I dinged my rental car. Go was so helpful on the phone and emailing procedures in guiding me through the claim process with a disorganised Hire Car Company. Then after I paid the repair costs they... Voir plus
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Recommended by our Travel Agent and so pleased with her advice. Policy was easy to apply for. Unfortunately, we had to cancel our holiday but found Go Insurance very helpful. Having been given a bad... Voir plus
L'entreprise a répondu
Go went above and beyond on a recent claim. They are flexible, friendly and kind. I'm incredibly impressed with the service, especially the delightful representative, Rebecca, who dealt with my claim.... Voir plus
Recommended by our travel agent. No claims to date. Pre existing conditions inflate the cost of insuring a person with a pacemaker (bradycardia) who is probably healthier than half those insured. A re... Voir plus
À propos de l'entreprise
À propos de Go Insurance
Écrit par l'entreprise
Welcome to Go Insurance, your trusted Travel Insurance specialists, proudly supported by Lloyd's – a global insurance leader. Recognised for top-notch service and innovative products, we prioritise reliability and transparency in claims handling, ensuring peace of mind for all your travel needs.
Our dedicated in-house claims department offers straightforward and dependable service for your travel adventures. Obtain a quote effortlessly through our user-friendly website or connect with our team. At Go Insurance, we are committed to turning your travel dreams into reality, providing you with a hassle-free experience.
Travel confidently with Go Insurance, where expertise, integrity, and award-winning service converge to make every journey memorable and worry-free. As your reliable partner in travel coverage, we prioritise your peace of mind, allowing you to focus on creating unforgettable moments during your adventures. Trust Go Insurance to be your companion on every journey, providing reliable and comprehensive travel coverage tailored to your needs.
Our unwavering commitment to excellence extends beyond conventional insurance, ensuring that you experience a seamless and stress-free exploration of the world. With Go Insurance, you're not just purchasing coverage; you're investing in a travel companion that understands your unique needs and stands ready to support you at every step of your journey.
Whether you're embarking on a solo expedition, a family vacation, or a business trip, Go Insurance has your back. Explore the world with confidence, knowing that our team is dedicated to delivering exceptional service and comprehensive coverage. Talk to us today to discover the peace of mind that comes with choosing Go Insurance – your trusted partner for worry-free travel.
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Welcome to Go Insurance
Écrit par l'entreprise
- Award-Winning Travel Insurance
- Travel confidently with Go Insurance – where expertise, integrity, and award-winning service meet. Your journey begins with us.
21-Day Cooling Off Period
Make Sure It's Right For You
You have a 21-day cooling-off period for our Travel Insurance policies. This means that within the first two weeks of purchasing your policy, you have the freedom to review the terms and conditions.
Travel smart with Go Insurance.
Coordonnées de contact
4500, Brisbane, Australie
- 1300819888
- sales@goinsurance.com.au
- www.goinsurance.com.au
4,7
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The process of purchasing was made very…
The process of purchasing was made very easy by our travel agent, in saying that we have not yet travelled yet so I cannot rate anything else until we have completed our trip.
7 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
recommended by travel agent
26 mai 2026
Réponse de Go Insurance
Thanks Samuel, and thanks to your travel agent for the steer. We work hand in hand with agents right across Australia and NZ, so you're in good hands. Safe travels.
Excellent experience and service
18 mai 2026
Réponse de Go Insurance
Cheers David, that means a lot. Our Brisbane team takes real pride in the service side, so it's good to know it landed.
The ease of dealing with the staff
The ease of dealing with the staff when filling in medical information needed and the promptness of getting a quote this is not the first time using this company and won't be our last 😊😊
18 mai 2026
Réponse de Go Insurance
Welcome back, Lorraine. The medical questions can feel like the fiddly part, so we're glad the team kept it simple and got your quote across quickly. We'll be here for the next trip too. 😊
Easy to complete forms and quick!
18 mai 2026
Réponse de Go Insurance
Quick and easy is exactly what we aim for, so it's great to hear that's how it went, Marianne. Enjoy the trip.
Our travel agent was great
Our travel agent was great. She suggested we phone Go e our medical info. Alex was very helpful - and I was probably overzealous in explanations, which meant you charged us about $1,100 more, making for two, about $3,500 for a month and whilst I understand your concerns, it did leave me smarting.
The proof, of course, is if we actually need you when we travel - hopefully not as we are both healthy and active. Of course we cannot comment on that now.
25 mai 2026
Réponse de Go Insurance
Thanks David and Carolyn, and thanks for being so open with us. We'll pass your kind words on to Alex. We understand the premium left you smarting, and that's a fair thing to feel.
Travel insurance premiums reflect a few personal factors, and medical history is a significant one, because the cost of medical care overseas can be substantial.
The other side of that coin is that full, accurate disclosure is exactly what protects you if you ever do need to claim. If you'd like, call us on 1300 819 888 and we'll happily walk you through how your quote was put together.
