Such a good company with great customer service. First started using them in Kent more than a decade ago and then back to them after a house move to Yorkshire. They have been helpful and efficient... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The team have always been helpful and engaging. Our BAM Connor M specifically, has helped resolve queries quickly and professionally and offers expert guidance on anything that is complicated or not B... Voir plus
L'entreprise a répondu
Spoke to a lady this morning by the name of Gifty, she managed to resolve an issue that’s been problematic for some time. Her professionalism single handedly restored my faith in good energy this morn... Voir plus
L'entreprise a répondu
I called telephone helpline with a query around moving house/transferring FIT payment. Call was answered immediately with no long wait, the person who took my call (Jemma S) was knowledgeable, helpful... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Coordonnées de contact
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, Royaume-Uni
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4,8
Excellent
15 k avis
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Rachel S.
Rachel S.. was absolutely fantastic she was very professional and helped me to get my meter from being on hold to being back on line once again. It’s been on hold since 2023 as I have been in and out of hospital after having cardiac surgery. She basically held my hand through everything I was expected to do.. absolutely outstanding and very polite. She is an absolute credit to Good Energy. Thank you
2 septembre 2026
Avis spontané
Réponse de Good Energy
We're so pleased to hear about the outstanding support you received. It's wonderful to know our team member provided such professional and polite assistance during a challenging time, helping to resolve your meter issue. Thank you for sharing your positive experience.
Very happy with the experience of…
Very happy with the experience of having solar panels fitted by GE - lovely guys who worked quickly and carefully on the roof and thanks to Tom and Karl for the electrics.
24 août 2026
Avis spontané
Réponse de Good Energy
We're so pleased to hear about your positive experience with the solar panel installation. It's wonderful to know our team worked quickly and carefully, and that you're happy with the results. Thank you for your kind words!
Linda was excellent in sorting out my…
Linda was excellent in sorting out my problem Being over 80 I need someone kind and patient. Linda was superb.
02/09/26
2 septembre 2026
Réponse de Good Energy
We're so pleased to hear that our team provided such a positive and helpful experience. It's wonderful to know that you received the kind and patient assistance you needed. We appreciate you taking the time to share your feedback.
Very prompt and helpful answer to my…
Very prompt and helpful answer to my query. I have been with Good Energy ever since they started and always been happy with them.
2 septembre 2026
Réponse de Good Energy
We appreciate you taking the time to leave us a review! We're happy to hear that you received a prompt and helpful answer to your query. We're also delighted to know you've been a satisfied customer since we started.
Signed up today to join and Jemma S…
Signed up today to join and Jemma S helped me through the process witch was easy
1 septembre 2026
Avis spontané
Réponse de Good Energy
We're delighted to hear that the sign-up process was easy and that you received excellent assistance. Thank you for sharing your positive experience!
I was dealing with a technical query…
I was dealing with a technical query about capping our gas supply and cancelling the standing charge after installing a heat pump. Rachel managed to find the answers to questions that she couldn't answer immediately and an engineer was promptly booked.
1 septembre 2026
Réponse de Good Energy
We're so glad to hear that we were able to assist you effectively with your technical query regarding your gas supply and heat pump installation. We appreciate you sharing your positive experience with us.
Had a query with a Fit Account which…
Had a query with a Fit Account which Jemma S sorted immediately. No fuss, great customer services Good Energy!
1 septembre 2026
Avis spontané
Réponse de Good Energy
We're so pleased to hear that our team was able to immediately sort out your query with no fuss. We appreciate you sharing your positive feedback!
The whole installation of solar panels
The whole installation of solar panels, batteries and other equipment took only one and a half days. By lunchtime on the second day we were on solar power.
All the personnel involved were very friendly and informative. They all worked together well, especially as we had other workers on site at the same time.
Everything had worked well since. I have no complaints about any aspect of the whole process from enquiry to installation.
29 août 2026
Avis spontané
Réponse de Good Energy
We are so pleased to hear about your positive experience with the solar panel installation. It's wonderful that our team was able to complete the work efficiently and that you've been enjoying solar power since. We appreciate your kind words about our friendly and informative staff.
LOOK NO FURTHER FOR ENERGY
I've been with Good Energy since 2005 and would not change anything. If you're looking for energy look no further. In fact, if everyone in the UK used them, WE'D SORT OUT OUR EMISSIONS TARGET!
