Such a good company with great customer service. First started using them in Kent more than a decade ago and then back to them after a house move to Yorkshire. They have been helpful and efficient... Voir plus
L'entreprise a répondu
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Spoke to a lady this morning by the name of Gifty, she managed to resolve an issue that’s been problematic for some time. Her professionalism single handedly restored my faith in good energy this morn... Voir plus
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The team have always been helpful and engaging. Our BAM Connor M specifically, has helped resolve queries quickly and professionally and offers expert guidance on anything that is complicated or not B... Voir plus
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I called telephone helpline with a query around moving house/transferring FIT payment. Call was answered immediately with no long wait, the person who took my call (Jemma S) was knowledgeable, helpful... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Coordonnées de contact
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, Royaume-Uni
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4,8
Excellent
15 k avis
Demande des avis aux clients
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Superb installation of Tesla Powerwalls
Superb installation of Tesla Powerwalls. Delivered on time and beautifully installed. Would thoroughly recommend
3 août 2026
Avis spontané
Réponse de Good Energy
We are so pleased to hear about your positive experience with the installation of your Tesla Powerwalls. It's wonderful to know that everything was delivered on time and installed beautifully. Thank you for your kind recommendation!
good feedback
After an opening email, I dealt with Josh, who responded to my queries in a very positive way and in a timely manner.
14 septembre 2026
Réponse de Good Energy
We're delighted to hear that your queries were responded to positively and in a timely manner. We appreciate you sharing your positive experience with us!
Excellent, helpful
The person I spoke to answered all my questions carefully and patiently, and clearly explained to me everything I needed to know. He provided much helpful information and advice.
14 septembre 2026
Réponse de Good Energy
We're so pleased to hear that our team carefully and patiently answered all your questions, providing helpful information and advice. Thank you for sharing your positive experience!
Excellent.
As always, prompt and efficient customer service from Good Energy! My queries regarding my meter reading and meter verification were dealt with immediately by Sonu. Thank you, Sonu. Oh, that all companies were this easy to deal with!
11 septembre 2026
Avis spontané
Réponse de Good Energy
We're so pleased to hear that you experienced prompt and efficient customer service. It's wonderful to know that your queries were dealt with immediately. Thank you for your kind words!
Réponse de Good Energy
We're so glad to hear that our service made your experience easy and positive. We appreciate your kind words.
Excellent customer service
We dealt with Rachel C to get our feed-in tariff switched over from the previous owner. Rachel's customer service was brilliant in aiding us with this process, especially given that it can be quite confusing for someone who has not owned solar panels before. She went above and beyond, and was brilliant in her communication.
11 septembre 2026
Avis spontané
Réponse de Good Energy
We're so glad to hear about your positive experience with the feed-in tariff switchover. It's wonderful to know our team provided such brilliant assistance, especially with a new and potentially confusing process. Thank you for sharing your kind words!
Josh was a life saver on this one
Josh was a life saver on this one,
All other company's was like "computer says no" but Josh understood the problem and when above and behold to resolve the switch over, he worked with all departments and kept us informed the whole way,
Great service,
Thank you for your help.
23 juillet 2026
Réponse de Good Energy
We're thrilled to hear about the exceptional service you received! It's wonderful to know that our team member went above and beyond to resolve your switch-over and kept you informed throughout the process. We truly appreciate your kind words.
Helpful and responsive
Donna was incredibly helpful and responsive at answer my questions about smart meters. She set me up with a new IHD within 2 emails and 20 minutes! Stellar customer service.
13 septembre 2026
Réponse de Good Energy
We're delighted to hear about your positive experience with our customer service. It's wonderful to know that your questions were answered quickly and that you were set up with a new IHD so efficiently.
Brilliant Customer Service.
Brilliant Customer Service.
They Got Me an old certiificate even theoug I haven't been a customer for 2 years. And forwarded it to me on a Saturday
12 septembre 2026
Avis spontané
Réponse de Good Energy
We're so glad we could assist you with your certificate, even after two years. We appreciate you sharing your positive experience with us!
very good service and very quick…
very good service and very quick responce from Gifty
12 septembre 2026
Avis spontané
Réponse de Good Energy
We're so pleased to hear that you received such good service and a quick response. Thank you for sharing your positive experience with us!
Jemma S responded speedily and…
Jemma S responded speedily and efficiently to my requests. Thank you.
11 septembre 2026
Avis spontané
Réponse de Good Energy
We're so pleased to hear about the speedy and efficient service you received. Thank you for taking the time to share your positive feedback; we truly appreciate it!
