Glenigan | A Hubexo Product Avis 

Happy with Glenigan. Hasti was great, informative, professional and very helpful. Highly recommended

A huge thank you to Ciaran Dyer for all his help setting up our internal reporting. We had quite a few questions and requests for changes along the way, but nothing was too much trouble. Ciaran was responsive, knowledgeable, and took the time to walk us through the whole process, making sure we were comfortable with the final setup. Fantastic customer service and a pleasure to work with.

Hasti has been very helpful and knowledgeable. Helped with my business requirements and streamlined everything for me on platform. She is incredibly supportive. Thank you for your support.

I had a presentation from Tiffany Christer on Friday morning. She came across as a true Glenigan expert & her presentation style was brilliant. It felt like she'd thought of everything! I've now got some great alerts set up and feel much more confident using Glenigan's website thanks to Tiff. Thank you!

Hasti has been informative and helpful since I first started using the platform 2 weeks ago. She follows up and makes sure I am getting the best from the platform with regular check-ins and live demos. Would recommend Hasti and Glenigan for anyone working in construction sales or looking for market intelligence.

We have recently been passed on to Hasti to oversee our account and the service has been faultless. Very helpful and keen to jump in to assist with setting up various searches and reports to get the best out of the system.

Tiffany has been fantastic in showing me how to navigate Glenigans and how to add projects that are of interest to me very helpful

Onboarding process very professional and efficient, special thanks to Emma Shale who is very helpful in this process.

Excellent refresher session by Dawn, very helpful

Avoid at all cost ,Glenigan rolled our contract over and although we queried this with them as we never received the renewal email but they still wouldn't budge. We have now had a legal letter and costs added .Shocking way to do business and they have zero customer skills and don't listen ..... We don't want to use them as the leads were of poor quality,we had no renewal email ,no renewal phone call and a bill for over £5000...rubbish company.......... avoid

UPDATE FOLLOWING GLENIGANS REPONSE
Thank you for your response.

Unfortunately, it does not address the key concerns raised in my review.

My issue is not simply that a renewal took place, but that despite querying the renewal from the outset and explaining that no renewal email was received, Glenigan has refused to exercise any discretion and has instead escalated the matter through legal channels, resulting in additional costs being added.

I also remain dissatisfied with the quality and value of the service provided. In our experience, the leads generated were of poor quality and did not justify the significant cost of the subscription. Had the service met our expectations, this situation would likely never have arisen.

Whilst you refer to your contractual processes and renewal terms, my experience as a customer was that there was no meaningful attempt to resolve the issue, understand our concerns, or reach a fair and reasonable outcome. We received no renewal phone call, no renewal email to our knowledge, and no willingness to properly engage with the concerns we raised when the matter was brought to your attention.

The response appears to rely solely on contractual terms whilst avoiding the broader concerns around communication, customer service, and the proportionality of pursuing a disputed renewal through legal action. These remain the reasons for my negative review.

I stand by my review and would encourage prospective customers to carefully review the renewal terms and cancellation provisions before entering into any agreement.100% AVOID THIS COMPANY

Great refresher session with Dawn, always helpful and professional.
Thanks!

Tiffany was really helpful

We Just had a educational session with Hasti, who showed us how to use the Glenigans data base, specifically for our organization. she made the search relevant to us and showed us how best to use it to give us targeted data on the customers and projects we want to work with. 10/10. i am looking forward to my next session with Hasti, as I now know there is a lot more ways Glenigans can help us expand our business

Glenigan provide a great on-boarding and follow on support through our account manager Martin and success manager Hasti. They're always available when we need them for advice or even to bounce ideas off!

Emma Shale provided an excellent service from the start. She is professional, knowledgeable, and always quick to respond to any questions I have. Throughout the process, she explained everything clearly, and made what could have been a stressful experience feel straightforward and well managed. I really appreciated her attention to detail and genuine commitment to helping. It's clear that she cares about her clients and takes pride in delivering a high standard of service.
I would happily recommend Emma Shale to anyone looking for someone who is reliable, approachable, and professional.

After being loyal, long-term Glenigan customers, we are incredibly disappointed with how we’ve been treated. Over the last three years, we have been unable to tie a single piece of won work to their platform, despite attending multiple training sessions. The ROI just isn't there.

Compounding the issue, we've been passed around between numerous account managers, resulting in zero consistency. When we finally decided to cut our losses and provided 6 weeks' notice to cancel, Glenigan refused. Instead, they hid behind a strict 90-day cancellation clause to auto-renew our account for another 12 months.

Forcing a long-standing client to pay for an entire year of an ineffective service is predatory. Be very careful with their contract terms—they prioritize fine print over customer relationships.

Dawn Mitchell is a legend

Just moved over from Barbour and her support has made the daunting transition smooth and easy

Great support, service and very friendly

Hasti was absolutely fantastic from start to finish. She has an exceptional knowledge of the platform and took the time to explain everything clearly and thoroughly. Her support throughout the process was outstanding, and nothing was too much trouble. Professional, friendly, and incredibly helpful, I couldn't have asked for a better experience. Highly recommended!

Pre booked call with Hasti Mahmoudinobar, great communication pre call and excellent detail while working through what we would like to find. Great service, valuable new detail found. Helpful & engaging call. Thanks Hasti.

AVOID AT ALL COSTS!!

We have been loyal customers of Glenigan for a long time, but the service has severely deteriorated over the last three years. Despite investing significant time, effort, and participating in multiple training sessions, we have been completely unable to tie a single piece of won work to their platform. The data simply hasn't delivered a return on investment.

To make matters worse, their internal organization is a mess. We have been passed around numerous account managers, meaning we constantly have to re-explain our business needs to someone new, with zero consistency or accountability.

When we finally decided to cut our losses, we gave a reasonable 6 weeks' notice to cancel. Instead of acknowledging our long-term loyalty or our genuine issues with the product, Glenigan hid behind the fine print. They are enforcing a strict 90-day cancellation window to force an automatic 12-month renewal on us.

Instead of working with a long-standing client to find a fair resolution, they have prioritized short-term revenue over customer relationships. They are forcing us to pay for an entire year of an expensive service we do not want and that has proven useless to our business.

If you are considering Glenigan, be incredibly careful. They will not hesitate to lock you into another expensive year if you don't hit their exact window, regardless of how long you’ve been a customer or how poorly their product has performed.