Such a good company with great customer service. First started using them in Kent more than a decade ago and then back to them after a house move to Yorkshire. They have been helpful and efficient... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Spoke to a lady this morning by the name of Gifty, she managed to resolve an issue that’s been problematic for some time. Her professionalism single handedly restored my faith in good energy this morn... Voir plus
L'entreprise a répondu
The team have always been helpful and engaging. Our BAM Connor M specifically, has helped resolve queries quickly and professionally and offers expert guidance on anything that is complicated or not B... Voir plus
L'entreprise a répondu
I called telephone helpline with a query around moving house/transferring FIT payment. Call was answered immediately with no long wait, the person who took my call (Jemma S) was knowledgeable, helpful... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Coordonnées de contact
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, Royaume-Uni
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4,8
Excellent
15 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fast response to weekend enquiry
I had an enquiry about increasing our FIT installation capacity and dropped an email at 1225 on a Sunday. Donna M replied within half an hour with all the info I needed. Pretty good energy in the customer relations department! Chris
27 septembre 2026
Avis spontané
Réponse de Good Energy
Hi Chris,
We're so happy to hear that our team provided such prompt and helpful assistance with your inquiry.
We strive to offer excellent support, and it's wonderful to know we met your expectations. Thank you for your kind words! I will pass on your feedback.
My best wishes,
Natalia
Easy ti contact, quick helpful response by a human
Easy to find options to contact the company. Sent an email early hours of Sunday morning had a fully comprehensive, and easy to understand reply before 9am from a real person ON A SUNDAY! Thank you Donna M for your help. This is the company to use for green, ethical, British energy and still cheaper than many.
27 septembre 2026
Réponse de Good Energy
Hi Kerri,
We are so pleased to hear about your positive experience with our team! It's wonderful that you found it easy to contact us and received a comprehensive reply so promptly, even on a Sunday. I'll share this with Donna M.
We appreciate your kind words about our green, ethical, and British energy.
My best wishes,
Natalia
Meter reading & verification
Problem with meter reading & verification but all resolved quickly & easily
26 septembre 2026
Avis spontané
Réponse de Good Energy
Hello,
We appreciate you sharing your experience and are pleased we could quickly resolve the meter reading and verification issue for you.
My best wishes,
Natalia
As a new customer
As a new customer, seeking a more ethical way forward, I was worried about the transition from my former supplier. However, Erin and all at Good Energy looked after me well, responded swiftly and courteously to my emails, and quickly reassured me following a slight concern that I had. All in all, an excellent way to treat a new customer. Thank you.
26 septembre 2026
Réponse de Good Energy
Dear Teistar,
We are so pleased to hear that your transition to us was smooth and reassuring.
It's wonderful to know our team provided prompt and courteous service, addressing your concerns effectively.
Thank you for your kind words. I will share this with Erin.
My best wishes,
Natalia
A courteous and helpful company to…
A courteous and helpful company to communicate with! Prompt and attentive with customer queries. Donna M has been perfect dealing with our enquiries. Would not hesitate to recommend this company..happy customer!!
26 septembre 2026
Avis spontané
Réponse de Good Energy
Dear Mrs Payne,
We're so pleased to hear about your positive experience with Donna.
It's wonderful to know that our team was prompt and attentive in dealing with your enquiries.
Thank you for your kind recommendation!
My best wishes,
Natalia
Réponse de Good Energy
Dear Hugh,
We are so pleased to hear that you found our service helpful and prompt. It's always a pleasure to know our team made your experience enjoyable.
Thank you for your kind words! I will pass this on to the Team.
My best wishes,
Natalia
Happy Customer
Been with Good Energy for several years, great company. Recently moved properties, and it was easy to set up a new account thanks to Josh.
25 septembre 2026
Réponse de Good Energy
Hi HP,
We're so pleased to hear that your experience with us has been great over the years.
It's wonderful to know that setting up your new account was easy and that our team provided excellent assistance during your move.
I will pass your kind feedback to Josh.
My best wishes,
Natalia
This company is amazing
This company is amazing. I moved from octopus energy. Good energy are extremely understanding of your circumstances unlike other companys who just continue to pressure you into paying when your struggling including British gas and OVO. I am relieved that I have finally found a decent energy supplier after an awful long time of looking. Very affordable too maybe the lowest of the bunch. Thankyou so much good energy. If anyone is on this page reading reviews because they are unsure whether to switch to good energy I highly recommend you do as I did not regret my switchover but what I did regret was switching to many other companys before I found good energy.
25 septembre 2026
Avis spontané
Réponse de Good Energy
Dear Stephanie,
We are incredibly grateful for your wonderful feedback and are so pleased to hear about your positive experience with us. It means a great deal to know that we have been able to provide you with the understanding and support you needed, especially after previous challenges with other suppliers.
We are committed to offering fair and affordable energy, and your recommendation truly validates our efforts.
Thank you for choosing us; we are delighted to have you as part of our community.
My best wishes,
Natalia
Very efficient and reliable service
Very efficient and reliable service. Communication good. Questions answered and issues dealt with efficiently and swiftly. All operatives have a pleasant and friendly manner. Today Rachel C was efficient, professional and very pleasant.
