Fantastic, easy service allowing me to wear a gorgeous dress to a family wedding. The best way to access beautiful designer dresses and feel fabulous without breaking the bank. Highly recommend and wo... Voir plus
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Have used GC previously for my daughter's wedding. The dresses were perfect for the occasion. Easy process. Love that you just pop the dress back into the mailing envelope and send it back. Thi... Voir plus
Do not use this service. My dresses did not arrive on the scheduled day. When I made an enquiry, they did not respond for 24 hours, then did nothing to fix the situation. Despite the order eventually... Voir plus
L'entreprise a répondu
I’ve hired from Glam Corner a few times now, and have had a fantastic experience every time! There are hundreds of styles to choose from, and in a range of different sizes! I love that they offer a ba... Voir plus
À propos de l'entreprise
- Magasin de vêtements pour femmes
- Magasin de vêtements
- Service de location de tenues de soirée
- Boutique de robes
- Service de location de robes de soirée
- Boutique de tenues de soirée
Informations provenant de diverses sources externes
Rent a Dress, Gown, Kaftan, Jumpsuit, or Playsuit from $39 at Australia's #1 Designer Dress Rental site. 9,000+ dresses for Formal, Ball, Wedding, Evening.
Coordonnées de contact
4,4
Excellent
511 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
No dress, no refund and no response from the company
I ordered a dress and paid for it. When the day came for the dress to be delivered it never arrived. No explanation given and no refund received. I tried to contact the company but they have no telephone number, just an email contact which is not responded to. Be very weary of this business
4 octobre 2024
Avis spontané
Réponse de GlamCorner
Dear Carolyn, we apologize for the inconvenience you faced with your order. We understand the frustration this has caused. We have requested further information to assist you better. Thank you for bringing this matter to our attention.
Black tie dress
This was my first time renting and the dress turned out to be amazing. It fit perfectly and was delivered to me a few days in advance. Delivery and return process is super simple as well. Cherry on top is you can get an extra dress for just 15$. I actually did end up wearing the style I didn’t originally intend to wear. Highly recommend them.
30 août 2024
Avis spontané
Réponse de GlamCorner
Dear Poorva,
We're delighted to hear that your first GlamCorner experience was a positive one!
It's wonderful to know that the dress fit perfectly and arrived in time for your event. Our team strives to provide a seamless rental process, so we're happy to hear that the delivery and return were hassle-free.
And we're glad you took advantage of our extra dress option! It's a great way to try out different styles without the commitment of buying.
Thank you for your kind words and recommendation. We hope to see you again soon!
Sincerely,
The GlamCorner Team
Save yourself the drama and do not use!
Love the concept of GlamCorner and thought I would put my trust in it and give it a go.. that was a mistake. My event is tomorrow but my item is tracking for a delivery date in two days time, despite the guarantee that it would be here today. The dress will be of zero use to me when it arrives and I now have nothing to wear to a big work event. GlamCorner, you need to seriously reconsider your customer value proposition and rethink your delivery ‘guarantees’ and partners- but it will be too late for this customer. Terrible first impression / experience that I will be sharing with everyone.
21 août 2024
Avis spontané
Réponse de GlamCorner
Dear Kate,
We're truly sorry to hear about the inconvenience you've experienced with your recent GlamCorner order. We understand how important it is for your dress to arrive on time, especially for a special event.
To help us resolve this issue and prevent the same issue from happening, please provide us with your order number. This will allow us to investigate the situation further and find a suitable solution.
We value your feedback and would like to ensure that your future experiences with GlamCorner are positive. Please let us know if there's anything else we can do to assist you.
Sincerely,
The GlamCorner Team
Last Minute Outfit Solve
Very last minute rental of a CUE jumpsuit for a disco event. Suited the occasion perfectly. Arrived on time and a beautiful, comfortable style. Only confusing issue was the returns label was addressed to me and the sender “glamcorner” which caused some issues at the post office but the package did eventually arrive to its destination.
