Still haven't had any communication for over 28 days. They are ignoring all our calls, emails, everything. EVEN THOUGH I PAY FOR SUPPORT. Timely hasn't worked properly for over a month. Can't communic... Voir plus

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Lisez les avis des autres
I have been using Timely for around 10 years, and up until now I have never needed to reach out for support. Unfortunately, after experiencing a very stressful and disruptive issue with my co... Voir plus
Timely makes running a salon so much easier. It has lots of features available to accommodate small one person salons right up to busy, multiple therapist salons. Every staff member does everythin... Voir plus
I pay extra for telephone support, and I have never had any trouble getting through to the team. I’ve always found them to be extremely helpful. The only thing I would suggest about the platform... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Entreprise de logiciels
- Institut de beauté
- Magasin d'accessoires informatiques
- Salon de coiffure
- Boutique de santé et beauté
- Fournisseur de logiciels
Écrit par l'entreprise
Timely is booking and payments software designed to help you focus on your passion, not your admin. Built specifically for hair and beauty professionals, Timely gives you complete control of your client experience from the very first booking to the final payment. With easy online booking, automated client reminders, digital consultation forms, and seamless online and in-person payments, you can reduce no-shows, grow your income, and keep your clients coming back. Timely brings everything together in one simple, beautifully designed system. Manage your calendar, process payments, track client history, sell retail, and run reports – all without the stress or extra paperwork. Whether you're a solo professional, a busy salon owner, or managing multiple locations, Timely adapts to the way you work and helps you stay organised, efficient, and in control. As your business grows, Timely grows with you. From staff management and multi-location tools to marketing features that help you promote your services, Timely is built to support you at every stage. Spend less time on salon admin and more time doing what you love.
Coordonnées de contact
Level 1, 40 Bowen Street, 6011, Wellington, Nouvelle-Zélande
- +64 4 488 7012
- hello@gettimely.com
- www.gettimely.com
A répondu à 23 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Simple and easy to use
Simple and easy to use, great support when needed. constant updates and improvement.
Very frustraiting experience
Very frustraiting experience as a client side user.
Completely did not work on my iphone, I had to use my laptop to actually get it to work.
When I have to use software like this it really puts me off interacting with a buisiness
Worst software salon company ever!!
Worst software salon company ever!!!
Do not sign up with them.
Constantly crushing, constant errors, we pay for phone support but never get it!!! No one answers the phone ever and no one calls you back!!!! No one reply’s to emails, this company is a scam, promise support but once you sign up, you will never hear from timely again!!! The biggest rip off company, please avoid and sign with kitomba like I should have. I’ve been trying for 2 days to make contact with Timely and nothing!!!
Do not recommend
Do not recommend. The support once you sign up is non existent. They will promise you a lot of deliverables and you will be dissapointed to know they were simply lies while you are being informed of a price hike a month into their plan. Don't get scammed
Affidabilità pecisi e prezzi veramente…
Affidabilità pecisi e prezzi veramente concorrenziali.
Acquistato orologio Armani.....arrivato…
Acquistato orologio Armani.....arrivato in tempi veloci..ottimo prodotto e personale gentilissimo.......Ve lo consiglio 😉🙂
Great service
Great experience since I started using the software for my salon. Customer service is fab. Easy to talk to and so helpful. Definitely recommend for any business
Top quality support
Support is the be Support is the best ever. I have been using the software for a month and took the full package. I have been software PM for many years and these guys are right up there.
I pay for phone support
I pay for phone support, however on the rare occasions where it was needed, you always get an answering machine asking to leave a message. No-one EVER picks up a call and then they usually get back to you via email. you basically pay for a service that is not provided.
Broken plugin they don't want to fix
After the free plugin (which had worked fine) stopped working on our site, we upgraded to a paid version and have had nothing but trouble with it. First the formatting was all goofed up and even when you selected a certain view to display, it displayed in boxes floated to the left that piled on top of each other and looked awful. THEN, it just stopped working altogether and will not display on my page. When I opened a ticket, they explained how to embed the code which I had already done and they would have known if they had checked my source code. It was a bit insulting to be honest since I've been building web site for almost 30 years. Then they blamed the problem on a conflict with another plugin and I went to the trouble of deactivating each plugin and it still did not appear. Then I found a page online where I am not the only one having these issues with this awful plugin. Hard coding your events is easier and cheaper than dealing with this company and this nonfunctional plugin. I can't do anything about the nearly $350 I threw away on it but I can at least make sure no one else wastes their time, energy and money on this plugin and awful support.
Timely is Failing – 10 Days and Still No Payment!
I’ve been using Timely for my business several years which integrates with Stripe for payments, but my recent experience has been a disaster. Two payments—one for £541.21 due on the 7th of October and another for £278.26 due on the 14th—have still not reached my account, and it’s been over 10 days!
I updated my bank details to troubleshoot, but that hasn’t helped. The delays in payment are putting serious strain on my business, and neither Timely nor Stripe has provided any proper support or resolution. If you rely on timely payments, be cautious about using Timely with Stripe, as this integration is proving unreliable.
If this isn’t resolved soon, I’ll be forced to escalate the issue to the Financial Ombudsman Service. This is unacceptable, and I can’t recommend Timely’s system if they don’t get this fixed.
Used to be good but now it's constantly…
Used to be good but now it's constantly buggy and doesn't load. Definitely doesn't help when you're trying to run a business. Non-existing customer support
I have been with Timely for 8 years
I have been with Timely for 8 years. They used to be good but after getting no response to a technical problem with their software for days. Im pretty much done
They are just closing support tickets without answering.
Very sad. This fiasco with their software cost me a lot of money.
Very good customer service
I heard a calm and peaceful voice over the phone that helped me to calm down. My issue was solved too. Thank you for your help.
I have been using Timely for 6 months…
I have been using Timely for 6 months now, their online booking system is very easy to use and set up.
Great customer services. Answer all the questions quickly and efficiently, high recommended to all business owners.
The Worst customer service!
The Worst customer service!
7 years of loyalty with this company and it's gotten awful.
Esperienza pessima
Esperienza pessima. Ordinato con consegna contrassegno un orologio Hilfiger , dopo due giorni dallordine scrivo su WhatsApp per capire se fosse stato spedito. Mi rispondono che era stato annullato per esaurimento. Tutto ciò senza una comunicazione. Mi dicono che mi è stata inviata un e-mail di annullamento ordine ma nulla di tutto ciò è mai avvenuto. Scortese il servizio chat clienti
Save your Money
Save your Money, do not give them your credit card information.
Be careful. Product is minimal at best.
Customer service is poor.
No refunds only credits. Why would I want a credit if I don’t use their product.
timely rocks
timely has been a fantastic tool for my business for the a long time making scheduling a breeze,
Support is super fast and fixes any problems easily!
Thankyou for the great service timely
comprato smartwach kappa…
comprato smartwach kappa cod-kw-p002.ordine 6628
del27/7.orologio scadente,con quadrante in cinese
Assistenza postvendita inesistente.
Ho mandato ms con wathps ed email mai
avuto risposte.
una stella perchè meno non è possibile
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