And here's hoping you stay healthy and active and never need to test it.
Safe travels.
Liz E
Liz, was very helpful in explaining and providing the right coverage of insurance. She also gave helpful tips about my travel destination on what to expect and how to keep myself healthy while there. Her positive manner and humour make the experience. I will always go to her for all my traveling needs.
3 mai 2026
Réponse de Go Insurance
Liz will be glad to read this, Katherine. She's great at turning the insurance bit into a genuinely useful conversation, travel tips and all. We'll pass it on. Enjoy your trip.
We had to cancel a trip to Africa…
We had to cancel a trip to Africa shortly before departure due to illness. We submitted our claim on the Monday, and on the Tuesday, we were contacted by Sam at Go Insurance who stated our claim was approved and the money was in our account by the Friday. That is exceptional service!
Our travel agent recommended Go Insurance and we know why. We highly recommend this travel insurance company and their consultant, Sam.
20 avril 2026
Avis spontané
Réponse de Go Insurance
This is the review that matters most to us. Claims time is when travel insurance either proves itself or doesn't, so we're really glad Sam and the team had you sorted within the week. Sorry the trip couldn't go ahead, and here's to the next one running smoothly. We'll pass your thanks on to Sam.
Too much
Given, I had enquired & received a quote some months ago, I was pleasantly surprise to receive the current quote after updating my information. However, when I did the same for my husband the quote almost doubled. Why?
13 mai 2026
Réponse de Go Insurance
Thanks Cheryl. A near-doubling with no obvious reason is a fair thing to question, so here's the general picture.
Premiums are worked out for each traveller individually rather than per trip, and the two biggest drivers are age and medical history.
That means two people on the same trip can land on quite different premiums, sometimes by a wide margin. We can't go into personal details here, but if you call the team on 1300 819 888 they'll talk you through exactly what sits behind your husband's quote.
Happy to make sure it's all clear.
Safe travels.
It was easy and quick
9 mai 2026
Réponse de Go Insurance
Easy and quick is the goal, Anthony. Appreciate you taking the time to let us know. Safe travels.
Réponse de Go Insurance
Thanks Brian. Your agent knows our products well, and we don't take that trust lightly, from either of you. Enjoy the trip.
efficient and prompt
11 mai 2026
Réponse de Go Insurance
Appreciate that, Mark. Efficient and prompt is what we aim for every time.
Friendly people in the office very…
Friendly people in the office very helpful good position
11 mai 2026
Réponse de Go Insurance
Thanks Elizabeth. Friendly and helpful is exactly how the Brisbane team likes to do things. Lovely to hear.
Ease of operation.Previous use.
11 mai 2026
Réponse de Go Insurance
Welcome back, Donald. Glad we've made it easy enough to keep you coming back. We'll be here next trip too.
We had your insurance cover before
We had your insurance cover before. No problems at all. Thank you
30 avril 2026
Our Travel Agent recommended your…
Our Travel Agent recommended your product, and it was reasonably priced compared to other insurance companies
5 mai 2026
Réponse de Go Insurance
We're glad our product met your expectations and that our pricing was competitive. Thank you for your positive feedback!
The Go Insurance Team
Fantastic customer service
Fantastic customer service. Followed up with me, kept me informed and actioned query promptly
6 mai 2026
Avis spontané
Réponse de Go Insurance
We are delighted to hear you had such a positive experience with our customer service. We appreciate your kind words.
The Go Insurance Team
Consultant had a good knowledge of…
Consultant had a good knowledge of product and was extremely helpful. Good to deal with.
25 avril 2026
Réponse de Go Insurance
We're happy to hear that our team had good product knowledge and their assistance was helpful!
We appreciate you taking the time to share your positive experience.
The Go Insurance Team
Réponse de Go Insurance
Hi Christopher,
We are very pleased you found the process smooth. That is what we aim for.
Thank you for your feedback!
Safe travels.
Go Insurance
Wow- fast and totally reasonable claims process !!!
I was just 4–5 days away from flying to the Kokoda Track with my 14-year-old daughter when cellulitis—and then an adverse reaction to the antibiotic—forced a last-minute cancellation.
To be honest, I expected the claims process to be painful, complicated, and drawn out.
Instead, it was the complete opposite. The process was simple, stress-free, and finalised within a week.
While we were obviously disappointed to miss the trip, we’re already planning to walk Kokoda later this year—and we will absolutely be using Go Insurance again.
20 avril 2026
Avis spontané
Réponse de Go Insurance
Hi Rohan,
Thanks so much for sharing your experience. We’re really sorry to hear you had to cancel such a special trip, but glad the claims process was smooth and quick when you needed it most.
Kokoda will still be there, and we hope you and your daughter have an incredible journey later this year. We’ll be here when you’re ready.
– Go Insurance.
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