14 juin 2024
Avis spontané
Réponse de GlamCorner
Dear Sonia,
Thank you so much for your fantastic review! We're thrilled to hear that the CUE jumpsuit was the perfect choice for your disco event. It sounds like you danced the night away in style and comfort!
We appreciate you mentioning the confusion with the return label. We're always looking for ways to improve our service, and we'll definitely take a closer look at our return procedures to ensure clarity.
We're glad the package eventually arrived safely at its destination.
Thanks again for choosing Glam Corner and for sharing your experience. We look forward to seeing you rock another fabulous look in the future!
Sincerely,
The GlamCorner Team
Absolutely DREADFUL
Absolutely DREADFUL! Dress was felted (shrunk) to the point it wouldn't fit a child. Completely misleading images. When a return was requested they refused to refund the postage; apparently it is the buyer's fault if they receive an unwearable item of clothing. Buyer Protection Policy states sellers are required to resolve issues when items arrive damaged by offering a FULL refund or a replacement item. Contact the COO of GlamCorner and David Jones. GlamCorner Ebay customer service is dreadful.
17 juin 2024
Avis spontané
Such a shame
Such a shame, they use to be so good! I’ve been a member for the past 2-3 years and I’ve seen such a decline in their dresses and membership clothes. I saw a couple of pieces from Sussan’s and Portmans and thought omg they reached a new low. Modelled photos are now mannequin? How weird. I cancelled as the quality has declined and the nice premium brands were always booked out or very old and dated. Customer service has always been good to me though and always replied promptly so I’m not sure why everyone complained about it. I hope GlamCorner invests a little more money in to the business products as they are sadly losing a loyal customer. I’ll probably hire a one off dress in the future but I won’t go back to Membership if the clothes are like this.
4 juin 2024
Avis spontané
Réponse de GlamCorner
Hi Julie,
Thank you for taking the time to share your feedback on Trustpilot. We're truly sorry to hear about your recent experience with GlamCorner, especially after being a loyal member for 2-3 years.
We understand your disappointment regarding the decline in dress selection and quality. We appreciate you highlighting the specific brands you missed, and your feedback is valuable as we strive to improve our offerings.
Regarding the availability of premium brands, we constantly review booking trends and member preferences to optimise our inventory. We apologise if you encountered difficulties finding pieces from your desired brands, and we're always open to suggestions.
We're glad to hear you've had positive experiences with our customer service team. We value prompt communication and strive to maintain that standard.
We truly value your loyalty and hope to regain your trust. We're actively working on improvements, including refreshing the dress selection and securing partnerships with new high-quality brands.
In the meantime, please feel free to reach out to our customer service team if you have any further questions or suggestions. We're always happy to hear from you.
Sincerely,
The GlamCorner Team
Do not use this service
Do not use this service. My dresses did not arrive on the scheduled day. When I made an enquiry, they did not respond for 24 hours, then did nothing to fix the situation. Despite the order eventually being cancelled, they have continued to harass me with repeated demands that I return the dresses, then late fee notifications. I have now been told that debt recovery has been initiated. They no longer respond to my messages. I have been treated with complete disrespect.
8 mai 2024
Avis spontané
Réponse de GlamCorner
Dear KJ,
We are incredibly sorry to hear about your experience with your order and the lack of communication you've received. We understand your frustration and want to sincerely apologise for the inconvenience.
Unfortunately, your dresses were lost in transit, and we've been waiting for an update from the courier company. This has caused a delay in sending you further updates, and we deeply regret the lack of communication throughout this process.
We also apologise for the recurring automated messages you have received and we are taking steps to ensure it doesn't happen again.
We value your business and we hope you'll consider giving us another chance in the future.
Please let us know if there is anything more we can do to make your experience better. Alternatively, you can email us at hello@glamcorner.com.au, or we can arrange a call with you.
Sincerely,
The GlamCorner Team
Great selection and responsive customer service
GlamCorner has such a great selection. I have been a member for years and always get compliments on my outfits. I love the flexibility to try new things e.g. Jumpsuits or coloured blazers that I wouldn't normally buy. I've had occasional delays in postage but the Customer Experience team is always very responsive and helpful.
