I want to thank Global Rose for a great delivery of 90 birthday roses for my sweet Auntie's 90th birthday. Was a little concerned about delivery to a condo admin desk (signature required) but they cam... Voir plus
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Lisez les avis des autres
Arrived on Valentines Day , placed ordered weeks ahead though! Exceptional color “Orange Crush”, it was an absolute hit! Packaged wholesale style with no water, guessing that’s for weight reason reg... Voir plus
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I love the roses but it arrived a day earlier than I asked for. I typically dont care if its a day early but since you can't deliver on Sunday this order arrived on Friday which was 2 days early for t... Voir plus
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Received two beautiful white floral bouquets and they were gorgeous!!! Lasted a very long time and the flowers were quickly revived after doing stem cuttings and placing them in water. Blooms were f... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The secrets behind your flowers We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy. From the gentleness employed on planting our blooms - the harvesting of stems just for you - to when we show up at your door, Global Rose delivers thoughtful welcoming care. Flowers that keep you company and cheer your space. Flowers that are natural expression of our bonds, that embody the beauty of kindness, in all its forms. By having the ability to arrange your flowers, you are also receiving the gift of personal satisfaction. You are free to touch, arrange, smell and use your artistic skills to create a personal masterpiece!
Coordonnées de contact
7225 NW 25th Street, Suite 217, 33122, Miami, Etats-Unis
- 2566702880
- support@globalrose.com
- www.globalrose.com
3,8
Bien
4 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Mother's Day Flowers Gone Wrong
We ordered Mother's Day flowers for all of our associates and expected great things. When we received them, a lot of them had mold and a lot of them had black petals. Very disappointing as this is what we are portraying that mother's day means to us.
6 mai 2026
Avis spontané
Réponse de GlobalRose.com
Dear Kellie,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience with your Mother’s Day order.
We take this type of concern very seriously, as it does not reflect the quality standards we aim to deliver. In order for us to properly investigate what may have happened with your shipment, we kindly ask you to contact us at claims@globalrose.com and include clear photos of the flowers received, including any visible issues.
Once we receive the images, our Claims Team will review the case in detail and assist you with the appropriate resolution.
We appreciate your time and the opportunity to look into this further.
Kind regards,
Global Rose Customer Service Team
Réponse de GlobalRose.com
Nothing makes us happier than knowing the flowers brought joy! Thank you for letting Global Rose be part of the occasion.
Late Delivery- buyer beware
Ordered for Friday delivery. They were shipped Tuesday and tracking is saying they won’t be here until Monday—almost a week after they were shipped and 3 days after they were due to be here. They won’t be here in time for my event. I requested a refund but I’m not optimistic. Thankfully I paid with a fantastic credit card so if I don’t receive a prompt response and refund I will do a chargeback.
1 mai 2026
Avis spontané
Réponse de GlobalRose.com
Dear Marissa,
We sincerely apologize for the inconvenience and frustration caused by the delay with your order, especially given the importance of your event.
After reviewing your case under reference number 875832, we can confirm that a full refund has already been issued on our end. Please note that depending on your financial institution, it may take several business days for the funds to reflect in your account.
We completely understand your disappointment and regret that the shipment did not arrive within the expected timeframe. Your feedback is truly appreciated and helps us continue improving our service and shipping experience.
Kind regards,
Global Rose
"Next-Day Delivery" Arrived Day Late
"Next-Day Delivery" Arrived Day Late - No Refund
Review:
Ordered "next-day delivery" flowers for my wife's birthday (April 28). Paid $167.99. Flowers arrived April 29 - a full day late.
When I requested a refund since the "next-day delivery" wasn't next-day, Global Rose cited fine print allowing 1-day delays. How can you advertise "next-day delivery" but then excuse day-late delivery?
The occasion was ruined. Birthday flowers arriving the day after the birthday have zero value. Customer service was polite but completely inflexible, even when the product name itself contradicts their policy.
Avoid for time-sensitive occasions. Their "next-day delivery" apparently means "maybe next-day, maybe the day after."
28 avril 2026
Avis spontané
Réponse de GlobalRose.com
Dear Joseph,
Thank you for sharing your feedback. We sincerely apologize for the disappointment caused by your order arriving later than expected, especially for such an important occasion.