25 septembre 2026
Avis spontané
Réponse de Good Energy
Hi Jane,
We're so pleased to hear about your positive experience and that our service was efficient and reliable.
It's wonderful to know that our team is pleasant and friendly, and that your questions were answered swiftly.
I will pass your kind words to Rachel C, she will be delighted.
My best wishes,
Natalia
Quick answer to my question
The answer to my question was sent over quickly and efficiently.
1 septembre 2026
Avis spontané
Réponse de Good Energy
Hello,
We're delighted to hear that your question was answered quickly and efficiently. Thank you for sharing your positive experience with us!
My best wishes,
Team GE
Helpful with FIT payments
Sonu was particularly helpful in getting my FIT payments restored after a hiccup with my installation. Good Energy has always been a good intermediary for me.
25 septembre 2026
Avis spontané
Réponse de Good Energy
Hi Terry,
We're so pleased to hear that our team provided such helpful assistance in resolving the issue with your payments.
It's wonderful to know we could be a good intermediary for you.
I will share your feedback with Sonu.
My best wishes,
Natalia
I have solar panels on my roof but…
I have solar panels on my roof but recently enquired about upgrading. I made enquiries with Craig at good energy as to how this would affect my current tariff payments and I was given very clear information as to what I should do and how this would affect me.
25 septembre 2026
Avis spontané
Réponse de Good Energy
Hello,
We're so glad to hear that you received clear and helpful information regarding your solar panel upgrade and its impact on your tariff payments.
We appreciate you sharing your positive experience with us. I will pass this to Craig.
Speedy Service
In the world today, where customer service is really non-existent, I can honestly say these guys are super efficient and helpful. Spoke with Jemma S this morning. 10 minutes later my query was resolved. I'll also mention the call wait time was about 2 minutes . Really great service. Thank you! Paul
25 septembre 2026
Avis spontané
Réponse de Good Energy
Hi Paul,
We are absolutely delighted to hear about your positive experience!
It's wonderful to know that your query was resolved so efficiently and that you found our service to be helpful.
We truly appreciate you taking the time to share your feedback. I will pass this on to Jemma S.
My best wishes,
Natalia
Punctual and efficient
Engineer Maciej arrived ontime to carry out an inverter swap on behalf of SolarEdge and carried out the work quickly.
25 septembre 2026
Avis spontané
Réponse de Good Energy
Dear Brian,
We're so glad to hear our engineer provided prompt and efficient service for your inverter swap. Thank you for sharing your positive experience!
My best wishes,
Natalia
Jemma S…excellent service. 👍
I dealt with Jemma S…..couldn’t have been easier, polite, professional and resolved issue with no fuss.
Excellent service all round.
24 septembre 2026
Avis spontané
Réponse de Good Energy
Hi Joseph,
We're so pleased to hear that Jemma provided such a professional and polite experience, resolving your issue with ease. Thank you for your kind words!
Kind regards,
Donna
Everything went smoothly and the…
Everything went smoothly and the outcome was good
24 septembre 2026
Réponse de Good Energy
Hi Paddy,
We're happy to hear everything went smoothly and the outcome was good. We appreciate your positive feedback!
Kind regards,
Donna
I've been with G/E for the past year…
I've been with G/E for the past year with no issues at all. Their site with my electricity usage is very good and they communicate with ease with real British speaking people. However, it is new tariff time and G/E has gone expensive. Last year G/E was the company to go for. Now it is EDF AND THEY ARE FRENCH ! Why ? All my Facebook buddies are abandoning ship for the Frenchies !
24 septembre 2026
Avis spontané
Réponse de Good Energy
Hi Donald,
We appreciate your feedback and are glad you've had a positive experience with our service and communication over the past year. We understand your concerns regarding the new tariff and the change in pricing. We continuously review our offerings to remain competitive while ensuring we can maintain our service quality.
Kind regards,
Donna
Réponse de Good Energy
Hi James,
Thank you for your review, we are happy that you have received great service from us!
Kind regards,
Donna
Faultless Service
I called telephone helpline with a query around moving house/transferring FIT payment. Call was answered immediately with no long wait, the person who took my call (Jemma S) was knowledgeable, helpful and friendly. And she (as she said she would) sent me a follow-up email immediately with the form I needed. If only other utility companies and other household service providers were so good. A breath of fresh air.
23 septembre 2026
Avis spontané
Réponse de Good Energy
We're so pleased to hear about your positive experience with our telephone helpline. It's wonderful to know that our team was able to provide knowledgeable, helpful, and friendly service, and that the follow-up email was sent promptly. We strive to make these processes as smooth as possible.
Customer Service
Call Handler Robin provided excellent customer service (16th-09-2026). Polite, actively listened, Robin took time to give helpful explanations to my questions as well as useful guidance ( re Payment Holiday). Thank you.
16 septembre 2026
Avis spontané
Réponse de Good Energy
We are so pleased to hear about your positive experience and that the call handler provided excellent customer service. We will be sure to pass on your kind words; they will be delighted to hear your feedback. Thank you for taking the time to share your experience!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.