16 avril 2024
Avis spontané
Réponse de GlamCorner
Dear Zara and Dan,
Thank you for being long-standing members and for sharing your positive experience with us. We're delighted to hear that you enjoy our selection and receive compliments on your outfits. It's great to know that you appreciate the flexibility to try new styles and that our Customer Experience team has been responsive to your needs.
We value your continued support and look forward to serving you for many more years to come.
Best regards,
The GlamCorner Team
Great customer service!
9 avril 2024
Avis spontané
Réponse de GlamCorner
Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our customer service. We look forward to serving you again!
The quality of this service has really declined.
The quality of this service has really gone down hill.
I rented a dress, and a backup for an event, and purchased cancellation insurance.
I wasn't able to attend, and am now not able to secure a refund because I didn't submit a refund request within 24 hours of receiving the order in the mail.
This feels a bit scammy to me, as the event was 4 days after I received the order, and it was quite difficult to find where I should request the refund. I tried multiple times before the event.
I then shlepped all over existence to try and get to a parcel return location during work hours to get the parcel back to them, because they no longer use Aus Post as a return service.
I returned both pieces with tags still attached, as instructed.
I would say the business is struggling because of all of the things mentioned above.
Unfortunately, this is my last GlamCorner experience.
7 mars 2024
Avis spontané
An easy process - would use again and highly recommend!
I recently tried GlamCorner for the first time. I usually loan event dresses from different rental accounts on Instagram but decided to give GlamCorner a go due to the wide variety of choices on their website and positive word-of-mouth from my girlfriends.
I couldn’t have been happier with my experience!
Firstly, they emailed me a few weeks before the event to apologise as one of my dresses did not pass quality control and could not be sent out. Luckily, this was my Plan B dress and I was able to pick another one out well before time.
Secondly, the dresses arrived early (!!) - well before the rental period - which gave me a lot of time to try them on and to have a feel for how they looked on me and in photos.
The dresses themselves were immaculate and still in great shape - I got lots of compliments about my dress on the day of the event!
Finally, sending back was such an easy process through Sendle - this was a lot easier than normal post as I was able to drop the dresses off even on a public holiday.
I would absolutely not hesitate to use GlamCorner in the future and to recommend this to all my friends. It was such an easy process
25 janvier 2024
Avis spontané
Réponse de GlamCorner
Dear Faith,
Thank you so much for taking the time to share your fantastic GlamCorner experience with us! We're thrilled to hear you had such a positive first encounter and that we exceeded your expectations in all aspects.
We're so grateful for your enthusiastic recommendation and that you'd consider GlamCorner for future events! Your feedback motivates us to continuously improve and provide the best possible dress rental experience for our customers.
We look forward to welcoming you back to GlamCorner soon and helping you find the perfect dress for your next occasion!
Warmly,
The GlamCorner Team
Sent the wrong dress and no response from Glam Corner
I was sent the wrong dress (different design and much larger size than what I ordered) and have been trying to get into contact with someone who can assist through their various contact methods but received no response. It has been close to a week now and I don't know what to do since my event is this weekend. Not even sure if I can get a refund since no one has been replying to my messages. The lack of response to customers seems a bit scammy - would definitely avoid in the future
8 janvier 2024
Avis spontané
So incredibly disappointing
I signed up to the 4 month special Lite membership which gives you 3 items per month. I spent countless hours searching the ‘wide range’ of dated styles to find items in my size (10 / 12 / S / M) and preferably less than 3-4 years old. It seems Lite gives you access to the oldest styles and limited availability, with multiple items I reserved over 3 months no longer available after I ordered the box. This means hours of my time looking for replacements and weeks without a new box to enjoy. So incredibly disappointing. I have managed to speak to one person who was probably in Manila somewhere after multiple emails, who convinced me to stay another month but I’m so regretting that decision.
I wore about 4 of 9 items I’ve actually received. Now it’s month 4 and the latest box is not being sent because they claim they haven’t received the month 3 box which was delivered to the courier drop off location on 25 Nov (and on the same day GlamCorner sent me a text confirming the box was dropped off). So where is the box 4 weeks later? Who knows.
