Glenigan | A Hubexo Product Avis 

Natalie is very helpful and super quick with coming back to me. Her Patience with my team is incredible as they tend to ask the same things over and over - so Thank you Natalie
Also she sends me reports I cant get and they are really useful for 121s

Working with people that know their subject well and how to relate in a positive and friendly way is a pleasure! I had a choice and Glenigan has never let me down. Thank you Clare B and Natalie B, top team!!

Dawn was very knowledgeable and really simplified the system for us as well as implementing common saved searches for us.

I had an introduction with Dawn earlier today, I found this tutorial session really productive.
Thank you for your support Dawn :-)

Emma was very patient and knowledge. I found the session to be excellent

Had a TEAMs meeting with Dawn Mitchell which was just what I required as she cleared everything up and made the way forward so much easier in terms of accessing the information I required.

Glenigan promised unrivalled research capability to provide us with the names and contacts of Main Contractors on projects where we had already received an enquiry. We checked the previous three months of our tenders and Glenigan did not even list the projects. Where we did find a couple of projects listed they had no MC information.
We provided them with a specific project to research and they then listed a group of MC's they had contacted, none of which were tendering. Absolute rubbish service. They are now chasing us for payment since we cancelled their D/D. Read other reviews here about their aggressive cancellation policy.

Dawn was very helpful. good insight to new features that Glenigans has. and an excellent recap to the system and to make sure that it is being used to the full extent.

With Dawns help today I was able to understand how to use glenigans in a much more effective and time saving manor, with Dawn also providing a detailed explanation of how to use all the tools on the site correctly to target the type of clientele I am looking to find on the platform as well as having the patience to answer any questions I had. Many thanks.

Great Session with Tiffany. Really helpful with some really good tricks.
Thanks

Tiffany was brilliant, very knowledgeable and understands the market and her customers need. Found the training very useful and will add real value to my working day

Dawn Mitchell gave me a one to one introduction to the Glenigans system, which was at my pace and level of understanding.
Was absolutely fine and I had no questions which went unanswered.

Great call with Dawn, who gave me a refresher as I haven't used it for a couple of years.
She helped me set a couple of searches that will help me enormously. Thanks

Fantastic & very informative training by Rachel as ever

Dawn has been really helpful getting us set up on Glenigan and getting the most out of it, very informative and always on hand to help

We had a very poor experience with Glenigan. After a 12-month subscription that proved unsuitable for our business, we intended to let the contract end. Instead, it was automatically renewed for a further 12 months with no renewal reminder, no warning, and no opportunity to review the decision, despite a 90-day notice period being required.

When we raised a formal complaint, we were told that Glenigan does not send renewal reminders at all and that once the contract has renewed, cancellation is “not possible”, regardless of whether the customer had clear notice or provided informed consent.

Engagement with account managers was later referenced as implied consent to renew, which we strongly disagree with. Support or usage discussions are not agreement to a further long-term financial commitment.

This approach places all risk on the customer and feels unreasonable and inconsistent with fair commercial practice. Based on both the product’s lack of suitability and the way the renewal was handled, we would not recommend this company.

Glenigan is an incredibly powerful tool that serves our needs excellently. Our account manager Tiff is very helpful, friendly and quick to assist. Would highly recommend.

Last year, we were chased by Glenigans. Initially, we were sceptical, as we have seen a number of development tools like this fail to work, and found that the enthusiasm from the salesperson is not backed up by the sales or growth received.

After (name reducted) and agreeing on a 12-month contract to trial the system, we agreed to go forward with this. We stated that if it worked, we would continue (who wouldn’t continue with a winning solution?!). It became apparent from the start that it was an uphill battle. We contacted many project contacts to express our interest and chased up. We continually had no responses, some of the email addresses bounced back, some telephone numbers were not accurate.

After 6 months, we became totally disillusioned with the Glenigans system. We advised our Account Manager that we would not be going ahead with the renewal as we were no getting results, and our use of it tailed right off to zero.

With a little more than a month left to go, we submitted a cancellation request. The Account Manager, ( name reducted)then contacted us back quickly, pointing out a clause stating we needed to submit the cancellation in writing 3 months in advance. The clause sent to us stated there was a rolling subscription unless three months' notice was given of any cancellation. He could clearly see we were unhappy with the results we were getting, and instead of recognising this at the three-month cancellation stage, and advising us to get the cancellation in on time, he clearly kept his head down to lock us in for a further year. At no point did he contact us to discuss the renewal. His email was also enthusiastic to mention that he would be ‘supporting us until February 2027’.

So what do we think of the system? It may be summed up as follows:
• We were promised that it would work, with time. It hasn’t.
• We found issues with plenty of old email addresses, contacts and telephone numbers.
• Contacting names on the system were met with stone-walling, no response.
• Glenigans are only interested in bankrolling you, and not supporting you if its not working for you. Don’t get caught out like we did. We agreed a 12 month contract and have ended up being low-balled by a cancellation contract term.
• This experience already cost us around £5k (small contractor) for zero return, and looks like they are trying to low-ball us into paying another year, despite us continually telling them (name reducted) that it wasn’t working and we wanted out.

Learn from our mistake, save yourself the money and don’t get caught out by Glenigan’s ‘lock-in’ period!!

Dawn has been a great help since we joined Glenigan, always at the end of an email when required and responds quickly.

All questions are fully answered and she's really helped to explain and assist in targeting fresh prospects.

I had a great meeting with Dawn whereby she provided me with a beginner's guide to Glenigan. I'm now able to navigate around the site with confidence due to comprehensive her training was.