GO Outdoors - Erdington Avis 

The staff were really helpful on giving advice and we asked a few of them and they were all excellent. This is why we wanted to go to a real shop rather than buying online. Will definitely be going back.

Excellent helpful and polite in every aspect Emma certainly knows her to treat her customers would highly recommend her for any advice

Shauni + Sophie were very polite and helped me purchase the right climbing Harness that i needed. Loverly staff, i will definitely visit again 😁

Great customer service. Was unsure if a product was right for me. Emma gave me a full demonstration and went above and beyond

Very helpful and knowledgeable staff.
A fantastic range of stock.
The member of staff that was brilliant was a gentleman called Fox short for Foxlivili I think, who helped us and got us a trolley and advised. We also had a very nice girl on till called Millie. Both were a credit to the company.

What lovely service today from two staff members Sophie and Emma.
Going to my first festival Emma advised on a tent that was suited to my budget and took it to the tills while I looked for my other items, Sophie on the Till was very friendly and helpful.
Will definitely return to this store.

I went shopping last minute for a driveway awning kit, air bed and lights as well as other camping equipment. The staff were extremely helpful and made sure I had the correct driveway kit for my awning. I was pleased with all of my purchases and the customer service.

I love my chair! We got some great camping bits, Friday 5th June, the staff were really really helpful! Thank you!

The staff were very helpful and had good knowledge thank you Liam and olliver

Visited the GO Outdoors in Erdington today and all the staff were very helpful and knowledgeable. Special mention to Liam, he was more than happy to help with all of our queries and helped with our choices on various different camping equipment.

Thank you Sophie for being very helpful and providing the best customer service and making shopping for our purchases a pleasure.
Well done Sophie, keep up the good work 👏 🙌 👍

Lots of great help from Emma, she gave helpful suggestions on what items to get, including high quality backpacks and how to maximise space and minimise weight by selecting the right items to go with it.

Great place to go. Dangerous for me as there’s always so many deals to be had, got to be my favourite shop

I visited Go Outdoors on Sunday to purchase items for my daughters Duke of Edinburgh expedition. I'd been to a few different stores and looked at items on online so by the time I got to Go Outdoors I was completely overwhelmed. A member of staff- Fox Civiu Terimte noticed us straight away and came over to help. My goodness I have never experienced customer service like it. He was amazing! So knowledgeable about every item, gave recommendations without being pushy, gave us tips on how to save money within the store and generally just lifted our spirits! Nothing was too much trouble and the rucksack fitting was invaluable. He was such a blessing, we couldn't thank him enough. We got everything we needed and feel prepared for the expedition next week.

I don't normally leave reviews, but after the service I received from Fox Livili Terimte, I felt I had to make an exception.

At 46 years old, I can honestly say that Fox is the most helpful shop assistant I have ever come across. From the moment I spoke with him, he was incredibly friendly, professional, and genuinely interested in helping me find the right product rather than simply making a sale.

His product knowledge was outstanding. He knew every detail about the item I was purchasing and took the time to answer all of my questions thoroughly, ensuring I was completely confident in my decision. Nothing was too much trouble, and his customer service was second to none.

In a world where great customer service seems increasingly rare, Fox is a real credit to the company. If every employee provided the same level of service, customer satisfaction would be through the roof.

A genuine 5-star experience from start to finish. Thank you, Fox, for your help. It was very much appreciated.

this kind of service should be recognised by Go Outdoors as he is an absolute asset to them.

Fox,Brad and Liam provided a great customer service today. I came in looking to buy a roof tent and all 3 helped. Brad and Liam also helped put it in the back of my van and were very helpful. Thanks!

Very good service from Liam who helped us with our decision on buying a tent. And also carried it to till Very polite young man. also Katie who was helpful at the till

Bought a tent and accessories from this go outdoors. Great deal will defo use there services again. Staff were all brilliant but especially Liam. Very knowledgeable on camping and gave some great advice and help. Wouldn’t recommend these guys enough.

I'd purchased some Merrell walking shoes and after a few months wear the inner heel had worn away, which was disappointing. I showed Emma the original receipt and she was excellent in listening to my complaint and sorting it out with a replacement pair. She was very professional, efficient and friendly. Her colleague Brad brought out the replacement pair for me to try on.
It felt really good to be treated so well and I would definitely return to this shop for future purchases.
Huge thanks to both Emma and Brad.