28 août 2026
Réponse de Good Energy
We're so happy to hear about your long-standing positive experience with us since 2005! We truly appreciate your kind words and your belief in our mission to sort out emissions. Thank you for your fantastic feedback!
Updated solar system
I have recently updated my system and have batteries. Craig contacted me asking for a schematic diagram and confirmation form. He was polite and replied quickly. I thought I had already done this, but he contacted Ofgem on my behalf and all is well.
27 août 2026
Avis spontané
Réponse de Good Energy
We are so glad to hear about your positive experience with our team member. It's wonderful to know we could assist with your system update and battery confirmation, ensuring everything was resolved smoothly with Ofgem. Thank you for sharing your kind feedback.
An excellent experience …
Firstly my call was answered almost immediately and by a live Person! Greatly appreciated!
Secondly, that person was Matt Ball, who dealt with my query efficiently and with a very nice manner.
Altogether an excellent experience.
27 août 2026
Réponse de Good Energy
We're so pleased to hear that your call was answered quickly and that our team member provided efficient and polite assistance. It's wonderful to know you had such a positive experience. Thank you for sharing your feedback!
Ryan was super helpful
Ryan was super helpful, he was clear and concise.
He made the entire process really easy.
27 août 2026
Réponse de Good Energy
We're delighted to hear that our team member was clear, concise, and made the entire process easy for you. Thank you for sharing your positive experience!
Super smooth and efficient solar panels fitting
We just wanted to write to say a very big thank you to everyone for all the hard work in getting the solar panels fitted.
The process was super smooth from start to finish and the communication along the way was fantastic.
We are so happy with our solar panels (and the savings we are making!) and can’t thank you enough.
Particular thanks go to Lawrence and Dan who did the groundworks - they were super professional, friendly and efficient. A real pleasure to have at the house.
Thanks again, we won’t hesitate to recommend your services.
12 août 2026
Avis spontané
Réponse de Good Energy
We are so delighted to hear about your positive experience with the solar panel installation. It's wonderful to know that the process was smooth and that you're happy with the savings. We truly appreciate your kind words and recommendation!
SIMPLY THE BEST EVER
I have been with many energy suppliers of the past 60 years. I have never ever experience such a helpful spontaneous polite company in all my life. What a refreshing change. On the phone next to no waiting. Email response immediate. Absolutely fantastic. On the phone I delt with Claire D. Very professional and sorted me out in about 5 minutes and stayed on line to see me through.
27 août 2026
Réponse de Good Energy
We're so pleased to hear about your positive experience with us! It's wonderful to know that our team was helpful and efficient, and that you found our service refreshing. We truly appreciate your kind words.
We had an issue over the company SMS…
We had an issue over the company SMS who install smart meters. We put it into the hands of Good Energy (who have been our electricity and gas suppliers for very many years) and Donna fielded our complaint and dealt with it superbly.
26 août 2026
Réponse de Good Energy
We're so glad to hear that we could effectively resolve the issue you experienced with your smart meter installation. It's wonderful to know our team provided excellent support. Thank you for your kind words and continued loyalty.
Very nice to be able to interact with…
Very nice to be able to interact with someone in case of difficulty eg with acquiring a FIT
26 août 2026
Réponse de Good Energy
We're happy to hear that our interactive support was helpful when you needed assistance. We appreciate your positive feedback!
Excellent customer service
I contacted customer service - Linda was there to help very quick and efficient with my questions.
Sorted out quickly everything. All I can say I would recommend Good Energy.
Many thanks Olga
26 août 2026
Avis spontané
Réponse de Good Energy
We're so pleased to hear that our team member was quick and efficient in helping you with your questions. We appreciate your recommendation and are delighted that everything was sorted out quickly for you.
The Magic Key
The website had locked me out and Claire provided the magic key:-)
26 août 2026
Avis spontané
Réponse de Good Energy
We're so glad we could help you regain access. Thank you for your kind words!
Issue with reading the meter
Issue with reading the meter, a problem not of Good Energy’s making. Resolved through very helpful exchanges with Angelica. Typifies how helpful I have found this company.
25 août 2026
Avis spontané
Réponse de Good Energy
We're delighted to hear that you had such a positive experience with our team, especially with the assistance you received regarding your meter reading. It's wonderful to know that our support was helpful and resolved the issue for you.
Very quick and helpful response
Very quick and helpful response to my questions from Gift.
26 août 2026
Réponse de Good Energy
We're so pleased to hear that you received a quick and helpful response to your questions. Thank you for sharing your positive experience!
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