Golden Moments UK Avis 

A great company with a superb customer service team! After making a mistake with a Christmas present booking, Golden Moments were kind enough to allow me to cancel the booking. Both Amy and Natalia were really helpful in finding out my options, responding promptly to e-mails and getting my refund processed. I really appreciate your flexibility and understanding and will certainly book with you in future. Many thanks.

Christmas gift voucher for loved ones. I got in touch with golden moments and Natalia helped me out and sent me on more appropriate gift vouchers. Much better then the original and ready for presents for Christmas! Thank u Natalia! And happy Christmas :-)

My voucher was not emailed for some reason and this was disappointing because it was going to be a Christmas gift. I got in touch with golden moments and Natalia helped me again by making a voucher on fancy paper and sent it to my address which was received in plenty of time before Christmas! Golden moments will always be the first place I will check for a gift experience - first class!

Excellent customer service. Darren helped me book a Christmas lunch train journey for a 60th birthday gift. He contacted me and was very prompt and responsive when responding to questions by email and phone. The gift recipients were delighted! Thank you Darren.

Very pleased to get our query sorted out, the online chat help was so useful, thank you so so much for helping with getting my husband’s voucher activated

Natalia has been incredibly helpful with all of the queries we had and amendments we requested. Thanks again for all of your help!

I was lucky enough to win an Experience Day with Golden Moments. I was a bit silly and booked the wrong activity however Amy provided excellent customer service and helped me rebook. She assisted every step of the way, above and beyond. Web chat service was very effective too in sorting my mix up. Thank you Amy.

Very smooth transaction redeeming a voucher I won for two experiences! Natalia was extremely helpful and because of this pleasant experience I would definitely use Golden Moments again and will recommend to friends!

I won a voucher and wanted to use if for afternoon tea in Leeds. I used the online help service and Natalia was great in helping me book where I wanted to go

Darren was a star at sorting out our horse race hospitality day vouchers
Would recommend this place to anyone
Top job

Natalie was the lady who helped me choose an event and my nearest venue. It was easy to book and I am looking forward to it thank you for all your help x

Really chuffed and loved the presentation of the wine in the box. Enjoyed all 3 bottles. Thank you!!

Natalia was great so helpful it was unbelievable nothing was to much trouble from start to finish.She stayed with me all the way through my purchase,she is a credit to golden moments I wish everyone was like Natalia things would be so much easier.Thank you again.

I wish to extend a big thanks to Amy & the team at Golden Moments for the brilliant service that I received from them in the last couple of days.The ease of communicating with Amy & her promptness in dealing with my requests were really super. She always replied instantly to my queries & nothing was a problem to her. Also, the item which I received from Golden Moments - a Birthday Book - is beautiful. I highly recommend this company for quality of service & excellent customer care. Thank you Amy.

I bought a luxury train experience for my partner’s birthday and had several questions and queries, and Darren was more than accommodating in answering all of them. He even sent out a personalised voucher prior to the tickets arriving so I could present something to my partner for his birthday. He was very polite, courteous and helpful, and I would certainly use Golden Moments again.

Thanks again Darren!

Ordered a newspaper from day of birthday for my father for Christmas, which I’m convinced he will treasure. Natalia was great, incredibly helpful and polite. Can’t wait to receive my order!

Spoke to Amy at Golden Moments to ask advice re booking a London Bus Tour for my husband and daughter. Amy was so knowledgable and offered great advice and processed my order within 15 minutes, all the tickets for the trip arrived via email . First class service. Highly recommend

Afternoon Tea

We had a really lovely time. The afternoon tea at the British Museum was delicious and highly recommend it and we certainly highly recommend Golden Moments who booked everything on our behalf - Excellent service by yourselves and a special thank you to Natalia at Golden Moments

Regards

Our original choice was unavailble, however Amy from customer services stepped in and was an absolute star. She very quickly created an experience from scratch within the same budget and communicated regularly with us until all was resolved. An absolute pleasure!