GO Outdoors - Coatbridge Avis 

I placed a click and collect order with the store and they had some system issues which cancelled my order but when phoning the store they advised they had part of the order put by and we could collect. The next day the store was showing an item from our order as available online so we contacted the store again before visiting another store instead. The store couldn't be more helpful and they went to look for the item. They advised that they couldn't locate the item again but the store manager Ross and Reece (who we had dealt with the day before with the issue) came back and advised that we could come and collect a higher spec of the item at the same price of the item we were looking for. They completely went over and above for us. Always so helpful in the store and nothing is ever too much for them

Was in Coatbridge shop today
and was assisted by Faith/ Kenzie. Customer service was excellent. Very happy with purchase as well

Very helpful staff, Ross in particular went out of his way to help us

Came in on Friday and Karen was incredibly helpful with helping me find the correct walking boots for me, she took her time to help me figure out what ones were best for me and gave incredible customer service!!

It was difficult to find someone to get help with the boots, but once I did, Cammy was excellent with his help and knowledge! Pity the size I needed wasn’t in stock. I’ll be back soon or order online.

Great help and advice on roof tents. No badgering, had space to look around and then ask for help. All staff were great. Ross and Reece were really helpful, we left with some purchases and have a greater understanding of what would suit us. Highly recommend

I received excellent customer service from Ross on my visit on 4th July. I had a return that I needed help with and Ross greeted us straight away and helped us get exactly what we needed. It also became apparent that my membership hadn't been set up correctly the first time so Ross got all my details sorted out. Super helpful and friendly, will definitely be returning.

Karen was very helpful and knowledgeable in getting the correct walking shoes for us

Senga & Emma were wonderful, thanks for helping me today ! Will definitely be back 😁

Chloe was very helpful. I found what I was looking for thanks to her

Nice workers, great stuff

Called in today at your branch in Coatbridge with a jacket I’d purchased last year. Having washed it as per instructions it turned out flat and ‘lifeless’ however I was dealt with by Kirsty who on hearing my complaint dealt with it in a sympathetic and although not having my receipt she replaced the jacket. Well impressed with her handling of the situation. Will continue to purchase from Go Outdoors always always find the staff attentive and professional👍

The staff could not have been more helpful finding the sizes we needed. Karen had actually finished her shift but still went to check the stock cupboard

Customer service was perfect. We all ways get our camping stuff from gooutdoors. Always value for money.

We had a very helpful customer service advisor McKenzie who showed us the items we were looking for and gave some very useful advice about the range of cool boxes

Great selection of walking footwear with prices to suit all pockets.
Karan in the department was extremely helpful with knowledge, advice and patience without any “ hard sell” thank you.
Delighted with my purchase and perfect fit although reassured of ability to return after trying out indoors at home if needed!

I had an issue with my Berghaus inflatable beam bladder rupture.
Ross dealt with the issue to resolve it in a professional and courteous manner.
Excellent service and after sales care.
Thank you 😊

Very good experience, staff are great

Shop assistant Karen helped us find the correct outdoor boots. She gave us plenty of advice and guidance on fit and how to make the fit most comfortable. We have since used the boots and the advice given made our hike more comfortable