We understand how frustrating it must have been to receive birthday flowers after the celebration date. While we do our very best to meet all scheduled delivery dates, our delivery commitment allows for up to a one-day delay due to circumstances that may occur during transit with the shipping carrier. This policy is outlined within our shipping terms and helps account for unforeseen logistical disruptions that are unfortunately outside of our direct control.
We completely understand that this timing impacted the value of the gift for your specific event, and we truly regret the frustration this caused. Please know that your comments have been shared internally, as customer feedback helps us continue improving both our service and communication regarding delivery expectations.
We appreciate you giving us the opportunity to serve you and sincerely apologize again for the inconvenience.
Kind regards,
Global Rose
Réponse de GlobalRose.com
Thank you for sharing. Your satisfaction is always our priority!
This company has the WORST customer…
This company has the WORST customer service. They will answer back emails but will give you an unsatisfactory answer. I would NOT recommend using this company because if something goes wrong, under NO circumstances will they make any attempts to correct the situation. When I asked to speak with a manger (via email) they ignored me. No phone number works for this company. And when it finally did- it says mailbox is full. They never offered ANY compensation to rectify the situation. VERY UNPROFESSIONAL. DO NOT USE- SCAM ARTIST!!
26 avril 2026
Avis spontané
Réponse de GlobalRose.com
Dear titra,
We are sorry to hear about your experience and appreciate you taking the time to share your feedback.
We take all customer concerns seriously and always aim to provide timely and helpful support. However, we are unable to identify your order based on the information provided in your review. We would like the opportunity to properly investigate what happened and assist you further.
Please contact us at claims@globalrose.com with your order number and any relevant details so our team can review your case and work toward a resolution.
Thank you again for your feedback.
Kind regards,
Global Rose Customer Support
Flowers arrived on time and were…
Flowers arrived on time and were beautiful. ty
18 avril 2026
Avis spontané
Réponse de GlobalRose.com
That's the experience we aim for, and we appreciate you sharing it. Thank you for choosing GR!
Réponse de GlobalRose.com
Dear Tanya,
Thank you for your feedback.
We’re glad to hear the roses arrived in good condition, and we’re sorry to hear they did not last as expected.
Fresh flowers can sometimes respond differently depending on handling, hydration, and environmental conditions after delivery. For best results, we always recommend following the care instructions included with your order.
In case something goes wrong with your order, please contact us at claims@globalrose.com within 24 hours of delivery so our team can properly review the situation and assist you accordingly.
We truly appreciate your support and hope to serve you again in the future.
Kind regards,
Global Rose Customer Support
DO not I repeat Do not buy from this…
DO not I repeat Do not buy from this site .the roses came damage and they ask me to send pictures and claiming they had send me an e-mail but it never reach my inbox .
I would do it if they are local but in my case it is just not worth to order from some one so far away and for fact the product will be damage .
9 avril 2026
Avis spontané
Réponse de GlobalRose.com
Hi Robert,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We understand how frustrating it must be to receive flowers that did not arrive in good condition. As part of our claims process, we do require photos to properly assess the issue and determine the appropriate resolution. We apologize if our previous message did not reach your inbox—sometimes emails can be filtered or delayed.
Please know that we stand behind our products and are always willing to assist when the required information is provided. If you’re still open to it, we’d be happy to review your case—feel free to reach out again and include photos so we can help resolve this for you.
We appreciate your feedback and the opportunity to improve.
Best regards,
Customer Service Team
Received 100 dead roses
I ordered 100 roses as a gift and they were delivered 30 days late, a box of dead roses. The refund was a fight!
2 mars 2026
Avis spontané
Réponse de GlobalRose.com
Hi Dawn,
Thank you for your feedback, and we’re very sorry for your experience.
After reviewing your order (#856563), we can confirm that a full refund was issued. The delay and resulting condition of the roses were due to a carrier-related issue beyond our control, which unfortunately impacted the delivery timeline and product quality.
We understand how disappointing this must have been, especially for a gift, and we truly regret the inconvenience caused. We appreciate your patience while the refund was processed.
Best regards,
Customer Service Team
Undependable!!
