Baltic Amber Jewellery & Teething Products Avis 89

TrustScore 3 sur 5

2,8

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Do not recommend at all. The products fall off constantly which is extremely dangerous for a young child. Bought 2 bracelets and both were the same poor quality. I did contact the company but they hav... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Absolutely shocking customer service!! Order was apparently shipped on the 16th of December. And I’ve not received any product or any further shipping details, just an email to review my product that... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fantastic quality! The necklace and anklet set arrived and after months of teething pain for my 1 year old and hourly wakeups, he was settling more easily and slept for five hours and has done similar... Voir plus

Noté 5 sur 5 étoiles

Amazing customer service! They solved my issue very quickly and were so kind and professional. Highly recommend GoAmber! Such a wonderful company — this is already the second baby in our family wearin... Voir plus

À propos de l'entreprise

  1. Fabricant de bijoux

Écrit par l'entreprise

We provide truly unique and affordable Baltic amber jewellery for you and your family. Over the years our business has been continuously excelling in customer satisfaction. Our goal is to maintain the trust and respect of our valued customers while providing top quality products and timely services.


Coordonnées de contact

2,8

Moyen

TrustScore 3 sur 5

89 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 5 sur 5 étoiles

I’ve bought from Go Amber several times…

I’ve bought from Go Amber several times and the products have always been as described, at a reasonable price an very promptly dispatched.
My most recent order took longer than expected to arrive, but I needn’t have worried.
Go Amber responded to my message, but the order then arrived before anything needed to be done. It had just taken longer than usual to arrive from Europe in the Christmas post.
Would have no hesitation about ordering again in the future.

21 décembre 2021
Avis spontané
Noté 2 sur 5 étoiles

Didn’t work for us

Product arrived within a week, but unfortunately have made no difference to my teething baby.

16 décembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Really pleased!

Delivery was slightly longer than I expected but cannot complain at all. So pleased with our order and looks even better than the picture 😁

15 décembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Beautifully made

Beautifully made, perfect on my little ones ankle, he doesn’t even realise it’s there. Will definitely order again.

14 décembre 2021
Avis spontané
Noté 1 sur 5 étoiles

Poor quality

Arrived relatively quickly but as soon as it was put on baby it broke! Have said they will replace but I am not holding my breath. Also appeared that they were in the UK but they are actually in Latvia. I would not risk giving one to the baby again incase they do not reach UK standards. Given how easily it broke I doubt they do.
Please note this review was written in October 2021. The reply was posted December 2022 and no replacement has arrived. To be honest I had forgotten about it! Surely 13 months is long enough to replace it?

7 octobre 2021
Avis spontané
Logo de Baltic Amber Jewellery & Teething Products

Réponse : Baltic Amber Jewellery & Teething Products

Thank you for the review and feedback.
All of our amber jewellery are designed to be safe, they suppose to break under too much pressure. All broken items are replaced as per our Terms & Conditions. Also we have our very own workshops located in different European countries. Such local workshops make it easier for suppliers to deliver materials for production and allows direct manufacturers like GoAmber offer high-quality items at a reasonable price.

According to the workshop records replacement has not been requested.

Best Regards
/GoAmber Sales Team

Noté 1 sur 5 étoiles

Please guys DO NOT order from this site…

Please guys DO NOT order from this site it is a SCAM ... I ordered a bracelet over a week ago and have received no email and no bracelet and I’ve just been informed it’s a fake site based in Latvia pretending to be in the uk. If you have payed with PayPal it will show the company as via-electrum. To get a refund just file a case in PayPal. This has happened to a lot of people and they have been refunded so be aware of this site. Thanks 👍🏻

16 septembre 2021
Avis spontané
Logo de Baltic Amber Jewellery & Teething Products

Réponse : Baltic Amber Jewellery & Teething Products

Thank you for the review and feedback.
Automated email confirmations are always sent to your submitted email address. If you have not received email, please check your Spam folder just in case reply email got delivered there instead of your inbox.
Also we have our very own workshops located in different European countries by the Baltic Sea, like Estonia, Sweden, Germany, Poland and Latvia. These are the regions where the largest deposits of genuine Baltic amber are actually found and exploited. Such local workshops make it easier for suppliers to deliver materials for production and allows direct manufacturers like GoAmber offer high-quality items at a reasonable price.

Although we have a warehouse in London, sometimes pieces of jewellery most in demand are being shipped directly from one of our workshops. We do this in order to expedite delivery and improve our customer experience during busy times.

All this information is published on our website.

Best Regards
/GoAmber Sales Team

Noté 1 sur 5 étoiles

AVOID this Company like the plague

AVOID this Company like the plague! I ordered 2 necklaces for my 2 granddaughters. It took a very long time to arrive and then both necklaces broke within a few months (the clasps broke). When you need to return them, they are in LATVIA - Not UK based at all!!!! I sent them back at my own expense, but now they are saying it is our fault because we didn't look after them properly. They have refused to fix them, replace them, return them, or refund me! So, they have my products and my money!!! AVOID, AVOID, AVOID. These people are thieves and only interested in getting your money. They do not respond to e-mails either.

