Good Energy Avis 

5 star review for Steve who helped resolve a 5 year outstanding issue with a disconnected meter. Have removed 1 star because the issue went on for so long but Steve resolved it in a matter of weeks when he took it over.

Can't fault Good Energy on our solar install. Ours was an in-roof system, which is more involved than a standard on-roof setup, and they handled it brilliantly. It took a few visits and they coordinated seamlessly with the roofing team throughout.

Special mention to Pete and Enock, who were fantastic from start to finish. On one visit I couldn't be there in person, and they were more than happy to talk everything through over the phone and keep me in the loop. They didn't just fit the panels and leave; they took the time to explain the system, offered genuinely useful advice, and made sensible recommendations tailored to our roof and our energy use rather than just pushing a one-size-fits-all package.

The finished job is spot on — tidy, well thought through, and clearly done by people who take pride in their work. Highly recommend them to anyone considering solar.

⭐⭐⭐⭐⭐

Excellent rates, british customer service staff in the UK, fast service. After the complete disaster & overcharging of British Gas (£3500 for 5 months service) I now pay £100 per month with this fabulous company.

You will SO happy with GOOD ENERGY!!!!

Have never come across such excellent customer support. Emails answered within an hour and every query explained clearly. If only all companies were like this.

Michaela had the time and patience to explain everything about meters and solar

Clear and helpful conversation. Problem -solving attitude. Thank you.

The Switch went smoothly. Customer Service was excellent; Craig kept me informed throughout. While switching will always, it seems, be a fraught experience Good Energy made this my least stressful switch yet.

Juliana responded to my request for a refund on our credit amount speedily and efficiently. Excellent service.

Recently set my FIT account up with Good Energy. I called up to enquire initially and the team were very helpful and all was set up with no issues and I received speedy email replies each time (thanks to Rachel C and Craig). As it had been a while since the previous account holder had verified the meter my account was put on hold and my image was not accepted on the app - I called up and spoke with Linda who emailed me whilst on the phone so I could supply the image. She quickly verified my meter and removed the hold on my account. Thanks so much to the three team members mentioned - your customer service has been great!

We had an issue with the verification of our FIT meter. We were helped by various members on the help line, and were then quoted the wrong meter number, which was very frustrating.
We were getting close to the payment date and rang again.
Craig luckily picked up the telephone, understood the issue and said that he would resolve it, and that he would ring us back. Past experience told us that this was unlikely, but he did ring back, kept us abreast of what he was doing, resolved the problem, and rang back again. We really appreciated how well he dealt with us. It was a joy to find customer services with him, so helpful. Please thank him very much.
John and Matilda Matthews, The old Bull Pens, Pinkney Park, Malmesbury, Wilts. SN16 0NX.
Meter no 2243310046

Had a good customer service experience with Good Energy today. My call was answered in a few rings by Alyssia (no waiting in queues, no 100 questions from bots to “direct my call”) who spoke perfectly English and was very easy to understand, very polite and helpful. My issue (FIT meter registration) was quickly resolved in a few simple steps with no fuss. All complete in a few minutes (not hours) with no being passed back and forth between different departments. The best customer service call I’ve had in more years than I care to remember.

Ross was great when surveying for our solar panel install and made things very easy to understand.

The entire team were fantastic throughout the install despite some intense temperatures which must have made work hard. We also had a slightly challenging cabling route but they handled it well (other suppliers had said no). Luke, Tyler, Cayden and Ashton were neat and tidy and incredibly polite and answered any questions we have. Also putting up with an over friendly pup. The panels and battery are great and we haven’t had any issues. Tyler even helped us with our EV charger and talking to POD point to get a software update pushed through. Great service and would highly recommend.

The heat had warped our bird mesh slightly and they sent someone out to fix very quickly. The team are always responsive. Thank you!

Quick and helpful response pretty much immediately

I contacted Good Energy on their contact email at the weekend and received a reply within minutes. It was clear, helpful and positive. We exchanged a couple of details and the task was done. Top-notch. Thanks!

Great advice and support throughout! Helped me negotiate communication and information requirements from a less than proactive battery installation company (I should have used Green Energy for it - would have been much more organised and straightforward!!). Thanks so much Linda and Erin!

I had support and advice on several occasions from Madiha. Very knowledgeable and helpful
Always got straight back to me and kept me informed.
Great Staff .

Prompt, courteous, efficient, brief. Thank you.

Juliana was very patient and very helpful. Thank you
Eva

Very easy to speak with Matt Ball.
He understood and was able to provide me easily with the relevant information.
At the end of the call I felt satisfied with what I had achieved and with the changes we were able to make together.

I joined good energy whilst looking for a supplier specialising in renewable electricity as we are unable to install solar panels presently. I was also seeking to lock in a fixed tariff before the energy cap rose in July 2026. Of all the energy suppliers Good Energy were noted as top for matching their customer's energy use renewable electricity. Their customer service and communication has been exemplary since joining; both fulfilling various administrative requests, and quickly resolving an issue with my old gas meter. Their app and website are also well thought out, readings easily available, and energy use insights/record of energy use over days/weeks (etc) helpful. Information in the energy bills is also laid out nicely so quick to read at a glance. It is also nice that both gas and electricity come under a single account, and single bill – a small detail that makes a big difference in administration (many other suppliers I've experienced don't make it that simple!). Did I also say that the fixed tariff was also on the better end of the value scale? The name Good Energy is well deserved!