Baltic Amber Jewellery & Teething Products Avis 89

Réponse : Baltic Amber Jewellery & Teething Products

22 août 2024

Thank you for reaching out and sharing your feedback.

I want to assure you that your order, placed on the 8th of August, was successfully shipped using the standard unregistered economy shipping method. This method was selected at the time of your order and, as per our shipping policy, does not include tracking capabilities once the package has been handed over to the destination country or region's carrier. This might explain why you're seeing limited information regarding the tracking status.

The current status, 'in transit,' indicates that your package is on its way to be delivered. While this method may take a bit longer, we expect your order to arrive soon.

For further details on our shipping methods, including estimated delivery times, please feel free to review our Shipping Policy.

If you have any further concerns or need additional assistance, please don't hesitate to contact us directly. We appreciate your understanding and patience in this matter.

Best regards,
GoAmber

Réponse : Baltic Amber Jewellery & Teething Products

12 août 2024

Dear Paul,

Thank you for your feedback. Please kindly check your confirmation emails, where all the necessary information is included, including your tracking number. According to Royal Mail, your package was successfully delivered, and there is a photo proof of delivery. If you need further assistance, please contact our customer support, and we will be happy to assist you further.

Best regards,
GoAmber

Réponse : Baltic Amber Jewellery & Teething Products

24 juil. 2024

Thank you for your feedback, and we sincerely apologize for the inconvenience you have experienced.

According to the tracking information, your package was successfully delivered to your local delivery office. It seems they needed an additional 8 months to complete the final delivery to your address, which is indeed unacceptable. We will be claiming a full refund for the late and damaged item.

To resolve this issue promptly, I recommend contacting our Sales Department. They will arrange either a refund or a replacement for you. Please reach out to them at sales@goamber.com.

We appreciate your understanding and patience in this matter.

Kind regards,
GoAmber

Réponse : Baltic Amber Jewellery & Teething Products

14 juin 2024

Thank you for your feedback.

Firstly, we want to assure you that according to our workshop records, your item has already been refunded. Our policy is to either refund or replace damaged items, and we regret any confusion this may have caused.

Regarding the return shipping costs, our policy, which you agreed to before purchasing, states that buyers are responsible for return costs, regardless of the condition of the item. However, we do credit the return shipping charges to your account as store credit towards a replacement item.

Baltic amber is a fragile gemstone, and it can be damaged or broken if caught on something. This is why we emphasize the importance of supervising children while they wear these items, as mentioned in our Safety & Correct Use information.

As for our customer service response times, we strive to respond to all emails within 24-48 hours, excluding weekends and public holidays. We apologize if there was any delay beyond this timeframe.

We are committed to improving our services and ensuring the satisfaction of our customers. Your feedback is invaluable in helping us achieve this. If you have any further concerns or questions, please do not hesitate to reach out to us directly.

Best Regards
/GoAmber

Réponse : Baltic Amber Jewellery & Teething Products

28 févr. 2024

Thank you for your feedback. We truly understand the urgency when waiting for a product, especially one as important as a teething solution for your baby.

We would like to clarify that your package was processed on the same day the order was placed. As per the shipping method selected, which was the economy shipping option, the delivery timeframe is typically between 5-12 business days. We strive to be transparent about our shipping processes, and we regret any confusion regarding the selection of shipping options.

According to the latest tracking information, your item is currently 'in transit,' which means it is on its way to you. The status 'in transit' indicates that your package is moving within the postal network and is on course for delivery.

We understand the frustration of waiting, and we appreciate your patience.

Best Regards
/GoAmber

Réponse : Baltic Amber Jewellery & Teething Products

4 nov. 2023

Thank you for the review and feedback. Postal deliveries are constantly being misdirected by Royal Mail, they are not the most reliable and unfortunately, we are unable to influence this.
Package was returned with the following tracking details:

/quote/

Unsuccessful delivery attempt
Non delivery reason: Shipment misdirected
Action: Item forwarded/redirected

/unquote/

Any undelivered packages are subject to automatic refunds which according to the workshop records was already processed.