How lucky I was to speak to Darren M…
How lucky I was to speak to Darren M (clean energy specialist) Thank you Darren for helping me fill in the complete the change of ownership form.
I certainly felt a lot more confident at the end.
Frances Bassett
11 septembre 2026
Avis spontané
Réponse de Good Energy
We're so glad to hear that our clean energy specialist was able to assist you with the change of ownership form. It's wonderful to know that you felt more confident after the interaction. Thank you for sharing your positive experience!
Craig was very helpful and good communications…
Very helpful and good communications when I had to update the FIT register following a battery installation.
11 septembre 2026
Avis spontané
Réponse de Good Energy
We're so glad to hear that our team provided helpful and clear communication when you needed to update your FIT register. We appreciate you sharing your positive experience!
automatic response V human contact
Received automatic response to increase my payments, thankfully after liaising with a human, repayments stayed the same, for which I’m very grateful.
10 septembre 2026
Réponse de Good Energy
Hello Julie,
We appreciate you taking the time to share your experience!
We're glad to hear that your issue was resolved.
Please get in touch if you need anything else.
My best wishes,
Natalia
Jemma S read my email and acted on it
Jemma S read my email and acted on it, taking off the automatic price increase because I had plenty of credit. THank you Jemma.
10 septembre 2026
Avis spontané
Réponse de Good Energy
Dear Diane,
We're so pleased to hear that our team was able to assist you with your account and prevent the automatic price increase.
Thank you for sharing your positive experience! I will share this with Jemma.
My best wishes,
Natalia
Great supplier. Great staff.
Great customer service. I made an error changing tariffs and emailed to advise of my mistake. I actually got a call from Ryan confirming everything was resolved and he even confirmed this in an email. It was my mistake and he did everything to resolve it on my behalf. Such a pleasant change. Great supplier and great staff.
10 septembre 2026
Réponse de Good Energy
Dear Bernard,
We are so pleased to hear about your positive experience and that our team was able to resolve your tariff issue efficiently. It's wonderful to know that you found our service a pleasant change. Thank you for your kind words. I will share this with Ryan.
My best wishes,
Natalia
Just bought my property so had to…
Just bought my property so had to transfer ownership over well I was overwhelmed with it all but every email I sent was answered very quickly and was dealt with professionalism thank you to all the team
10 septembre 2026
Avis spontané
Réponse de Good Energy
Hi Sonia,
We are so pleased to hear that our team was able to assist you with your property transfer.
We understand that it can be an overwhelming process, and we're glad we could make it smoother for you. Thank you for your kind words!
My best wishes,
Natalia
Réponse de Good Energy
Dear Clare,
We're so happy to hear you had a great experience with our customer service! We truly appreciate your kind words. I will share this with Sonu.
My best wishes,
Natalia
Great service
I always have a great service from Good Energy. They are quick to respond, helpful and polite. My most recent interactions with Angelica have been excellent. She has been understanding, thorough, informative, polite and helpful.
Always great to deal with a human.
Thank you.
10 septembre 2026
Réponse de Good Energy
Hello,
We're so pleased to hear about your consistently positive experiences with us. It's wonderful to know that our team is quick to respond, helpful, and polite. We're especially glad that your recent interactions were excellent and that you appreciate dealing with a human.
I will pass your kind words to Angelica; she will be delighted.
My best wishes,
Natalia
Patronising customer support
Wanted to sign up with them because I've heard good things about their renewable energy mix, but couldn't get a quota because of a mess in the postcode search on their website. There was a button to contact support, but when I did customer support was unhelpful, patronising and frankly rude. I will not be switching to good energy any time soon
10 septembre 2026
Avis spontané
Réponse de Good Energy
Dear Michlina,
We genuinely appreciate you taking the time to share your experience with us.
We are truly sorry to learn about the difficulties you encountered with our website's postcode search and the subsequent interaction with our customer support team.
This is certainly not the impression we want to leave, especially when you were considering joining us for our renewable energy mix.
We are actively looking into these issues to ensure our website functions seamlessly and that our support team provides the helpful and respectful service we expect. Your feedback is invaluable as we work to improve our processes and customer experience.
Please get in touch with us so we can address and fix the issue you encountered. You can reach us by phone on 0345 034 2400, Monday to Friday, 9 am to 5 pm. Alternatively, if you prefer, you can get in touch via email at hello@goodenergy.co.uk and quote this review.
Looking forward to hearing from you.
My best wishes,
Natalia
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