Timely  Avis 221

I have been using Timely for around 10 years, and up until now I have never needed to reach out for support.

Unfortunately, after experiencing a very stressful and disruptive issue with my computer system on Saturday, I emailed through on Sunday night because I was genuinely desperate for assistance first thing Monday morning. I made sure to contact support with what I felt was plenty of time for someone to respond during business hours.

I did not receive a reply until Tuesday evening at 7pm, outside of normal business hours.

I am extremely disappointed by the lack of timely support, especially after being a loyal customer for so many years. I sat with this issue all day waiting for help, and the experience left me feeling completely undervalued as a customer.

At this stage, I will be officially leaving Timely and taking my business elsewhere. I felt it was important to let you know just how unprofessional and disappointing this experience has been.

As a PMU/beauty professional in the UK, I would strongly caution anyone using Timely to carefully consider their GDPR obligations before relying on this software.

When I needed to fulfil a Subject Access Request (SAR), I discovered that extracting client consultation forms in a clear, readable, and usable format was impossible. The system provides data in mixed formats that require manual filtering and reconstruction, rather than delivering clean, client-ready documents.

In our industry, we are legally required to retain signed consultation and consent forms for years and be able to provide them in their original, intelligible format upon request. Timely does not make this straightforward.

Despite multiple requests, I was simply advised to “filter files” myself rather than being provided with a properly structured export. Once you leave the platform, meaningful support appears to stop, even when dealing with legal compliance requirements.

This creates a serious risk for UK-based beauty businesses, particularly those handling sensitive client data. Many professionals may be unaware of these limitations until they are faced with a SAR and a legal deadline.

I have escalated this matter to the Information Commissioner’s Office.

In my experience, this system leaves significant gaps when it comes to UK GDPR compliance, and I would strongly advise others in the beauty/PMU industry to consider this carefully before using it.

In my experience, this software is not fit for purpose for UK beauty professionals who need to remain compliant.

I went through 3 other programs to find the right fit for my clinic and Timely ticks a lot of my requirements. Plus the support is amazing. Simple platform with so many features.

Definitely consider other options first!! Something as simple as connecting with a Google Calendar became a month-long issue that was not corrected. Every year it disconnects. I can understand that there will be glitches, but the SAME ONE every year and now Timely says that I'm on my own to "FIGURE IT OUT"...WTFudge!! People, if you are looking for a CRM, your money and time will be better spent somewhere else and you can get to work instead of spending time trying to communicate with a company that's crap. PHOOEY on you Timely! And if you are gonna respond to this Timely and say "sorry for your experience," show me by sending me a real person to actually TALK to and fix the damn problem. I should NOT have to pay extra for this at this point. I have spent enough personal time and business hours trying to get this resolved. This review platform is asking for the "Date of my experience". Let's just say it was the month of March...That just about covers it.

UPDATE- Well I guess my review got a person to take a look at what the issue was ( google cal side of things ) This could have been discovered MUCH earlier by one of their customer service reps. Google is not Timely's job, but trouble shooting connection is...This whole situation took WAY too much time and energy.

Need to allow subscriptions, allow selling products via system and have prices of treatments booked on emails sent to clients

Timely has been a game changer for my business. Easy to use, reliable, and makes managing bookings and clients simple. Highly recommend for any barber or small business.

Im paying the highest subscription for customer support phone access and have timely merchant facilities yet I can NEVER EVER get through to support. Ive needed URGENT help with a transaction/refund for days now, Ive sent emails, tried to call support and NOTHING. I cant wait to change my merchant facilities back to squarepay!!

I pay extra for telephone support, and I have never had any trouble getting through to the team. I’ve always found them to be extremely helpful.

The only thing I would suggest about the platform is that it would be great if I could upload my small courses directly onto the system. Currently, clients can only book one space at a time, so I have to manually add any additional clients myself.

Didn’t have a clue at first. I emailed at all hours for help. The staff were wonderful and very patient. Talked me through what I needed to do. Now I think I’ve mastered it. Could have done it with out their help.

