Our experience was made great by the Tour Guide John, he was so knowledgeable and passionate about Ibrox and Rangers Football Club, he was so informative and had plenty of banter. The tour itself was... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
All aspects of the trip were first class. Staff attentive, food glorious carriage superb. The entertainment was timely and just enough. The timetable was kept but not rushed in any way. Very minor iss... Voir plus
I received a voucher for Theatre and Afternoon Tea for Two for my birthday and we booked to see Wicked along with the Wicked Themed Afternoon Tea! The process was very easy, we just let them know the... Voir plus
L'entreprise a répondu
Cosa vuoi quando regali qualcosa a qualcuno di importante? Sorpresa, felicità, emozioni... ottimo! Con l'esperienza che ho fatto grazie a loro ho provato tutto questo e molto altro! Assistenza impecca... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
With over 5,000 gift ideas, experiences and days out in the UK, Europe and beyond, Golden Moments is the best gift experience company.
Coordonnées de contact
London, Royaume-Uni
- info@goldenmoments.com
- www.goldenmoments.co.uk
4,8
Excellent
227 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
We received excellent service the item…
We received excellent service the item arrived quicker than expected very pleased and so much choice on the website
17 octobre 2019
Avis spontané
Réponse de Golden Moments UK
Thank you Sarah for your review. We are so pleased you are happy with the service!
Enjoy your order-cheers!
Amy
Customer Experience Executive
Excellent product and service
8 octobre 2019
Avis spontané
Réponse de Golden Moments UK
Hi John,
Thank you for your review.
Have a lovely day.
Customer Service Executive
Natalia
Excellent customer service from Amy
Excellent customer service from Amy, who has been very helpful throughout the booking process, nothing too much trouble.
16 septembre 2019
Avis spontané
Réponse de Golden Moments UK
Thank you Heidi for your lovely words! I am sure that it will be a perfect journey, for a perfect couple :)
Kind regards
Amy
Customer Experience Executive
Very very helpful
Very very helpful probably one of the best customer services I have experienced . Very prompt replies to emails and Amy very helpful in resolving my queries. A first class service will not hesitate to recommend or use again.
Thank you
12 septembre 2019
Avis spontané
Réponse de Golden Moments UK
Thank you Mrs. Brown for your kind words. I hope you both have a lovely day at the races :)
Amy
Customer Experience Executive
Great service!
Amy was very helpful & quick at dealing with my query. Goods received quickly. Great service all round
11 septembre 2019
Avis spontané
Réponse de Golden Moments UK
Thank you for your lovely words. We aim to please!
All the best
Amy
Customer Experience Executive
Very pleased good delivery time
10 septembre 2019
Avis spontané
Réponse de Golden Moments UK
Thank you for leaving us a review, we are glad that you are pleased with our service.
Kind regards
Golden Moments
helpful and and replied promptly
7 septembre 2019
Avis spontané
Réponse de Golden Moments UK
Hi Julian
Thank you for taking the time to leave me a review, I am happy you found me helpful :)
Natalia
Customer Experience Executive
excellent
Quick response and very knowledgeable staff, thanks for everything I know it will be a very nice day out in York.
4 septembre 2019
Avis spontané
Réponse de Golden Moments UK
Hello,
Thank you for your review. Hope that you have a lovely day out.
Kind regards,
Natalia
Customer Experience Executive
We had a fantastic day out at titanic…
We had a fantastic day out at titanic in Belfast, Natalia was very helpful when I was booking my day out with golden moments very helpful,polite and was very easy to access our vouchers, thank you so much 😊
4 septembre 2019
Avis spontané
Réponse de Golden Moments UK
Hello, Colleen.
Thank you very much for your review. Glad I could help :)
Kind regards,
Natalia
Customer Experience Executive
Great service
Great service my gin arrived very quickly. Only disappointment was the size of the bottle. 50cl not 75cl. Received a prompt reply from a query I had.
3 septembre 2019
Avis spontané
Réponse de Golden Moments UK
Thank you Elizabeth, for your kind words.
