Gold Arts Sussex Avis 

322
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We found a watch that was exactly what we we're after as a significant birthday present, 60th! We live in the East Midlands so everything was done over the phone which is never convenient when its an... Voir plus

Noté 5 sur 5 étoiles

Olly was knowledgeable, friendly and approachable when we visited last week. Have previously done my research on an heirloom gold jewellery brooch/pin, and knew what to expect, I was pleased with his... Voir plus

Noté 5 sur 5 étoiles

Very happy with the service from Gold Arts. Not only during the purchase of two wedding rings in January but also 7months later, when the heat had made my finger too big. They resized and polished it... Voir plus

Noté 5 sur 5 étoiles

I was blown away with my experience with Emma and the team at the Brighton store. I got in touch with them for some advice on how to rework my engagement ring (which had a missing diamond). Th... Voir plus

À propos de l'entreprise

  1. Bijouterie
  2. Expert en bijoux
  3. Joaillier
  4. Fabricant de bijoux
  5. Service de réparation de montres
  6. Horlogerie

Écrit par l'entreprise

Gold Arts is family run professional jewellers based in Sussex, with stores in Brighton, Chichester and Eastbourne, each with an onsite goldsmith's workshop.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

322 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,9

Tous les avis

(322)

58 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Sold my watch to Gold Arts.

Sold a watch to Gold Arts this morning. Could not be happier with the service attention to detail and quality of support. Excellent price and quality people. Many thanks….

6 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Wonderful independent jewellers - a real find

I'd like to share my really positive experience with these jewellers in Eastbourne recently - the kind of customer experience that one rarely encounters these days ... Despite the fact that they specialise in high-end jewellery, one of their jewellers, Joanna Penfold, took time out of a busy morning to repair a very modest piece of jewellery for me at short notice, for a small fee and to a very high standard. Her and her colleague's friendly, helpful attitudes and professionality were a powerful reminder of how great it feels to deal with independent retailers, where community spirit and exemplary customer service can make such a huge difference to our experience as customers. To brides-to-be and anyone else who wants to buy jewellery from people that one can trust and who will treat you with respect, do go and see Gold Arts Sussex - highly recommended!

31 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Best price

Friendly staff. Really know their business well. Gave me the best price in The Lanes in Brighton for my antique and modern jewellery items that I wanted to sell. Highly recommend.

31 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Simply Brilliant Service…

I had a very precious and expensive necklace mended today and bought some new pieces from Emma. Fantastic service, beautiful jewellery and attentive staff. Highly recommend!

29 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Gold Arts are amazing

Gold Arts, Eastbourne are simply amazing. The team are warm and welcoming and all experts at what they do, it is such a positive experience to receive excellent customer service and to benefit from their years of experience in the trade. My last few visits were to arrange a bespoke item for my grandaughters wedding. Francis understood exactly what I was trying to achieve, he took time to turn my idea into reality, the finished item exceeded my expectations, this is due to Francis, who handled the entire process brilliantly, sincerely thank you. This wonderful little jewelry shop is amazing.

20 mai 2025
Avis spontané
Logo de Gold Arts Sussex

Réponse de Gold Arts Sussex

Dear Mrs Palmer,

Thank you so much for your time and kind words, it is always a pleasure to take care of your needs, and we look forward to seeing you again soon.

Gold Arts Eastbourne team

Noté 5 sur 5 étoiles

Amazing service

Amazing service! They very kindly tweaked a clasp of a bracelet for me for free. Really friendly and knowledgable staff fantastic experience thanks so much

1 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Perfect

Quick response, resized and posted the same day for next day delivery.

26 juin 2025
Noté 5 sur 5 étoiles

Great service

Tristan and Olly have been amazing, helping first with the settings on my rings, then a refurbish and repurposing of a ring for my husband. His late father's ring - which held great sentimental value. A fantastic result, with updates for all repairs from Tristan and Olly. Great service from a jewellery team we have used many times.

31 mai 2025
Avis spontané
Logo de Gold Arts Sussex

Réponse de Gold Arts Sussex

Thank you so much for your kind words! It was an absolute pleasure working with you on both your rings and your husband’s sentimental piece. We're honoured to have been entrusted with something so meaningful, and we're thrilled that you're happy with the results. Your continued support means the world to us – we look forward to welcoming you back any time!

Warm regards,
Gold Arts team

Noté 5 sur 5 étoiles

Friendly & honest staff

I popped in to get some jewellery repaired ( i've had repairs in the past that have always been great.) Sadly my bracelet could not be mended but the staff were very kind to me and gave me some alternative options and a very temporary fix. I appreciated their honesty.

7 juin 2025
Avis spontané
Logo de Gold Arts Sussex

Réponse de Gold Arts Sussex

Thank you for taking the time to leave this thoughtful review. We're sorry we couldn't fully repair your bracelet this time, but we're really glad we could offer some alternatives and a temporary solution. Your kind words mean a lot to us, and we truly appreciate your continued trust. Please don’t hesitate to pop in again if we can help in any way!

Warm regards,
Gold Arts team

Noté 3 sur 5 étoiles

Sent out to me quite quickly but not…

Sent out to me quite quickly but not notified it was on its way and no tracking available thus I was not at home when delivered so therefore had to sort another delivery which took a while.

27 mai 2025
Logo de Gold Arts Sussex

Réponse de Gold Arts Sussex

Thank you for your feedback. We're glad to hear your order was dispatched quickly, but we’re sorry to hear about the inconvenience caused by the lack of tracking and delivery notification.

Our goal is always to provide a smooth and transparent delivery experience, and we understand how frustrating it can be when communication falls short. We’re currently reviewing our shipping notification process to help prevent this from happening in the future.

Noté 5 sur 5 étoiles

An easy and pleasant experience

Olly and the team were a pleasure to deal with - no pressure, answered all my questions, sent pictures and video, and delivered just as promised.

2 mai 2025
Logo de Gold Arts Sussex

Réponse de Gold Arts Sussex

Thank you so much for your kind words! It was a real pleasure helping you, and we're so glad you felt comfortable and well-informed throughout the process. We’re thrilled that everything was delivered just as promised. If you ever need anything in the future, we’re always here to help!

Best wishes,
Olly & the Team

Noté 5 sur 5 étoiles

Fabulous Service

Can I just say what a fabulous, knowledgeable and courteous service I have recently received at Gold Arts in Brighton when looking to purchase a watch for my son’s 21st birthday. Olly and the team could not have been more helpful. Thank you!

26 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

ring resize

Went in today for a ring resize, Emma was absolutely Brilliant, she managed to squeeze me in for same day collection, Glenn did a outstanding job on the ring that had to go up 2 sizes.. even gave it a clean and polish. Would highly recommend them!

11 avril 2025
Avis spontané

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