Digit Insurance Avis 17

WORST INSURANCE COMPANY, I SUGGEST DONT BY DIGIT INSURANCE

On 22/12/2025, my father was informed by the treating doctors that he had significant cardiac blockages and would require bypass surgery. He was admitted to Bethany Hospital, Thane, on 22/12/2025 for an angiography procedure. Based on the doctors’ advice, he was later admitted to Jupiter Hospital on 02/01/2026, where the bypass surgery was successfully performed.

I had raised insurance claims amounting to INR 43,300 on 26/12/2025 for the angiography and related medical tests. However, the claim was rejected on the grounds of non-disclosure of a prior history of Cervical Spondylosis and an enlarged prostate—conditions that are entirely unrelated to my father’s cardiac issue.

Subsequently, as I needed to raise a reimbursement claim of INR 5,74,000 for my father’s bypass surgery, I requested Digit to update the pre-existing disease (PED) details in the policy. I provided all the information requested for updating the PED in good faith. However, immediately after I asked them to initiate the reimbursement claim for the bypass surgery, the claim was rejected and my policy was cancelled altogether.

I placed my trust in Digit during a critical medical emergency, and instead, my family was subjected to immense mental stress and uncertainty at an already difficult time.

Digit insurance is extremely unethical towards its customers and will find a way to not pay the claim settlement when its due.

One of the worst insurance company.... stay the hell away from this company.....staff is worst

Its a super scam company and dont fall into their trap. Review is from my personal experience.

One of the wrost Experience facing with this Go digi insurance.
Claim applied but still now after 6 days also no one has come to inspect the vechicle in the showroom and wrost customer support.Never go back again.Relaince is the best insurance for quick soloution.
8494920997

Title: Horrible service – No policy endorsement even after 14 days of follow-up!

I had one of the worst experiences with GoDigit Insurance. I have been following up for more than 14 days just to get a simple name endorsement done on my car insurance policy. Despite submitting all required documents multiple times, their team has been completely unresponsive and unhelpful.

I even raised multiple tickets and sent follow-up emails, but every time they either ignore the request or give vague responses without resolving the issue. For an insurance company, this level of carelessness and lack of accountability is totally unacceptable.

To make it worse, I am an existing GoDigit customer with multiple active policies, yet they treat loyal customers with zero priority. Their support process is broken, their communication is poor, and their turnaround time is disgraceful.

If you value your time and peace of mind, please avoid GoDigit Insurance. Once you buy the policy, you’re on your own – they simply don’t care.

Policy purchased via: Policybazaar
Issue: Ownership name endorsement pending for more than 14 days despite repeated follow-ups

Don't buy from godigit, there are much better options. I sent a video inspection for my car which never had any accident till date and the chassis number is also original but still they are not willing to give me comprehensive plan because they feel it is repunched. Told them to come and verify but still same reply. Unfortunately cancellation is another headache.

Nothing but a scam - never buy from Digit

Digit insurance is 'the best' company till a claim/accident. They are so sweet and good. Even after a accident, till the vehicle reaches a workshop... great people! Then the game starts...the Surveyor will delay the survey report so endless that you may at some point of time will tell the workshop to start the work... Finished! That's it.. At the end after all the talks...u may get some peanuts compensation

So unfortunately I bought a car insurance (pay as you drive policy ) from go digit.
Policy number D197613568/14042025.

My insurance starts date is from May 3rd.
I bought the policy on 14th April , I update the odometer reading the same day.
Before purchasing the plan, I speciality asked the agent I spoke to whether I can update the odometer on May 1st (just before the start date) because I had to travel some places inbetween, I told him purchasing the plan on May 1st would be better because of the odometer issue.
He wanted me to buy the insurance the same day and assured me I can update the odometer reading before start of insurance date.
So I travelled 600km more and called them to update the reading on May 1st.
To my surprise the executive ( his name was Govind) that you can't update the odometer reading and that he can't do anything about the previous agent telling lies.
He even told me he can't even raise a complaint.
He told me he can share a feedback .
Whats a feedback going to do with the lost money.