24 août 2021
Avis spontané
Logo de Baltic Amber Jewellery & Teething Products

Réponse : Baltic Amber Jewellery & Teething Products

Thank you for the review and feedback. Damaged or broken items are always replaced / refunded as per our Terms & Conditions. We have our very own workshops located in different European countries by the Baltic Sea, like Estonia, Sweden, Germany, Poland and Latvia. These are the regions where the largest deposits of genuine Baltic amber are actually found and exploited. Such local workshops make it easier for suppliers to deliver materials for production and allows direct manufacturers like GoAmber offer high-quality items at a reasonable price. Goods should be returned to the original place / workshop of purchase.

For further questions please contact us via email: sales@goamber.com

Kind Regards,
Elizabeth

Noté 1 sur 5 étoiles

Terrible company

Terrible company. Luckily I paid for my order through PayPal and was able to open a fraud case to claim my money back as items have never arrived and company won't give me postal details so that I can trace the items they have apparently dispatched. Claim to be a UK company but are not based in the UK at all. No customer service... every email I have sent is replied to using an automated message.

4 juillet 2021
Avis spontané
Logo de Baltic Amber Jewellery & Teething Products

Réponse : Baltic Amber Jewellery & Teething Products

Thank you for the review and feedback.
We have several workshops located in different European countries by the Baltic Sea, like Estonia, Sweden, Germany, Poland and Latvia. These are the regions where the largest deposits of genuine Baltic amber are actually found and exploited.
Although we have a warehouse in London, sometimes pieces of jewellery most in demand are being shipped directly from one of our workshops.

As you have selected the standard economy shipping method (economy shipping doesn't include tracking after a package has been handed to a destination country/region's carrier) delivery times based on your shipping method is around 4-10 business days. (May be longer depending on the destination, local customs clearance or around major public holidays). We reserve up to 15 business days for delivery.

Damaged or lost packages are ALWAYS refunded or replaced as per our Terms & Conditions.

Best Regards
/GoAmber Sales Team

Noté 1 sur 5 étoiles

THIEVES!

THIEVES!! DO NOT USE THIS COMPANY.. we ordered on 12th May 2021 order number 108351 £24.69
After multiple messages and promises the package has been posted still nothing.. apparently replacement was sent & case opened with royal mail.. it is now 3rd June! Still No teething jewelery, This company it seems just takes your money and doesnt actually provide any goods... had to re call payment from bank with a fraud investigation via TSB

3 juillet 2021
Avis spontané
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Réponse : Baltic Amber Jewellery & Teething Products

Thank you for the review and feedback.

As per workshop records you have selected standard unregistered economy shipping method. Economy shipping doesn't include tracking after a package has been handed to a destination country/region's carrier.)
According to the Royal Mail investigation department, postman was unable to deliver the package due to an insufficient address.

Best Regards
/GoAmber Sales Team

Noté 1 sur 5 étoiles

DO NOT ORDER FROM HERE!

DO NOT ORDER FROM HERE!
SCAM!

I ordered a dark amber necklace with dark black / brown string. The one I received had bright green string! Completely different from what I ordered. Their response was each item will vary due to it being a natural product! And if you read their terms it says it’s down to the customer to pay returns costs even if the items faulty! I paid the returns costs (back to Latvia even though It’s a uk company) and I’m still waiting for my refund.

2 juillet 2021
Avis spontané
Noté 1 sur 5 étoiles

Deserves no stars.

Deserves no stars.
Ordered a baby anklet from this company and it was faulty. It was falling off in the first few minutes it was on. So dangerous. They refused a refund and said that it was supposed to come off under pressure. It had not been put under any pressure under a child socks and leggings.
Disgraceful customer service. Save yourself some money and but elsewhere.
I reckon the positive reviews are from people affiliated with the company because there is no way their products or service could be reviewed as positive.

30 juin 2021
Avis spontané
Logo de Baltic Amber Jewellery & Teething Products

Réponse : Baltic Amber Jewellery & Teething Products

Thank you for the review and feedback.
Our amber teething necklaces & anklets are generally one size: amber teething necklaces - 12.6-13 inches or 32-33 cm. / amber teething anklets/bracelets - 5.5-6.0 inches or 14-15 cm This is generally a good size for most young children, regardless of age. Before you purchase, we always advise to measure the wrist/ankle or neck and then check whether the new jewellery will fit. If you are not satisfied with the original condition of your purchased item, you may always return the unused item within 7 days from order receipt date for a refund or replacement.

Kind regards
Elizabeth

Noté 1 sur 5 étoiles

Do not buy from goamber…

Have bought a few baby necklaces from this site, two of which have broken leaving solitary beads for baby to swallow. Reported this to goAmber and they said goamber only guarantee items for 90 days. Disgusting. Do NOT use this company as the Amber necklaces are to help with teaching pain. How many children finish teething in 90 days!!!!

28 mai 2021
Avis spontané
Logo de Baltic Amber Jewellery & Teething Products

Réponse : Baltic Amber Jewellery & Teething Products

Thank you for the review and feedback. Due to the unique nature of Baltic amber, all our teething products have limited 90 days warranty. Also they are designed to be safe and they are threaded on cotton. If they are pulled hard or caught in something, they will break. If they do break, only one bead will come loose because they are knotted between each bead.
Safety and direction of use can be found on our web page, please see link below:

https://www.goamber.com/safety-use-care/

Kind regards
Elizabeth

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