Undependable!!! I did not receive my order. They have a requirement for signature and won't let you sign digitally with their delivery company and then I expected him to be delivered the next day and they didn't deliver them either. No customer phone support.
4 avril 2026
Avis spontané
Réponse de GlobalRose.com
Hi Shari,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
Please note that a signature is required upon delivery in accordance with our policies to help ensure that orders are received securely and in proper condition. However, we understand how inconvenient this situation can be.
That said, we have already contacted the carrier and requested that they attempt another delivery without requiring a signature.
We sincerely apologize for the inconvenience caused and appreciate your patience while this is being resolved.
Best regards,
Customer Service Team
Waste of money...
Waste of money.... I am very very upset about conditions of flower. Everyone, please DO NOT EVER PURCHASE any flowers here. Thank you
3 avril 2026
Avis spontané
Réponse de GlobalRose.com
Dear Suk,
Thank you for your feedback. We’re truly sorry to hear about your experience and understand how disappointing this must have been.
We would like the opportunity to review and assist you with this situation. In cases like this, we kindly ask that customers contact us at claims@globalrose.com within 24 hours of delivery, including clear pictures of the flowers received. This allows our team to properly evaluate the issue and provide an appropriate resolution as quickly as possible.
Kind regards,
Customer Service Team
Global Rose
I love the roses but it arrived a day…
I love the roses but it arrived a day earlier than I asked for. I typically dont care if its a day early but since you can't deliver on Sunday this order arrived on Friday which was 2 days early for the celebration.
27 mars 2026
Avis spontané
Réponse de GlobalRose.com
Dear Chevy,
Thank you for your feedback—we’re glad to hear you loved the roses!
We understand your concern regarding the delivery timing. Our delivery commitment operates within a ±1 day window from the selected delivery date.
We sincerely apologize for any inconvenience this may have caused, especially given the importance of your celebration.
We truly appreciate your understanding and your support.
Best regards,
Customer Service Team
Réponse de GlobalRose.com
They’re such a cheerful flower, and we love to know they brought you joy. Thank you for sharing your experience!
The flowers were shipped out in time
The flowers were shipped out in time. Fed Ex did not deliver them in a timely manner. 3 days late. Total refund. The roses look like good quality.
20 mars 2026
Avis spontané
Réponse de GlobalRose.com
Thank you for your feedback. We’re glad the roses met your expectations; that’s always our goal. We’re sorry for the delay during transit, and our team is always happy to assist.
We appreciate your patience and the opportunity to make this right.
I have ordered from Global Rose many…
I have ordered from Global Rose many times and this is the first time I have been disappointed with the product I received. The carnations were beautiful. However, the leatherleaf ferns were already starting to dry up on Thursday, March 19 when I received them. By Sunday's event, they weren't usable.
19 mars 2026
Avis spontané
Réponse de GlobalRose.com
Dear David,
Thank you for your message and for being a returning customer—we truly appreciate your continued support.
We’re sorry to hear about your recent experience with the leatherleaf ferns. In situations like this, we kindly ask that any issues be reported to us within 24 hours of delivery so we can properly investigate and provide timely assistance.
We appreciate your understanding and look forward to assisting you.
Best regards,
Claims Department
I have used global rose for years for…
I have used global rose for years for our theater stargrams. You guys are always great!
11 mars 2026
Avis spontané
Réponse de GlobalRose.com
Thank you so much for your continued support over the years. We’re happy to hear you’ve consistently had a great experience, and we look forward to supporting your events for many more to come!
In a world where customer service is…
In a world where customer service is declining rapidly, Global Rose did a fantastic job with my order. Consistent communication, easy order system and package was delivered a day before expected. Not to mention the price was even better considering it was days before Valentines Day. Extremely grateful to you all and looking forward to many more orders in the future!
10 février 2026
Avis spontané
Réponse de GlobalRose.com
This truly means so much to us. We’re happy you enjoyed our flowers and service. Your satisfaction is our greatest reward, and our team appreciates your feedback.
Thank you for choosing GR!
Would use again
21 février 2026
Avis spontané
Réponse de GlobalRose.com
Thank you so much! We’d be happy to assist with your future floral needs.
Réponse de GlobalRose.com
Your satisfaction is our priority and we appreciate your kind review. Thank you for choosing GR!
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