté 1 sur 5 étoiles

Horrible clip selection

The clip selection was random and horrible. I'm shoked that there are no options for us to guide the system to make clips from specific people or to make clips about a certain topic. You can only filter that stuff after they are made and what's made us just random

3 janvier 2025
Noté 1 sur 5 étoiles

Sound quality is terrible

Nov 2024
Sound quality is terrible, have not found away to fix it. It's already been over a month going back and forth with their customer service.. the last weeks or so ive been waiting on a reply.

March 2026
Just stumbled across my review here.. nothing has ever changed. Customer service never got back to me so the problems persisted (audio quality was terrible after using their tool). To my review here they told me to reach out to customer service which I had already done before.. hopeless cause

27 novembre 2024
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Réponse de Munch

We're sorry to hear that but we'd like to help. Can you reach out to our support team via the support icon on the bottom right of the website or via create@getmunch.com ?

Noté 1 sur 5 étoiles

The application itself is ok, customer service is terrible!

The application itself is ok, very basic. I found I wasn't using it very often as I ended up having to always go back and fix the edits it performed. Annual invoice came up, I cancelled and they charged me anyways. Have sent 3 emails with no response. Don't trust them.

20 novembre 2024
Avis spontané
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Réponse de Munch

We'd like to help! In the past there were cases in which users emails didn't get to our support due to email moderation policies by the mail providers. Could you please use the icon on the bottom right of our website (app.getmunch.com) to open a ticket with customer service? We'll refund your credit card for the payment.

Noté 5 sur 5 étoiles

A response to my email question…

A response to my email question concerning payment was quickly answered.

5 décembre 2024
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Réponse de Munch

We really try to provide the best support possible to our valued customers. Thank you for your feedback.

Noté 1 sur 5 étoiles

I feel like I wasted a lot of money on…

I feel like I wasted a lot of money on this app. It’s not very customizable or easy to edit etc. I had this for a while and barely use it it’s just not good for me and my needs. The clips it takes sometimes aren’t even the best ones out of the video so it’s pointless.

1 août 2024
Noté 1 sur 5 étoiles

:( not a good experience.

I was billed after removing my subscription. Also, I see that someone else opened this account, not me.

6 novembre 2024
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Réponse de Munch

We're sorry to hear that! Please contact us urgently at create@getmunch.com so we can investigate it and make sure you get refunded and your credit card is not used by anyone else.

Noté 5 sur 5 étoiles

Great customer service

Great customer service

5 novembre 2024
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Réponse de Munch

Thank you very much for sharing this, Emily. It was our pleasure!

Noté 5 sur 5 étoiles

I Loooove this app

I Loooove this app. While I am not crazy about the generated captions, the edits and repurposing of content are incredible.

I have more content than I can schedule to post. It's overwhelming in such a good way.

23 octobre 2024
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Réponse de Munch

This is amazing to hear! Keep on Munching

Noté 1 sur 5 étoiles

French and Landscape mode are not good…

French and Landscape mode are not good to be used. I could not use any of the videos made by munch

31 octobre 2024
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Réponse de Munch

We're sorry to hear that and we'd love to take a look and try to help. Feel free to reach out to our support team.

Noté 5 sur 5 étoiles

Munch is a must for my business

A super affordable service that streamlines my work process and makes me more productive and profitable. The user interface is easy to use and it allows me to quickly customize and adjust my content before I export it. The SEO intelligence when selecting clips from my long form content is so valuable for my business.

31 octobre 2024
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Réponse de Munch

This is so great to hear! The SEO intelligence is actually one of our most popular features, and we're happy to hear it's helping you so much.

Noté 1 sur 5 étoiles

Looks good on the website and that's it

Looks good on the website, but the tools for finding good parts in long videos, captions and stock footage selection are awful. Video selection is doing so much nonsense, Stock Footage selection doesn't work most of the time and when it does, the selection ist just way off. They trick you into buying with their 2 sample projects, but you can't test it first with your own footage.

14 septembre 2024
Avis spontané
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Réponse de Munch

Sorry to hear that you feel this way. We'd love to hop on a product feedback call and hear more details if you'd be willing to share. Please reach out via create@getmunch.com

Noté 1 sur 5 étoiles

Got scammed and no support service to…

Got scammed and no support service to help.

29 juin 2023
Avis spontané
Logo de Munch

Réponse de Munch

We're sorry to hear you're feeling this way. Our support team is actually very active and available. Please reach out to us and we'll do everything we can to make sure you're satisfied. You can reach us at create@getmunch.com or via the support widget on our site.

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