goldsilver.com Avis 1 413

Easy, fast, and accurate. Great support staff to answer questions in a very timely fashion.

The service was outstanding and timely. Could not be happier! Thank you,
Marcus

I ordered a bit of silver. Probably the best price I was able to find, and shipping was fast and secure. This company was recommended by a friend and I see why.

Received physical gold by adult signature required shipment promptly.

Sammy helped me figure out the exact numbers of transferring funds in and out of Instavault. She was so kind as to do the math for me! It felt like she had all day to help me with my questions.

It's been two weeks since I sent the formal request to move my individual assets to my joint account. I keep following up, still not resolved. It should not take that long.

Good price,good service.

GoldSilver.com's Sammy always provides superb customer service........JMA

Seamless purchase process. Prompt delivery. Professional service. I wouldn't buy from anyone else.

I love what the company stands for and find Mike's videos extremely helpful. I purchased silver yet made a huge mistake by having them hold it. If you are buying gold or silver I am sure you would agree that privacy is a huge part of reasons for doing so. When I went to ship my silver they wanted me to email a copy of my license to "prove my identity." Now keep in mind the silver was going to my billing address that I used to purchase the silver in the first place. So they have my credit card which is my billing and they want my license? They stated in their own instructions they would only need my license IF I were sending to a different address...yet when I stated as such they still wanted me to email the license. Email not so secure and sure there are ways to make it secure there are no federal laws they could point to that made this a requirement, this was their own internal policy. This is where individual rights get run over by companies. Point is I shouldn't need to prove anything I already made the purchase! So they finally gave me an alternative after I started a dispute process with my credit card company...which of course failed because they could show I "received" my silver to their storage. What a joke, if I can't get my silver without bending to their rules, how is that receiving anything? That's holding my silver hostage with rules that I didn't have to follow at the time of purchase. Again nothing against what the company stands for however I stand behind my ability to keep my info private, if you didn't need the information for me to purchase then you certainly shouldn't need it to actually ship it. Very bad experience I could use stronger language but that's ineffective. Save yourself the headache and DO NOT EVER USE THEIR STORAGE. Thanks and good luck.

Although they are very kind to respond if they are actually trying to stay compliant then they would have people provide their ID as soon as they have purchased storage. They did not do so and their actual instructions stated that an ID was only necessary when shipping to another address. They stated they would be updating their instructions. Great however that still puts them out of compliance (according to their own language regarding storing precious metals) until the person actually goes to ship, not store, ship the product. Last if I am getting a refund and/or shipping to my billing address verified by the credit card company - if that was enough to purchase both the precious metals and storage then it should be enough for shipping. Making me go to a notary to prove my identity after making a purchase?!! Update how you purchase storage by having ID upfront otherwise it seems logically that you are out of compliance. I just want my purchase and making me go through hoops to get it or even get a refund is might equals right and if that's true than customer protection is a myth. I hope you see the logical fallacy and update when you ask for proof of ID as right now there is no logic to it and it's very, very frustrating.

Hi
I called today need some information on how the Instavault work. Sammy did a wonderful job of explaining the in's and out's of it and answered all my question very professional and with a great attitude.
Even when i ask, I'm sure silly question she just rolled me through the facts so i could have a much better understanding of how it all.
Thanks Sammy for your helpmuch appreciated
Taylor

G&S performed as promised.
Product meet all expetations.

As always great service. You had what I wanted. Delivered what was ordered safely and promptly. A+

After discovering GoldSilver from their YouTube channel, I was so happy to see they're the real deal and what a great group of people! Today I had to call their 888 number a few times and was so pleased with everyone I talked to. Not only did they help me but gave me information that helped me make a decision about my investment.

The best precious metals dealer, I have already sold and buy again without any problem from Ecuador.

Easily one of THE best companies fie education and to purchase from.

I purchased silver and mailed a check. I received emails and phone calls that my check had not been received. So, I after speaking with a representative I was emailed details I had to follow for a wire transfer notification to ensure the my purchase would be processed. So, off to the bank which included a $14.00 additional fee for that transfer. My actual check that was put on hold from the team was actually cashed the same day. Now, I am being told I have to go to the bank to get a copy of the cashed check from the exact same account the wire transfer transaction was initiated from. Makes me very nervous what type of company I am actually dealing with for future purchases. Please have some look into this and I should not have to go out of my way for a 3rd time to provide proof of a check that your team cashed. What quality assurance does this company have in place? How can this happen a wire transfer emergency and cashing a check that actually was put on hold for 5 days (which means it was in your teams system) and cashed the exact same day as wire transfer. I am very unsettled by this experience!

Great experience! Wish you could order less than $500 for home delivery

I highly recommend this company. Every time I go in my bank to send a wire payment, they warn me about fraudulent companies. I always tell them, "You don't understand, this is a very solid company. And they are a good company." I feel so happy and lucky that I found you. Thank you for helping me reach my goals to collect precious metals while the dollar becomes more unstable every day.

Very disappointed that they stopped working with GoldStar Trust with IRA contributions and sell backs. GoldSilver.com has been a long time trusted metals dealer and GoldStar has been a long time trusted custodian for IRAs.

GoldStar changed their policy recently stating that they now expected GoldSilver.com to send payment before they would release metals upon sell-back. GoldSilver.com said they have always send the funds once the metals were delivered to them. They said this is the way most metal dealers operate and that they were trying to work with GoldStar Trust, but have not gotten any flexibility from them.

Goldstar Trust says they have this policy to protect their clients. And GoldSilver.com says they would have to put up their own funds prior to receiving the metals back and feel they are risking their money if GoldStar Trust does not send the metals or if the customer changes their mind.

I had a merged phone call with both companies on the line. Neither company was willing to budge on their policies even with my permission to release in either direction. So as the customer to both companies that I had full trust in, they apparently don't trust each other enough to do a work through. So I feel both companies have failed me.