Go Ape - Dalkeith Avis 3

Awesome day out in Dalkeith Country Park with my soon to be 7 year old son who has issues with balance. Staff were very kind and helpful as well as encouraging - that’s at least ten different people he encountered. He felt safe and very brave doing things at heights I don’t think he’d try. At one point he was scared but the instructors got him moving just by talking and this was 30 foot in the air. He came away feeling ten foot tall.

Appalling management at Dalkeith Country Park site! We went to Go Ape for a birthday party for my son's 8th birthday. The customer service at the reception box was slow and poor, I had to approach the guy to be served when was only one family and two members of staff.
Route Treetop Adventure Plus 1,2, and 3 were great many helpful staff in the area. However, route 4 is over the river there is restricted visibility of the obstacles only what we could see was a zip line to and from the main area. I took responsibility to supervise 6 of our children at the party from the ground, how I could see if they are attached well to the lines if I couldn't be there! One staff member was on the ground (!) when one of our boys was stuck on the platform just when landed from the zip line at the beginning of the course. The platform is tilted, and he was terrified. Kids were helping each other but they were struggling to help him out. He was absolutely terrified as he is just 120cm and was the smallest of the group, he was hinged on the platform when another child got pulled him to the inside of the platform. I was from my side where I was standing to ask for help from the staff and other parents asked other members of staff to help him from the place where they stand and still the member of staff was talking to kids from the ground! No one from the staff zipped through to the boy to help him out. It was very dangerous, and the safety rules were not applied at all in this course by the manager of the site! Staff told me that there is not enough staff on the site and that if they would come to our kids the other parents would ask them to do so also. Where is management? Where is health and safety provided on course no 4? Where is accommodation for adults to supervise kids there? Employ more staff or manage better this place before a serious accident will happen!!