Sorry for the inconvenience caused.

Best Regards
/GoAmber

Réponse : Baltic Amber Jewellery & Teething Products

Actualisé le 3 nov. 2023

Thank you for the review and feedback. Kindly note that all our products are dispatched in a branded GoAmber envelope. If desired, we offer additional options for gift box packaging or a velvet gift bag. Moreover, a Certificate of Authenticity is available upon request. As per our records, none of these options were specified in your order.

Regarding the potential for breaks in amber teething jewelry, it is essential to recognize that these pieces are intentionally designed to break under excessive pressure as a safety measure. To ensure your child's safety, please do not allow them to excessively tug on the jewelry, and always supervise them while wearing the bracelet or necklace. Comprehensive safety and usage information can be found on our website.

When cared for properly, amber jewelry can last for many years. Rest assured that in the event of any damage or faults in your item, GoAmber is fully committed to assisting you in resolving the issue with your amber jewelry.

Numerous clients have found these items highly beneficial for both infants and adults, prompting repeat orders for their acquaintances and family members.

We regret to learn that our handmade jewelry did not meet your expectations or preferences.

Best Regards
/GoAmber

Réponse : Baltic Amber Jewellery & Teething Products

10 août 2023

Thank you for the review and feedback. According to the workshop records you have provided a photo of the broken security screw clasp. So everything is correct. Bracelets and necklaces are designed to be safe, they incorporate a specially designed safety screw clasp, the clasp suppose to break under too much pressure. Don’t allow your child to tug excessively on the necklace.
Also due to the unique nature of Baltic amber, all our teething products have limited warranty. Upon reviewing the details of your order, it appears that your purchase was made quite some time ago, and unfortunately the warranty period for the product has expired. As outlined in our terms and conditions, our products come with a limited warranty that covers manufacturing defects and other specific issues for a set duration from the date of purchase.

Best Regards
/GoAmber

Réponse : Baltic Amber Jewellery & Teething Products

Actualisé le 8 févr. 2023

Thank you for the review and feedback.

I have a quick question for you. Are you a certified gemologist? Do you have your own infrared spectrometer?
We would like to assure you that all of our Baltic amber products are genuine and sourced directly from the Baltic region, and yes, some items are shipped from our workshop located in Latvia ( This is the region where the largest deposits of genuine Baltic amber are ACTUALLY FOUND and EXPLOITED. All the BRITISH companies import Baltic amber jewellery from BALTIC STATES.

We take every measure to ensure that the amber you receive from us is of the highest quality and authenticity. If you are not satisfied with the original condition of your purchased item, you may return the unused item for a refund or replacement.

Best Regards
/GoAmber

Réponse : Baltic Amber Jewellery & Teething Products

Actualisé le 22 déc. 2022

Thank you for the review and feedback.
All of the deliveries were delayed by Royal Mail due to strike action and unfortunately, we are unable to influence this.

We have over 25 years of invaluable experience, and we have trusted customers from around the world. We DO NOT use plastic amber imitation, reconstructed or melted amber. All of our Baltic amber jewellery is verified by the Gemological Institute of Europe. All of our orders are shipped the next business day from workshops located in different European countries by the Baltic Sea, like Estonia, Sweden, Germany, Poland and Latvia. These are the regions where the largest deposits of genuine Baltic amber are actually found and exploited. Such local workshops make it easier for suppliers to deliver materials for production and allows direct manufacturers like GoAmber offer high-quality items at a reasonable price.

Best Regards
/GoAmber

Réponse : Baltic Amber Jewellery & Teething Products

Actualisé le 22 déc. 2022

Thank you for the review and feedback.
The package was shipped the same day without any delay on our side. Currently all postal deliveries are being delayed by Royal Mail due to strike action, they are not the most reliable and unfortunately, we are unable to influence this.
Also sales team reply to all incoming emails within 24-48 hours (not including weekends and public holidays). If you have not received email reply, please check your Spam folder just in case reply email got delivered there instead of your inbox.

Best Regards
/GoAmber