We hope you enjoy your Gin :)
Kind regards
Amy | Customer Experience Executive
Réponse de Golden Moments UK
Hi Claire, thank you for taking the time to leave a review.
We appreciate your words, and are glad you feel we have provided you with excellent service!
Kind regards
Amy | Customer Experience Executive
My Golden Moments was a Christmas gift
My Golden Moments was a Christmas gift, we headed to Dublin to Jameson distillery. Wasn't sure what to do with email confirmation, but walked in handed it over, got checked in off we went, no problem.
3 septembre 2019
Avis spontané
Réponse de Golden Moments UK
Its great that you enjoyed your gift, and we try to make the experience as easy as possible to attend! Thank you for your review.
Kind regards
Amy | Customer Experience Executive
Golden Moments - excellent service
It was very easy to deal with Golden Moments - they responded immediately and gave me the help I needed.
3 septembre 2019
Avis spontané
Réponse de Golden Moments UK
Thank you Tracey for your review. We try to be as responsive as possible!
Kind regards
Amy | Customer Experience Executive
Brilliant Service from Natalia
Natalia is wonderful. I had booked an afternoon tea in Chichester for Friday 6 September. I only booked for an ordinary afternoon tea and she has contacted the hotel and arranged for a sparkling tea as it is our Wedding Anniversary. Cannot wait. So efficient.
Thanks again. Natalia
Pearl x
2 septembre 2019
Avis spontané
Réponse de Golden Moments UK
Hello Pearl,
I am very glad that you are happy with your afternoon tea and that I could help to create your Wedding Anniversary even more special.
Wishing you all the best and a lovely time.
Thank you,
Natalia :)
Customer Experience Executive
My song for Jo
This was my first time in using Goldenmoments. The delightful Natalia answered my call and couldn't have been more helpful. I explained what I wanted to do and she was very helpful.
Natalia explained the procedure in a very easy and understanding way.
I also had the pleasure of speaking to Amy on my attempt to book the experience. Without Amy's help I would have had difficulty with the booking.
Natalia and Amy went out of their way to help me and our certainly a credit to your company.
Kind regards
Russell Taylor
28 août 2019
Avis spontané
Réponse de Golden Moments UK
Thank you Russell, for your kind words. We are both thrilled to have helped you complete your purchase of such a thoughtful gift.
We hope your wife loves it, as we are sure she will :)
Thank you again
Natalia & Amy
Customer Experience Executives
We had a great time water rafting in…
We had a great time water rafting in Bala, Amy was a great help in answering any queries we had. Thank you Amy! :)
28 août 2019
Avis spontané
Réponse de Golden Moments UK
Thank you Courtney, for your kind words, and I am glad I could be of assistance.
So pleased you enjoyed the Water Rafting, but I am still not brave enough to try!
Amy :)
Customer Experience Executive
Highest score for Natalia…
Natalia was extremely helpful although I contacted Golden Moments by mistake. After she realised I was mistaken she did her best to provide me with the right contacts.
Well done Natalia. Excellent job in a timely manner
21 août 2019
Avis spontané
Réponse de Golden Moments UK
I am happy that I could help!
Hope you have managed to sort it out. :)
Natalia
Customer Experience Executive
Fast to reply
Fast to reply, helpful and polite. Made it so easy to organise. Highly recommended.
21 août 2019
Avis spontané
Réponse de Golden Moments UK
Thank you for your review, glad I could help :)
Natalia
Customer Experience Executive
Excellent service and amazingly helpful
Excellent service and couldn't do enough to help me organise a trip for my mum and dad in England even though I was calling from Ireland.
20 août 2019
Avis spontané
Réponse de Golden Moments UK
Glad we could be of service Jason :)
Many Thanks for your review!
Zoe
Customer Experience Manager
5 stars for Amy
5 stars for Amy. 🙂
Extremely helpful in organising a vegan afternoon tea!
Very responsive and efficient.
Thank you.
11 août 2019
Avis spontané
Réponse de Golden Moments UK
Hi Rachael, thank you for your kind words! I do hope you both enjoy your Afternoon Tea. Please get in touch if I can help with anything in the future
ATB
Amy :) x
Customer Service Executive
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.