I’m waiting for a resolution, a refund, a cancellation request to be addressed, and have no items to enjoy for special occasions and the Xmas period which is the very reason I signed up. This company needs a serious overhaul.
21 décembre 2023
Avis spontané
Réponse de GlamCorner
Thank you for sharing your experience with us. We understand your disappointment and sincerely apologise for the issues you've encountered with your Lite membership.
Finding limited options and facing unavailable items after reserving them is definitely not the service we strive for. We want to get to the bottom of this and ensure a full resolution for you.
To better understand the specifics of your situation and offer the most effective solution, we'd appreciate it if you could provide us with your email address or phone number. This will allow us to connect with you directly and delve deeper into your account details.
We're committed to working with you to find a satisfying outcome, whether it's a refund, cancellation, or resolving the box delay. We believe in providing a positive experience for all our members, and your feedback helps us improve.
Thank you for your patience and understanding. We look forward to hearing from you soon.
Sincerely,
The GlamCorner Team
Ordered weeks in advance
Ordered weeks in advance, dresses never showed up. Sent many emails and contacts through the website, but no response. Yesterday received an email reminding me that I needed to return the dresses....that I never received. Very concerning, I just want a refund but the absolute lack of response or methods of contact outside of a form on their website has me very concerned they are going to start charging me for not returning dresses I never received in the first place. I'd used this service many times, but this has been a nightmare - I'll avoid them in the future.
15 décembre 2023
Avis spontané
Great experience
30 novembre 2023
Avis spontané
Réponse de GlamCorner
Dear Sarah, We are happy to hear that you had a "great experience" with us and are pleased with our products and services.
Your feedback is very important to us as we seek to improve our products, services, and customer experience on a continuous basis. We have a commitment to providing the best possible experience for our clients, and your kind words motivate us to keep doing so.
Thank you once more for your comments. We hope you will remain a loyal customer.
Hate the Sendle postage process.
I have rented a lot of dresses from GlamCorner over the last few years. I have been very happy with the whole process however last time I order a dress I noticed that the return process has changed and no longer using Australia post. Firstly, the return sticker doesn’t stick to the brown paper and I had to use sticky tape to wrap the whole package to re seal it. Before you provided another package which made it easier to re package (taking less than a minute). Secondly, it is a major inconvenience to now have to find a drop off location for the package at a specific shop and then to get to the shop and be told they no longer take sendle packages and have to drive another 15-20mins to the next drop off point. Being able to drop the package in an express post box at anytime of the day was a far better and more convenient for my busy schedule. The new return process will mean I no longer will be using glamcorner which is a shame because it was something I was doing regularly as it was generally very reliable and easy.
3 novembre 2023
Avis spontané
Réponse de GlamCorner
Dear Milly,
We are very sorry to hear that you had a negative experience with our updated return process. We understand that recent changes have caused inconvenience for you, and we are working hard to improve the new processes to accomodate any customer feedback provided.
We appreciate your feedback about the return sticker not sticking to the brown paper return satchel. We will be looking into this issue and making changes as needed. As a certified B Corp, we are committed to our business being a force for good as we continue on our mission to reduce waste in the fashion industry. This includes waste associated with our packaging and our updated paper return satchel is both fully recyclable and re-usable for the return trip, thus removing an item of packaging needed for the return journey of your items.
We also understand that it may potentially be inconvenient to find a drop-off location, especially if the first one you visit does not accept or limit the packages they accept. The purpose of our recent Returns process has been to incorporate feedback from customers all over the country and to continue to grow our network of couriers for return shipments - especially those who provide carbon neutral delivery services. Our goal is for you as a customer to drop off your products whenever it's convenient for you via a wider range of drop-off sites. These drop off sites are establishments (including news agencies, shops, and pharmacies) that are open seven days a week. However, it is evident that this has not been the case for you, and we are sorry for the inconvenience and your feedback will help us to make the necessary adjustments to bring this part of our service up the standards we set for ourselves.
