No email received confirming delivered for click and collect. Went to shop to check and collected one of two items when other had also apparently been delivered! System improvement badly needed.
L'entreprise a répondu
Établissement
Changer d'établissementUNIT 3, BLACKHORSE WAY, RH12 1NN Horsham, GB
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Lisez les avis des autres
Went looking for walking boots - replacing a 25+ year old pair of Brashers. Found a big range in the Horsham store, but what made all the difference was having the expert advice of Aaron who knew al... Voir plus
L'entreprise a répondu
An excellent experience ordering online and collecting in store. Also a very good loyalty scheme which pays for itself on the first order.
L'entreprise a répondu
James was very helpful and patient, while I tried on a number of walking shoes, including getting me a second pair of the same shoes as one of the first pair didn’t feel quite right. He not only liste... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Horsham (Express)
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
UNIT 3, BLACKHORSE WAY, RH12 1NN, Horsham, Royaume-Uni
4,6
Excellent
332 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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The staff were very helpful in the…
The staff were very helpful in the advice they gave me on buying my first pair of walking boots.
4 janvier 2025
A very good range and helpful staff…
A very good range and helpful staff made a pleasant experience. It is a little confusing on prices of you're not aware of the club pricing as the non club price is not clearly displayed.
2 janvier 2025
Visited the shop twice
Visited the shop twice. Very helpful staff in Horsham.First time to buy boots & second time to buy gloves. The salesperson advised me to purchase a Go card as it worked out the same price anyway, so win win with the card !
1 janvier 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Walking Boots purchase
Purchased 2 pairs of walking boots for me & my wife. Served by Matt (2264) who was very knowledgeable & helpful. Tried on quite a few pairs! Thank you for your assistance.
29 décembre 2024
Avis spontané
Réponse de GO Outdoors - Horsham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great range of outdoor clothing and…
Great range of outdoor clothing and equipment at great prices especially for club members.
30 décembre 2024
Réponse de GO Outdoors - Horsham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent Customer Service
Excellent Customer Service. Staff knowledgeable and friendly. Also helpful.
7 décembre 2024
Réponse de GO Outdoors - Horsham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Horsham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Two incredible bargains
Two incredible bargains. A down gilet, I don't think you can beat down for warmth at very low weight. Secondly I was fortunate having small feet to pick up a pair of fabric walking boots at an amazing price. Very comfortable, waterproof, Vibram soles, yet lightweight.
19 décembre 2024
Réponse de GO Outdoors - Horsham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Only 2 of 3 items arrived
12 décembre 2024
Réponse de GO Outdoors - Horsham (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Horsham (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Horsham (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great stock of items and very helpful &…
Great stock of items and very helpful & knowledgeable staff to help Due to this I was able to purchase what I wanted Thanks to everyone @ Go Outdoors. Merry Xmas and have a Happy New Year.
30 novembre 2024
Réponse de GO Outdoors - Horsham (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great prices for members & always good…
Great prices for members & always good quality
4 décembre 2024
Réponse de GO Outdoors - Horsham (Express)
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
The Horsham branch had the best choice…
The Horsham branch had the best choice of sleeping bags in town and most were open to see.
3 décembre 2024
Réponse de GO Outdoors - Horsham (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Horsham (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Horsham (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service from the staff
As someone older embarking upon travelling around Thailand, I needed the perfect backpack for my adventure. Sarah of Go Outdoors in Horsham knew the stock and was able to guide me in choosing the perfect item.
The service in this store is excellent and they carry good quality stock at affordable prices.
I now look forward to my travels as I have the right equipment.
Many thanks, Sarah.
28 novembre 2024
Avis spontané
Réponse de GO Outdoors - Horsham (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Neil was extremely helpful
Neil was extremely helpful and took me to exactly what i was looking for, saved me a packet of money too.
Got the product home and its excellent - Thanks Neil, I will be buying more online.
3 décembre 2024
Avis spontané
Réponse de GO Outdoors - Horsham (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent service
Excellent service , good advice and the team helped me find what I needed. Overall excellent experience at the GoOutdoors Horsham
Definitely recommend it
1 décembre 2024
Avis spontané
Réponse de GO Outdoors - Horsham (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Good selection for shopping
I found I was able to find & try on the coat I wanted without any problems followed by good service at payment.
I don,t like being greeted by someone as soon as I walk in the door as I feel that if I needed help I would ask.
21 novembre 2024
Réponse de GO Outdoors - Horsham (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
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