Ellie was extremely helpful as well as being friendly. I didn't need any real help finding what I wanted but Ellie gave useful advice when the payment machines played up. Very happy with the gloves I... Voir plus
L'entreprise a répondu
South Street 3, DT1 1BL Dorchester, England, GB
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Ellie was extremely helpful as well as being friendly. I didn't need any real help finding what I wanted but Ellie gave useful advice when the payment machines played up. Very happy with the gloves I... Voir plus
L'entreprise a répondu
The person serving us was incredibly helpful and patient - I'm vegan and so trying to determine which boots were suitable was a challenge - unfortunately it wasn't obvious from the signs! In spite of... Voir plus
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Heidi was superb. She should be promoted and given a pay rise. She knew precisely what I needed and where to find it. Dealing with Heidi was like watching an expert guide you effortlessly through a wo... Voir plus
L'entreprise a répondu
Faced with an array of water bottles Amy and Tom were extremely helpful in helping me select one. I wish to add that I am 82 years old and they didn’t treat me as a fool. Most unusual and appreciated... Voir plus
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South Street 3, DT1 1BL, Dorchester, England, Royaume-Uni
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Store was well laid out easy to find goods Great value for money and helpful staff
Amli-le served us checked stock for sizes was thorough and great service provided thank you

Réponse de GO Outdoors - Dorchester (Express)
Excellent advice from an experienced hiker, thanks to Ezra and the Dorchester team. Very happy with my new merrell speed strike 2 hiking boots.

Réponse de GO Outdoors - Dorchester (Express)
Really helpful staff. Ellie who served us sorted everything out including membership of Go Outdoors. Great service. Will definitely go back.

Réponse de GO Outdoors - Dorchester (Express)
Great shop, extremely helpful staff.
They hold good stock levels of essential kit.

Réponse de GO Outdoors - Dorchester (Express)
As unusual exceptional service and great value.
Heidi is awealsome 😀

Réponse de GO Outdoors - Dorchester (Express)
Heidi, was lovely running up and down the stairs for us! Sorted all the relevant discounts too! :)

Réponse de GO Outdoors - Dorchester (Express)
Gosh, everyone in Dorchester has been so friendly and helpful, but the staff at go outdoors top the lot. Special thanks to Amu -Le who went above and beyond. Much appreciated thank you

Réponse de GO Outdoors - Dorchester (Express)
Went into the store to look for a pair of walking shoes.
Received good advice and bought the perfect pair for a reasonable price.

Réponse de GO Outdoors - Dorchester (Express)
Heidi knew exactly what I needed to help me clean my winter waterproofs. She was very helpful and friendly. Thank you 😊

Réponse de GO Outdoors - Dorchester (Express)
First class helpful service. Got exactly what I needed.

Réponse de GO Outdoors - Dorchester (Express)
Knowledgeable and helpful staff, who were able to sort an issue with my membership card. Great walking shoes at an enticing price.

Réponse de GO Outdoors - Dorchester (Express)
Heidi asked what help we needed, I wanted boots for fishing beach not expensive walking that I have already. Heidi advice and knowledge when nothing quite fitted (I needed narrow fitting) sorted with lovely pair so comfortable.
Thankyou Heidi we will be back 😊

Réponse de GO Outdoors - Dorchester (Express)
Duncan was very helpful and found exactly what I needed

Réponse de GO Outdoors - Dorchester (Express)
Heidi although busy was very helpful, thank you, feeling pleased with my purchase

Réponse de GO Outdoors - Dorchester (Express)
I popped in to ask about advice on emergency camping stoves, lights and torches. Duncan was fabulous - he listened to my situation, advised on various products with excellent knowledge, yet did not come across as ‘pushy’.
I came away very satisfied and with exactly what I needed at a very reasonable price. Thank you

Réponse de GO Outdoors - Dorchester (Express)
I wanted to purchase a pair of fleece gloves at the Dorchester store on Dec 29th .I chose a pair of Peter Storm gloves in Navy which had a price of 6.97.once at the till I was advised that the price was in fact 10 pounds unless I purchased a members card for and addl 5 pounds? I queried the illustrated price with the assistant and she advised the higher non member price was shown on the pricing label -however on inspection the low price was in bold numbers but if the price of 10 pounds was on the price display I could not see it-the glove were hung at floor level so unless in kneel on the floor i was never going to see it. Also I did not see any mention of the members card which has to be purchased on the display. I wanted the gloves so paid 10 pounds -however I do feel there has to be more clarity in the pricing displayed on your price tags as you surely do have a duty of clarity to inform customers of the varying pricing structures and the higher non member price must be the main price shown? Any notice of having to purchase a product at the price shown would incur an addl 5 pounds charge for a membership card was not clearly displayed.
It is misleading and surely not a transparent trading standard to adopt? I would be interested in your response as the assistant advised that the pricing displays were the responsibility of the head office?
Thank you

Réponse de GO Outdoors - Dorchester (Express)
Ellie at the Dorchester location was very helpful and friendly.

Réponse de GO Outdoors - Dorchester (Express)
The person serving us was incredibly helpful and patient - I'm vegan and so trying to determine which boots were suitable was a challenge - unfortunately it wasn't obvious from the signs! In spite of this the person was willing to check in their system to try and find some. I'd give a 5 for the custom service - only reason this is a 4 is ideally we should have been able to figure it out ourselves without help!

Réponse de GO Outdoors - Dorchester (Express)
The staff were so helpful it was a treat to deal with such friendly people

Réponse de GO Outdoors - Dorchester (Express)
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