Good Energy Avis 

Wanted to sign up with them because I've heard good things about their renewable energy mix, but couldn't get a quota because of a mess in the postcode search on their website. There was a button to contact support, but when I did customer support was unhelpful, patronising and frankly rude. I will not be switching to good energy any time soon

So very helpful customer service.
Ryan was patient in his explanations and efficient at finding excellent solutions. Thank you!

Very quick and effective response - thank you Rafi

Over the last few weeks I have been having trouble with meter verification, I decided to ring customer services and luckily I spoke to Linda. After explaining my problem Linda said she would mail me back, within an hour maybe less I received an email and everything is now sorted, thank you Linda.

Good Energy has, for over 30 years, been creating renewable energy and selling the ever-cheaper gas and electricity to people who give a damn for the future.
A pity that two things - OUTSIDE of G.E. have interfered -
1: The Conservative's policy that Renewables must donate money to subsidise the fossil fuel companies 'Transition to Green Energy' -
A lot of nonsense words that means Renewables are penalised for existing and Fossil Fuels (currently destroying our world) are given MORE money from Renewables customers ASIDE from the £17.5 billion every year in direct funding from the taxpayer.
New Labour has NOT reversed this policy... although Starmer promised he would.
This is why - instead of prices going down on Renewables (which get cheaper every year), they've gone UP ... with Oil prices.
2: The "AI" hype is desperate for people to use 'Smart Meters' (a system which is proven to give out false data which is not checked) rather than employing people to read them.
Of course, these machines don't 'stop climate change'.
They just tell you what your energy consumption is -
Which anyone with an ounce of common sense will already know (who DOESN'T know that electric fires burn electricity or that turning things off stop them using up money?).
The truly bad thing about this is that, if you're with Good Energy all the energy you use is Renewable - producing NO CO2 at ALL. To say 'cut down your energy useage' with Renewables is to give the impression it's what you use rather than how the energy is PRODUCED that matters.
If it were ALL Renewables, we'd HAVE no climate change and however much you use is a matter of how much money you're burning.
So: Why do Good Energy hound you to adopt a system which makes a person unemployed, might lie to you, treats you like an idiot and tells you that Renewables are not doing anything useful?
Because they're told to by the 'Smart Meters' industry ...
And that's ANOTHER story.
Stand up for the world we depend on -
Get renewable energy to stop the destruction of our climate systems and STOP the lies told by the Oil and Computer industries.
Complain to your MP about being stung to subsidise the Oil Industry and by the 'AI' scams making people unemployed rather than finding people BETTER work to do.
Good Energy can stop the Hard Sell on Meters if you ask often enough,.
To stop the Oil subsidy requires more campaigning.
Happy Zero-Carbon living.

The process went smoothly. I initially dent with Harriet who communicated clearly and promptly. On the day of installation Pete and Tom arrived and carried out the work, promptly, to a high standard and were very tidy. If it wasn't for my new installation, you'd never know they'd been here.

My request was respectfully recieved and dealt with.

The Good Energy team at Ringwood in the New Forest (formerly Empower Energy) is the "go-to" for solar installations in this area. I've been using them for well over 10 years and they've installed all my solar power and battery systems (2 solar arrays - one on each side of my roof - optimisers - and batteries). They always inspire confidence as they know exactly what they're doing and are extremely efficient - and their staff are helpful and knowledgeable - one couldn't ask for more. Keep up the good work, guys!

I have been with Good Energy for many years. I would not change. Queries are responded to quickly and resolved promptly. Staff are consistently helpful, clear and knowledgeable. I recently had a battery fitted by GE to go with our solar panels and the service has been excellent - giving me clear information, no pressure, polite and skilled work people on site and excellent follow up. As a result I have changed energy tariff, again with the same clear, prompt and straightforward service. Thank you Good Energy

While I was considering switching to Good Energy I became concerned that my EON Smart Meter might be rendered useless by the switchover. However when I raised my concerns I got a very quick response from McLean explaining in full detail what the position was. Very helpful.

Competitive rates, reviews of tariff.
Advised they were reducing my monthly tarrifs in line with my usage needs, I emailed to ask to keep the current debit ammount as winter is coming and my usage will go up.
Replied within 5 mins to confirm my wishes.

I have had an electricity account with Good Energy for about five years as wanted a high quality renewable energy supplier; I usually use the Good Energy app for convenience. However I have recently had solar panels and a battery installed in my home, so wanted to speak to a person for advice regarding the best type of tariff for me. This morning I spoke to the loveliest man called McClean (a friendly Aussie) who helped me work out the right tariff to switch to and talked me through the whole process. Massive thank you to Good Energy for making it an accessible and straight forward process - it was so much nicer dealing with a human than a robot, and a lovely Aussie one at that.

We have been Good Energy customers for several years now, but only recently decided to have solar panels and battery backup installed. Our local office is now in Ringwood and Harriet Manners was most helpful in designing the most appropriate layout for our property. The surveyor (Nathan) was also very knowledgeable and the installation team were excellent. They were all friendly and worked hard and efficiently. Teething problems with the set-up and reconnection to a new broadband router were also dealt with very well, with Ben Watts deserving particular thanks for help when the recommended procedures required adaptation. We would certainly recommend this company to others.

Excellent service, wasn't waiting long until I spoke to someone.
Was quick easy an decisive.
Would recommend.

Prompt and really helpful information from Steve. Very happy to be a Good Energy customer.

Normally good and do reply quickly. BUT I had a smart meter installed 10 July and they have just told me they still don't know when our solar panel contribution to the grid will be available "We are currently still waiting to receive the Meter Technical Details (MTDs) from SMS, the meter operator. Unfortunately, I do not have a specific date for when these will arrive, as it depends on the meter operator’s processing times." Surely should be more quicker?

customer service person harrison understood my problem and told me exactly what i needed to do, he was very helpful over the week. and he responded promptly to my questions

Brilliant company that replies to e mails on a Saturday. A real breath of fresh air compared to BG and Eon.