I have now 600 km less on pay as you drive insurance.
1900km left.

Big mistake getting an insurance from them.

I took car insurance with digi tried to contact them due to some incident for claim but didn’t get any reply from their side. After two weeks we have to repair and paid the cost for it. After three weeks that they replied asking about details but we fixed it and they say they cannot move forward with claim since we repaired it before their inspection

I am very unhappy with the claim process at Digit Insurance. They keep coming back with excuses and requesting unnecessary information, which delays the claim process significantly. My policy is due for renewal in April, and I am seriously considering moving to a better option due to these ongoing issues.

Worst health insurance ever. Fraud company don’t take any policy.. Run away from fraud company.

It’s a scam,
They commit so much when it comes to selling the policy,
And when ur comes for claim settlement. They start showing the clauses, they have packed the policy so so well that u will fall for it, and when the situation arrives they shy off.

Cause of the carrier delay I missed my connection to my onward tour, which resulted in the trip cancellation, I asked them to compensate me and my family for the trip cancellation / missed connection.

But they give u dumb excuses and show the policy terms.

Better take old style policy of new india / oriental.

Save urself from being cheated by the Scam of go digit.

Even the owners and CEO are same. We tried to reach out them with the problems and issues we faced as a consequence of the flight delay and trip cancellation.

They were not at all receptive of the same.

Regards
Vishal Jalani

Extremely Disappointed with Go Digit's Service

I rarely take the time to leave reviews, but my experience with Go Digit has been so frustrating that I feel compelled to share it. My interactions with their service have been nothing short of disastrous.

First and foremost, the customer support has been abysmal. Whenever I’ve tried to get help or resolve an issue, I’ve been met with unhelpful responses and an alarming lack of urgency. My requests for assistance have either been ignored or inadequately addressed, leaving me with unresolved problems and growing frustration.

Additionally, the service itself has been unreliable. I’ve encountered multiple issues, from frequent outages to inconsistent performance, which have severely impacted my experience. The promises made by Go Digit about service quality and support have not matched the reality I’ve faced.

Overall, my experience has been far below expectations, and I’m incredibly dissatisfied with Go Digit’s service. I would strongly advise potential customers to think twice before committing, as my experience suggests that the company has significant shortcomings in both its service delivery and customer support.

What an Insurance Company! They should give the customers insurance for 'free' for the 0 services they provide!

We purchased a Home Insurance from them.
At the time of purchasing, as usual they were very prompt in responses and emails.
But when a claim was made, they started weeping.
They started looking for excuses not to reimburse the claim.
Several emails went unanswered. The emails which they send to refuse the claim, only they understood what was written in those emails.

They were behaving like the customer has purchased the policy for 'free'!

It is better not to have insurance at all than having an insurance with them as both mean the same thing!

Please don't take any travel insurance from this company. Firstly, no advice is given on how to navigate. The customer service only knows to speak and write mails according to pre-prescribed guidelines like an automated machine. Even with a genuine claim of where we had to cancel our trip due to our grandmother's health condition, we submitted all the health records (which are really plenty for a 5000 rs claim) they still rejected our claim due to a small technical wording that they had inserted in their terms and conditions, that insurance coverage would only be valid for IPD and not for OPD. In fact we had proactively mentioned to the customer service since Day 1 about the technicalities of the admission and discharge of my grandmother. The customer service and the management (who trained and hired them) are so pathetic that they couldn't guide us properly and kept asking for all the medical records - 3 weeks of back and forth, only to eventually reject the claim, which they could have easily guided us about how to navigate as they had all the details required in the first call and mail itself. Never take an insurance from them guys, you will lose your money and time and energy dealing with their customer service dummies.

Overall a pathetic experience with them - especially the person called Sanjay Baghel. These are the kinds of folks I can't wait to see automated away by AI - they don't deserve a job helping customers at all.