Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Go Fetch Pet Transport was founded on a simple belief: pets deserve the same level of safety, dignity, and comfort in travel that humans expect for themselves. Built by former paramedic and long-time animal advocate Cristi Mac, Go Fetch blends the precision of emergency-care training with the warmth of a boutique concierge service. What began as a solution for families needing safe, trustworthy transport has grown into an internationally recognized brand known for reliability, compassion, and elevated standards across the pet-travel industry.
At the heart of Go Fetch is a nationwide network of professional ground drivers and elite flight nannies strategically positioned across major U.S. hubs. This distributed team model eliminates bottlenecks, reduces delays, and enables customized routing—whether a client needs a same-day airport handoff, a temperature-controlled VIP private drive, or an economical shared ground route. Every transport is guided by protocols grounded in Cristi’s clinical background: health-certificate verification, welfare monitoring, behavioral assessment, and contingency planning for weather, airline changes, or unexpected events.
Go Fetch is also uniquely equipped to serve service-dog handlers, families receiving service-dog puppies, and organizations training working animals. Cristi’s own experience living with PTSD and traveling with her service dog, Wednesday, informs a trauma-aware, client-centered approach that respects the distinct needs of service-animal teams. This sensitivity carries through all operations, whether the pet is a working dog, a puppy joining its forever family, or a breeder’s high-value litter.
Go Fetch’s commitment to excellence extends beyond logistics. The brand collaborates closely with trusted partners such as Katziela—whose airline-approved carriers and travel accessories are tested across hundreds of flights—and with Nine 3 Six Dog Training, a respected leader in service-dog development, behavior conditioning, and working-dog readiness. Through these partnerships, clients receive more than transportation; they receive a curated, fully supported travel experience rooted in safety, preparation, and consistency across the entire journey. This integrated ecosystem ensures that pets—especially service dogs and temperament-sensitive animals—travel with the equipment, training foundation, and handling approach they truly require.
Branded in its signature turquoise, khaki, and white, Go Fetch stands out not because it is the biggest, but because it is the most intentional. Each communication, contract, update, and handoff is designed to reassure families, elevate industry expectations, and demonstrate that professionalism and heart can coexist in animal transport.
Today, Go Fetch continues to expand its domestic and international reach while maintaining its core promise: to move pets with safety, skill, and compassion—one journey, one family, and one cherished animal at a time.
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
The Go Fetch Team was professional and very easy to deal with Mitch was our transporter He was great ! He took really good care of our little girl He took the time before he picked her up to call and talk with me which made me feel comfortable and confident that she would have a safe trip He answered all our questions and reassured us she would be in good hands Our pup was only 2 lbs and I was happy to hear he had quite a bit of experience Transporting the tiny ones He kept us informed of their progress Along the way with updates and pictures She showed no signs of stress on arriving here and was happy and excited to meet us
20 janvier 2026
Réponse : Go Fetch Pet Transport
Thank you for taking the time to write this! We are so happy you were pleased with our service!
I have used this puppy transport twice already and the service has exceeded my expectations. They were punctual, professional, and very responsive throughout the entire trip. I received photos and updates, which gave me peace of mind. My puppy arrived happy and stress-free. I’m very grateful for the care and attention they provided and would not hesitate to use them again.
1 janvier 2026
Réponse : Go Fetch Pet Transport
Thank you Daily for being a loyal repeat customer!
When I wrote a review of your business on a Google review, I mentioned how I was upset that your driver had smoked in the car with my dogs. Then, your response was to comment how some people are “allergic to smells?”
What I didn’t mention was that my dog has had a lung issue before. And now because of him being in a smoke filled car, he has had a lingering chronic cough since that transport. It has been at least 6 months since that incident and we (and the vet) have been treating him with various antibiotics, steroids, anti-inflammation medications to try and solve his condition.
He coughs at various times throughout the day, but primarily every night. It’s a long raspy cough that wakes us up in the middle of the night, feeling terrible for the poor guy. Then I think about your response to my Google review and wonder if you were indifferent to just us or if you are that way to every customer.
14 juillet 2025
Réponse : Go Fetch Pet Transport
We are very sorry to hear about your dog’s ongoing health challenges and understand how difficult that is for any pet owner.
Go Fetch Pet Transport enforces a strict no-smoking policy in all transport vehicles. When concerns about odor were raised, the issue was addressed directly with the driver, and it was made clear that any violation of this policy would result in immediate removal from our service. This standard applies to every transport and every client.
While we empathize with your concerns, we are not able to determine or attribute medical causation. As a transport provider, we must rely on documented information and veterinary guidance.
We regret if any prior wording came across as dismissive. Our commitment remains unwavering: USDA-compliant transport, enforced safety standards, and the wellbeing of every animal entrusted to us.
We couldn’t have asked for a better flight nanny than Cristi! From the moment we booked, she was communicative, professional, and incredibly caring. She treated our puppy like her own, keeping us updated with photos and messages throughout the journey. Our little Newfypoo arrived happy, calm, and well cared for. We are beyond grateful for the love and attention she gave him every step of the way. Highly recommend her to anyone looking for a trustworthy and compassionate pet transporter. Thank you for bringing our sweet boy home!
We have used Go Fetch pet transport three times!!! We trusted flight nanny Bridget with our first Jack Russell Terrier puppy, and then decided to have her bring the other two puppies to us :). They send you updates and little video clips during their travel which was awesome. I honestly would recommend them 1000%!!
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