We value your business and your feedback, and we are committed to improving our services. We hope that you will give us another chance in the future.
In the meantime, if you have any questions or concerns about the return process, please do not hesitate to contact us.
Sincerely,
The GlamCorner Team
Great experience from start to finish
Great selection of dresses available for the dates I needed. Pricing is good & the quality of the dresses are great.
Dresses arrived on time with ample time for me try on before the event.
The Customer Service team were able to assist me when what I choose wasn't suitable & quickly sent out some replacement options.
I would hire from Glam Corner again, its been a great experience.
27 octobre 2023
Avis spontané
Réponse de GlamCorner
Thank you for sharing your positive experience, Kate! We're thrilled to hear that you enjoyed our dress selection, pricing, and customer service. We look forward to assisting you again in the future.
Deeply disappointed, 2 days notice dresses not available.
I deeply wanted to support this company as I love the idea of sustainable fashion. I hired for a wedding, including a back up dress, and 2 days before was phoned to say neither dress was available. It made the lead in to the wedding very stressful and I was so disappointed. I am still waiting for a refund 1 week later. Be aware, you could be very disappointed as I was.
25 septembre 2023
Avis spontané
Réponse de GlamCorner
Thank you for sharing your thoughts, Colleen.
We understand how disappointing it must have been to be told that neither of the dresses you had rented for a wedding were available, especially two days before the event.
We take our responsibility to our customers very seriously, and we are committed to providing them with the best possible experience. We are also committed to sustainable fashion, and we are proud to offer a wide selection of high-quality designer dresses to rent at affordable prices.
Unfortunately, on rare occasions, we may have to cancel a rental due to unforeseen circumstances, such as damage to the dress or a delay in its return. When this happens, we do our best to notify the customer as soon as possible and to offer them a replacement dress or a full refund.
Your refund has already been processed by our accounts team. If you have any concerns, please let us know.
We hope that you will give us another chance in the future. We are committed to providing our customers with a positive experience, and we are always working to improve our services.
Hiring a dress with glam corner was…
Hiring a dress with glam corner was super easy! I got a back up dress just in case and they both arrived in great condition. It was super easy sending them back with the pre paid postage bag. I will definitely be back!
12 août 2023
Avis spontané
Réponse de GlamCorner
Dear Jaimie,
We are overjoyed to learn that your experience renting a dress from Glam Corner was pleasant. We take great pride in making it simple and convenient for our clients to discover the ideal gown for their unique occasion, therefore we are ecstatic that you were satisfied with the variety and quality of our gowns.
Regarding the pre-paid postal bag, which is one of the ways we work to make the return procedure as simple as possible for our clients, we appreciate your comments. We were delighted to learn that we were successful in ensuring that you had a stress-free experience from beginning to end. Once more, We appreciate you selecting Glam Corner. We hope to have another chance to help you soon.
Great Concept - win for the environment
I’ve now rented twice from Glamcorner. Each time I received the dresses in a timely fashion days before the event even though I ordered for four days. The return process was simple and efficient. I was able to wear a beautiful gown of such excellent quality. Loads of compliments. And then I get to return it for someone else to enjoy. I don’t contribute to landfill by throwing out clothes and my wardrobe is not filled with items I’ve worn two or three times. It’s a win win for everyone. The staff and service are second to none. Highly recommend.
9 septembre 2023
Avis spontané
Réponse de GlamCorner
Thank you so much for your glowing review of Glam Corner, Leon. We are so happy to hear that you have had such a positive experience renting dresses from us twice. We take pleasure in our on-time delivery, simple return process, and high-quality gowns, and we are delighted that you are pleased with our service.
We especially appreciate your comments about the sustainability of renting dresses. We are committed to helping our customers reduce their environmental impact, and we are glad to hear that our services have allowed you to do just that.
As a token of our appreciation for your continued support, we would like to offer you a simple token on your next rental. Kindly send us an email at hello@glamcorner.com.au.
Thank you again for choosing Glam Corner. We look forward to serving you again soon.
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