Trying to order 2x Compass e bikes on sale and website not accepting membership for discount. Spoke to Adam Lynch at Birkenhead store who not only ordered 2 bikes in for me to collect but also spoke... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX Birkenhead, GB
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Lisez les avis des autres
I rang ahead to prior to making a visit to store. Adam was both helpful and informative. He provided information about two differing BBQ's including a description and price when I asked.... Voir plus
L'entreprise a répondu
Adam was extremely knowledgable and helpful in helping me choose several products and explaining how I could order a couple of not in stock items via the website for click and collect. Thank you Adam!... Voir plus
L'entreprise a répondu
This is a great little shop with super helpful and professional staff. I just bought some walking shoes and Mimi (manager?) assisted me. I tried on a couple of pairs in different sizes and was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Birkenhead (Express)
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX, Birkenhead, Royaume-Uni
- 0151 559 3381
4,9
Excellent
1 k avis
Demande des avis aux clients
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Réponse de GO Outdoors - Birkenhead (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent advice and reserved an item…
Excellent advice and reserved an item over the phone from Mimi
6 septembre 2026
Avis spontané
Réponse de GO Outdoors - Birkenhead (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really helpful staff
Really helpful staff. Abbie kindly checked a very recent delivery to the shop and found the item I was looking for. I could not have asked for better service.
4 septembre 2026
Avis spontané
Réponse de GO Outdoors - Birkenhead (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Eddie sorted out everything with my go…
Eddie sorted out everything with my go outdoors card with the correct e-mails address brilliant
Thank you
1 septembre 2026
Avis spontané
Réponse de GO Outdoors - Birkenhead (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great value for money!
Great value for money, fantastic service! Eddie was charmingly helpful, giving very welcome advice without being pushy or intrusive.
1 septembre 2026
Avis spontané
Réponse de GO Outdoors - Birkenhead (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great Service in the Birkenhead store…
Great Service in the Birkenhead store by Abbie
1 septembre 2026
Avis spontané
Réponse de GO Outdoors - Birkenhead (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service!
Mimi was super helpful and was happy to exchange the items I had bought in another branch.
29 août 2026
Avis spontané
Réponse de GO Outdoors - Birkenhead (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great shop
Great shop, has most things you'll need, especially last minute stuff , and Mimi was very informative, patient and helpful, and so have the other assistants in there there when we've needed help & information, 10/10
29 août 2026
Avis spontané
Réponse de GO Outdoors - Birkenhead (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Adam was extremely knowledgable and…
Adam was extremely knowledgable and helpful in helping me choose several products and explaining how I could order a couple of not in stock items via the website for click and collect. Thank you Adam!
29 août 2026
Avis spontané
Réponse de GO Outdoors - Birkenhead (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent service
Excellent service. Adam was extremely knowledgeable and helpful
29 août 2026
Avis spontané
Réponse de GO Outdoors - Birkenhead (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Abbie and all the staff are very…
Abbie and all the staff are very helpful.
28 août 2026
Avis spontané
Réponse de GO Outdoors - Birkenhead (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Super easy
Super easy. I needed to fix a tent pole and Eddie was super helpful. And now I have a working tent 😁
Good value products too
23 août 2026
Avis spontané
Réponse de GO Outdoors - Birkenhead (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Always go for my ( nixwax) Tec wash and…
Always go for my ( nixwax) Tec wash and wash-in waterproofer , from GO-OUTDOORS , staff are always there to help you if needed.
27 août 2026
Avis spontané
Réponse de GO Outdoors - Birkenhead (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Trying to order 2x Compass e bikes on sale and website not accepting membership for discount. Spoke to Adam Lynch at Birkenhead store who not only ordered 2 bikes in for me to collect but also spoke to Chester branch on my behalf and has arranged for them to build bikes for me if I drop them off. Excellent customer service and have nothing but praise for him and all Birkenhead staff who are always very helpful.
26 août 2026
Avis spontané
Réponse de GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Was served by Adam
Was served by Adam, he was so helpful and kind. Explained the membership to me and answered all my questions. He was so lovely he deserves a pay rise!!
26 août 2026
Avis spontané
Réponse de GO Outdoors - Birkenhead (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Birkenhead (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Birkenhead (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Helpful Staff, quick service
Chris helped me quickly find a pair of wider fitting trainers which were a much better fit than those I tried in other shops.
22 août 2026
Avis spontané
Réponse de GO Outdoors - Birkenhead (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Excellent friendly and helpful service…
Excellent friendly and helpful service from both Eddie and Adam. Thanks.
22 août 2026
Avis spontané
Réponse de GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Helpful Staff
I rang ahead to prior to making a visit to store.
Adam was both helpful and informative. He provided information about two differing BBQ's including a description and price when I asked.
Within store Abbie asked my girlfriend and I did we require anything further assistance in selecting products. She was both friendly and welcoming.
We selected the BBQ we wanted to purchase and a camping lantern.
The store had a good range of quality products on sale, which where well priced.
A really positive experience along with great customer service from the team.
Thank you.
20 août 2026
Avis spontané
Réponse de GO Outdoors - Birkenhead (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
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