I visited this store on 17/10/2026 to buy my son a pair of walking boots. Once he selected the ones for him I asked Karen to help check if there was any backstock. Karen not only came out with... Voir plus
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Lisez les avis des autres
Excellent service by Ross finding another branch will have said waterproofs. Ali's first time on till & we are very happy customers. Keep up the good work guys⁸
L'entreprise a répondu
Fantastic Customer service from Cammy and Queen at the Coatbridge store. Extremely helpful, authentic and a nice friendly interaction. Was in to buy my son some camping and outdoor clothing for his Do... Voir plus
L'entreprise a répondu
My family and I had a great experience. We are novices when it comes to outdoor stuff but the staff were absolutely fantastic. Grace pointed out where to go to get different items, Cara helped us to g... Voir plus
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À propos de l'entreprise
- Magasin de matériel de camping
- aussi dans
- Centre de randonnée équestre
- Clud d'escalade
- Magasin d'articles de course à pied
- Magasin de vélos
- Magasin de vêtements de sport (activewear)
À propos de GO Outdoors - Coatbridge
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Locks Street, ML5 3RT, Coatbridge, Royaume-Uni
- 01236 803471
4,8
Excellent
4 k avis
Demande des avis aux clients
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Absolutely excellent service /customer …
Absolutely excellent service /customer care by Ross today - great help with everything we needed and so knowledgeable
Thank you Ross
Monica and Jim
21 août 2026
Avis spontané
Réponse de GO Outdoors - Coatbridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Went in not knowing what boots to buy…
Went in not knowing what boots to buy for dog walking & came out sorted & happy all thanks to Karen. Her help & knowledge was brilliant & she was so friendly & lovely too.
21 août 2026
Avis spontané
Réponse de GO Outdoors - Coatbridge
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service!
We went into the Coatbridge store this evening looking for new hiking boots for our teenage daughter. Staff member Karen was warm, friendly, knowledgeable and took the time to explain which boots would be most suitable for purpose and to ensure the boots were the correct fit. Excellent customer service!
20 août 2026
Avis spontané
Réponse de GO Outdoors - Coatbridge
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
No email to collect goods ordered online.
I never got an email to inform me that my shoes had arrived instore for collection. After a week I called the store to be told that they had arrived. Poor service, I think. This is not the first time that I have had a problem with the click+collect service.
13 août 2026
Réponse de GO Outdoors - Coatbridge
I am sorry to hear that you did not receive an email confirming that your Click & Collect order was ready for collection. I appreciate how frustrating this must have been, particularly as you had to contact the store yourself to check on the status of your order.
Having reviewed your feedback, it appears that the email communication did not successfully trigger when your order became available for collection. We sincerely apologise for the inconvenience this caused.
We recognise the importance of keeping customers informed throughout their order journey and are continuing to make improvements to our notification processes to help prevent similar issues from occurring in the future.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the disappointment caused.
Kind Regards
GO Outdoors Customer Care
Exceptional customer service
Exceptional customer service. Staff member Karen has been very helpful in my shopping experience. She gave me tips on how to make sure that I purchase the right walking shoes for me. Couldn’t recommend her and the store enough.
19 août 2026
Avis spontané
Réponse de GO Outdoors - Coatbridge
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Karen Supports us to find the shoe we needed
Karen helped my daughter and me when we were buying shoes. Her expert advice and the way she listened to our needs really helped us to find the right shoes.
17 août 2026
Avis spontané
Réponse de GO Outdoors - Coatbridge
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service by Karen.
Karen was extremely helpful and clearly knew all about walking boots. She gave very good knowledgeable advice and helped me find the right size and fit for my feet with no sense of pressure or rush to decide.
17 août 2026
Avis spontané
Réponse de GO Outdoors - Coatbridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent Customer Service
Ross was very helpful and provided us excellent customer service. He went above and beyond what I would expect. Very impressed with the customer care he provided.
17 août 2026
Avis spontané
Réponse de GO Outdoors - Coatbridge
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Bought a number of things for a hiking…
Bought a number of things for a hiking trip. Was assisted by Karen who was very helpful and gave us good advice for what to get
17 août 2026
Avis spontané
Réponse de GO Outdoors - Coatbridge
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great shop for Jackets and outdoor clothing
Great shop, well laid out, excellent value for money. Online customer service were really helpful when my membership card wasn't showing in my online account. In store staff helpful and friendly! Can't be beaten :-)
1 août 2026
Réponse de GO Outdoors - Coatbridge
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Very impressed by Faith
Very impressed by Faith, who listened to my (very specific) boot needs and made an excellent recommendation. Knowledgeable and interested in my needs, rather than just trying to sell me stuff.
15 août 2026
Avis spontané
Réponse de GO Outdoors - Coatbridge
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Karen was so friendly and helpful when…
Karen was so friendly and helpful when I was buying new hiking shoes!
14 août 2026
Avis spontané
Réponse de GO Outdoors - Coatbridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Bought a new pair of Merrell walking…
Bought a new pair of Merrell walking shoes today.
Assisted by shop assistant Georgia who explained the difference in a few different pairs and helped me decide using in store ramp which was good.
Thanks Georgia
16 août 2026
Avis spontané
Réponse de GO Outdoors - Coatbridge
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Coatbridge
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great Service
Karen was great. I was shopping for a waterproof pair of walking shoes. I tried on different pairs but was not happy with any of them. After explaining the issues I was having to Karen she returned with a pair of shoes that are fantastic. She really knows her stuff. Thank you.
13 août 2026
Avis spontané
Réponse de GO Outdoors - Coatbridge
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Friendly and professional
Friendly, professional assistance from Karen. Her advice and suggestions led me to the most comfortable but not most expensive pair of walking shoes.
13 août 2026
Avis spontané
Réponse de GO Outdoors - Coatbridge
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Went in to buy a new tent for camping…
Went in to buy a new tent for camping wanted something bigger than my others and didn’t know what route to go down to find the best one. Cammy helped us tons made sure that everything was perfect for what I wanted and i ended up getting the best tent for me. Big thanks to cammy.
31 juillet 2026
Avis spontané
Réponse de GO Outdoors - Coatbridge
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Karen helped me with picking hiking…
Karen helped me with picking hiking boots today. She was great at explaining what is the best way to check if boots are right for your feet. I also tested the inclines within the shop whilst wearing the boots. I was advised to wear the boots within my house to ensure they were fully suitable before wearing outside incase I needed to change them
10 août 2026
Avis spontané
Réponse de GO Outdoors - Coatbridge
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Karen was fantastic and helped me…
Karen was fantastic and helped me choose a comfy new pair of shoes! She gave good detailed explanation of what to look out for and perks of the different shoes. Great service and made my experience at go outdoors an extremely positive one.
10 août 2026
Avis spontané
Réponse de GO Outdoors - Coatbridge
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Karen was fantastic.
Karen was fantastic.
She helped us choose the right shoes and ensured we had all the right knowledge before making a decision.
10 août 2026
Avis spontané
Réponse de GO Outdoors - Coatbridge
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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