Buongiorno ho acquistato un orologio su Tymely ero molto scettica a riguardo ma alla fine l’orologio fortunatamente è arrivato e non ha difetti all’interno c’è anche il certificato di autenticità del prodotto, e consegnano con Fedex purtroppo prima ti dicono un giorno che arriva e poi alla fine arriva il giorno successivo vabbè.. L’importante è che sia arrivato ed è un ottimo prodotto sono soddisfatta dell’acquisto grazie tymely

NEVER USE THIS COMPANY, I HAVE HAD A PROBLEM FOR OVER 8 WEEKS. SENT 32 EMAILS, AND MADE OVER 10 CALLS. I PAY FOR SUPPORT, AND THEY REFUSE TO HELP ME. I JUST SPENT $200 WITH MY IT GUY, AND HE CAME TO THE CONCLUSION THAT THE PROBLEM IS ON THERE END. BUT THEY REFUSE TO ACKNOWLEDGE THIS OR ANSWER MY EMAILS. WORST COMPANY EVER, I NOW HAVE TO GO TO ANOTHER COMPANY LIKE FRESHA.

Still haven't had any communication for over 28 days. They are ignoring all our calls, emails, everything. EVEN THOUGH I PAY FOR SUPPORT. Timely hasn't worked properly for over a month. Can't communication with pur customers base, or do any marketing causing lost revenue. Over $10,000 so far. STAY AWAY FROM THIS COMPANY.! Look at there reviews.

I have to say for the most part my experience has been wonderful. Get Timely is so user friendly for both myself and my clients. I run spa businesses and I have an animal rescue I’m in the process of building. All 3 of these businesses Get timely is PERFECT for! I’m not super computer savvy, but I feel like I am with Timely. It is so easy to set up by yourself and customize everything. You can be as detailed as possible! Down to even multiple color schemes and how you want to be viewed online. You can easily attach your booking system at timely to your website. And even choose if you want specific services for buttons or entire categories.
The best part is now there is timely pay for the U.S.A!!! The only issue I have, is the gettimely sales feature doesn’t have detailed reports nor the ability to make instant deposits like Square or Stripe. Other than that you are able to focus on building your business and monitor your productivity. One of the best parts is even though there isn’t phone access for customer service, they are pretty good at getting back with you in less than 24 hours via email. Although it would be helpful to have access to customer service via phone. I had Gabrielle take great care of me last week when I was confused with the timely pay features.
Do yourself and your business a favor and sign up for Gettimely! Your customers will love you for it!

Always appreciate the quick and kind responses from Timely. One of the many reasons I am loyal to your software for my business.

Thanks so much!"

I've used Timely for 5 years now and have only had a positive experience. They are quick to reply to any concerns, which are often addressed and corrected before they even send a reply!! This company are real and honest. They are NOT perfect (because who is?) but they listen and go aboveand beyond to try and make your use of the system as smooth and straight forward as possible. Any questions or queries and I just shoot off an email and it's sorted before I know it! Thankyou for all your hard work! You guys do everything I can't and make our business so much better.

Timely has very little support for a startup Bussiness, In 6 month I have been with them I received one phone call even tho I try a few times to get in touch with them.
I am not happy so I am moving now to fresha.Thank you timely for your software.

I have been a customer for almost 10 years. Makes my life easier being able to automate tasks and track my business. Helpful staff able to sort issues when needed

Awful customer service.

I have tried to return to get timely after Fresha’s new client charges. My account has been disabled. There is nobody to phone. Email responses come at 3am so assume from a different country, not UK. I have been told to repeatedly just reset my password which hasn’t worked.

I have now had an email request asking for private documents, business registration, driving licence and a photo. Anyone can get my photo from Facebook so I’m not sure what security measures are put in place here, nor why they need to see my driving licence or even what country is seeing my personal documents. With the number of scams I am not prepared to send my personal information to anyone.

Absolutely fuming that I’ve wasted all week trying to access my account. Awful customer service.

If you have two diaries for two businesses but one calender it double books you.
Support is terrible they do everything to not to talk to you just barriers every step of the way. When you do get "support" it doesn't resolve the problem.

For such an expensive system there are a glitches that I have reached out about and still not fixed.
One th 10 minutes cut off their booking if they don't complete it with such a short time frame and 2 I can't change my voice mail greeting and it cuts off my clients half conversation.

Unfortunately I will be looking at a less expensive more user friendly format