Viv was wonderful as always serving me. Having owned my own independent outdoor shops in the past, i know the value of good, friendly, professional staff. See you all again soon.
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1CC Centraurus Retail Park, BS34 5TS Bristol, GB
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Lisez les avis des autres
Excellent service from Viv at Bristol Cribbs Causeway who went above and beyond to make sure I found exactly what I was after. Store has a good range of clothing and equipment to choose from. Always... Voir plus
L'entreprise a répondu
Popped into to Cribbs store today to pick up walking boots Greeted by lady on tills (Viv) in a happy friendly manner Guy helped us with sizing of boots Paid at tills by Viv who asked us if we... Voir plus
L'entreprise a répondu
Went in for an emergency pair of boots. Excellent customer care from Viv on the service desk who made me fully aware of returns policy, ensured I was getting best value through the Go Card and was gen... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- aussi dans
- Centre de randonnée équestre
- Clud d'escalade
- Magasin d'articles de course à pied
- Magasin de vélos
- Magasin de vêtements de sport (activewear)
À propos de GO Outdoors - Cribbs Causeway
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Unit 1CC Centraurus Retail Park, BS34 5TS, Bristol, Royaume-Uni
- 01174 506747
4,9
Excellent
4 k avis
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Brilliant customer service at the store
Viv at Cribss causeway Outdoor center, served us at the checkout today, and she was absolutely amazing. She was incredibly friendly, patient, and helpful.
1 août 2026
Avis spontané
Réponse de GO Outdoors - Cribbs Causeway
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Viv was very helpful
Viv was very helpful. Especially when looking for my membership number, which had expired in the end.
5 août 2026
Avis spontané
Réponse de GO Outdoors - Cribbs Causeway
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service
Viv at Cribbs Causeway store was extremely helpful & friendly.
6 août 2026
Avis spontané
Réponse de GO Outdoors - Cribbs Causeway
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent service by Viv
Excellent service by Viv. She made our purchase smooth. She is so kind which made our day!
6 août 2026
Avis spontané
Réponse de GO Outdoors - Cribbs Causeway
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Viv was fantastic 🙌
6 août 2026
Avis spontané
Réponse de GO Outdoors - Cribbs Causeway
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very helpful lady who issued the…
The lady who issued the invoice was very helpful and kind.
Thank you
6 août 2026
Avis spontané
Réponse de GO Outdoors - Cribbs Causeway
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Absolutely terrible online customer…
Absolutely terrible online customer journey!
I ordered a Haven Shelter and two camping chairs in the sale, order click and collect. I got numerous conflicting emails saying of of the two camping chairs is not available, but when I got to the store neither were available and the Haven Shelter was just the side door (not clear at all on the site). I then asked to get everything refunded and got my refund in 3 increments. The refund was also incorrect so had to go on two lengthy calls to finally sort. Customer service teams on the phones and in-store were fantastic, but completely let down by the shoddy online experience
29 juillet 2026
Réponse de GO Outdoors - Cribbs Causeway
Thank you for taking the time to leave a review.
We are sorry to hear about the issues you expeienced with your Click & Collect order and the confusion caused by the product information provided online. We understand how frustrating it must have been to receive conflicting stock availability updates, only to arrive in store and find the items unavailable and the product description not as clear as it should have been
We are also sorry that the refund process was not handled cirrectly the first time which resulted in further contact being made to have this resolved.
While we are pleased to hear that the customer service that was provided both instore and online was good, its disappointing to hear that the overall experience fell below expectations.
We do hope we’ll have the opportunity to restore your confidence in GO Outdoors and provide a much better experience in the future.
Kind regards
Go Outdoors Customer Care Team
Viv at the till was lovely and helped…
Viv at the till was lovely and helped us sort out our membership
6 août 2026
Avis spontané
Réponse de GO Outdoors - Cribbs Causeway
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Fantastic and friendly
Vivienne was fantastic and friendly- thank you for the wonderful customer service
5 août 2026
Avis spontané
Réponse de GO Outdoors - Cribbs Causeway
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great customer service by Viv
Great customer service by Viv. We called and requested a sleeping bag as we saw it online and we were able to reserve the last one, so we popped up after work to collect for my sons DoE! Viv was extremely helpful and polite
5 août 2026
Avis spontané
Réponse de GO Outdoors - Cribbs Causeway
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent service from Viv
Excellent service from Viv, let us know all the discounts we were eligible for and helped us renew our membership
5 août 2026
Avis spontané
Réponse de GO Outdoors - Cribbs Causeway
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Customer service
Viv on the till was exceptionally helpful. Best service and above and beyond service I have had for ages
8 juillet 2026
Avis spontané
Réponse de GO Outdoors - Cribbs Causeway
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent experience.
Very good price for the camping table and excellent customer service from Viv at the checkout.
4 août 2026
Avis spontané
Réponse de GO Outdoors - Cribbs Causeway
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Cribbs Causeway
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Refund issue without quibbling
Refund issue without quibbling. Served by Viv who was super helpful, nice and actually seemed genuinely interested in her customers.
4 août 2026
Avis spontané
Réponse de GO Outdoors - Cribbs Causeway
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Amazing service from Viv on tills…
Amazing service from Viv on tills today. Very helpful, a credit to the store team!
4 août 2026
Avis spontané
Réponse de GO Outdoors - Cribbs Causeway
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Lots of discounts on offer
Lots of discounts on offer when we visited the store. Viv who served us was extremely helpful and cheerful
4 août 2026
Avis spontané
Réponse de GO Outdoors - Cribbs Causeway
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
viv- excellent helpful service
viv- excellent helpful service, on a busy day. Only a shame she was doing such a great job on her own! Should have been more staff. Well done Viv
30 juillet 2026
Avis spontané
Réponse de GO Outdoors - Cribbs Causeway
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Really friendly staff overall and a…
Really friendly staff overall and a well presented store. Viv was really helpful and pointed us to additional savings - thank you Viv!
30 juillet 2026
Avis spontané
Réponse de GO Outdoors - Cribbs Causeway
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Viv was very helpful today
Viv was very helpful today. I had my young children with to me and they were taking it in turns passing things to her at the till. Highly recommend.
30 juillet 2026
Avis spontané
Réponse de GO Outdoors - Cribbs Causeway
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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