I visited Go Outdoors to replace my worn out walking boots. I was assisted by Denise who was extremely helpful and made sure the boots I selected were a perfect fit. Matt on checkout ensured the whol... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
went into GoOutdoors in Ipswich to get some trainers and achieved! totally excellent service by Celeste in Footwear and Nicole on the tills! thank you so much for such an enjoyable shop! ☺️😊
L'entreprise a répondu
Dani was incredibly patient with me. I was looking to replace a specific kind of pair of trainers which Dani immediately identifies as trail running shoes and helped me to work out the best fit and st... Voir plus
L'entreprise a répondu
Great advice and service from Denise and Jackie at the Ipswich store. Denise was very knowledgeable about the walking boots suitable for me. Jackie was helpful and suggested I join the membership club... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- aussi dans
- Centre de randonnée équestre
- Clud d'escalade
- Magasin d'articles de course à pied
- Magasin de vélos
- Magasin de vêtements de sport (activewear)
À propos de GO Outdoors - Ipswich
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Anglian Retail Park, IP1 5QP, Ipswich, Royaume-Uni
- 01473 794506
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Employee perks? Who knows
Bought an item that was in stock. Then got refunded. No explanation nothing. Poor customer service
3 juillet 2026
Réponse de GO Outdoors - Ipswich
While we do always strive for our website to correctly reflect our current levels of stock, occasionally errors occur and we are sorry that your recent click and collect order was affected.
From checking that order we can see that a full refund was issued and this should now be visible in your account.
Thank you for taking the time to leave your review. We hope that we can be of assistance in the future.
Kind regards,
GO Outdoors Customer Care Team
Awful
half of order refunded as not available, went to collect the remaining part of order from my local branch as instructed via email, staff said they have no record of order and and I have to contact online customer service to resolve.
unfair to blame any individual at the branch, more the click and collect system.
Awful.
8 juillet 2026
Réponse de GO Outdoors - Ipswich
Our customers’ suggestions and experiences play a vital role in improving the shopping experience that GO Outdoors provides and we are grateful for your feedback
We are deeply sorry to hear of your experience with your recent click and collect order. This has been raised to ascertain how the error has occurred.
We can see that you order has been refunded. Please allow 3-5 working days for this to show back in your account.
Kind regards,
GO Outdoors Customer Care Team
Helpful staff!
Went to buy walking boots for my upcoming holiday. Denise was extremely helpful and knew straight away which ones would suit my wide feet. She fetched several pairs and was very patient. Definitely knew her stuff!
It was a nice spacious environment and prices were very good too!
7 juillet 2026
Avis spontané
Réponse de GO Outdoors - Ipswich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Ipswich
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
The guy who served me on the till was…
The guy who served me on the till was great, very friendly and helpful. I forgot my blue light card until I had paid but he happily refunded the additional discount for me. Unfortunately the other staff on duty weren't equally pleasant or it would have been 5 stars.
1 juillet 2026
Avis spontané
Réponse de GO Outdoors - Ipswich
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Dani & Rosie couldn’t have been more…
Dani & Rosie couldn’t have been more helpful in our search for walking shoes.
29 juin 2026
Avis spontané
Réponse de GO Outdoors - Ipswich
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Aisha very helpful to me buying walking…
Aisha very helpful to me buying walking sandals and shoes.
29 juin 2026
Avis spontané
Réponse de GO Outdoors - Ipswich
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Efficient and friendly
My partner and I went to look for footwear and clothing. Celeste helped us immediately whilst taking our purchases to the till so that we could continue browsing. A friendly service and efficient too.
27 juin 2026
Avis spontané
Réponse de GO Outdoors - Ipswich
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Celeste was very supportive today in…
Celeste was very supportive today in helping myself pick a walking boot, giving numerous options and plenty of information about each.
27 juin 2026
Avis spontané
Réponse de GO Outdoors - Ipswich
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Friendly and helpful staff
Friendly and helpful staff, suggested alternative trainers when the ones I tried on were not suitable, very patient and chatty throughout the time we were in the store. Big thanks to Emma G, Matt and Eve.
20 juin 2026
Avis spontané
Réponse de GO Outdoors - Ipswich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Ipswich
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Poor communication regarding Click and Collect
Ive always had excellent service from Go Outdoors but was let down with my latest order. I tried to place this multi item order for delivery to my home address but for some reason one of the items was deemed unsuitable for delivery. Disappointing but I could still collect from my nearest store.
However, after 8 days and no email to let me know it was in store and awaiting collection. I eventually visited the store to find that, thankfully, it was there.
Communication definitely needs improvement regarding the items ready for collection and if an item is unsuitable for delivery can you indicate which item is not suitable.
11 juin 2026
Réponse de GO Outdoors - Ipswich
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
My bike is ready when i picked it up…
My bike is ready when i picked it up and they explained about getting it check within 6 weeks
9 juin 2026
Réponse de GO Outdoors - Ipswich
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Denise gave great service
Denise gave great service, nothing too much trouble, really related to my specific needs and made some great suggestions.
15 juin 2026
Avis spontané
Réponse de GO Outdoors - Ipswich
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Went to the store for some walking…
Went to the store for some walking boots. Quite a few were on display. Then, a shop assistant came over, very polite and very helpful, with no pressure. She explained what I should be looking for after asking a few questions. I tried on three pairs and made my purchase. Denise is an asset to the company. I went to check out, and again, a very polite, helpful assistant, Roxie, made my shopping experience most enjoyable.
11 juin 2026
Avis spontané
Réponse de GO Outdoors - Ipswich
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Me and my partner are walking novices…
Me and my partner are walking novices due to climb Ben Nevis! We were looked after by team member Celeste who gave us some brilliant advice and matched us up with the perfect walking boots. She was very knowledgeable, took time to listen to us and what we wanted first to then advise us on the right footwear. She was welcoming, smiley and professional which sadly isn’t very common in a lot of retail environments nowadays. Thanks for everything!
13 juin 2026
Avis spontané
Réponse de GO Outdoors - Ipswich
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent
Excellent - above and beyond customer service from the friendly and determined team of Denise, Sue and Matt. Well done for finding what we were looking for.
11 juin 2026
Avis spontané
Réponse de GO Outdoors - Ipswich
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
GO OUTDOORS IPSWICH staff are very…
GO OUTDOORS IPSWICH staff are very helpful and knowledgeable of the product they’re selling.
8 juin 2026
Avis spontané
Réponse de GO Outdoors - Ipswich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great store with lots of stock
Great store with lots of stock. We wanted walking boots,Denise was very helpful, making sure they fitted right, there was no rush and she brought out a number of shoes to make sure they were right.
Rosie was also very helpful, getting us a new store card.
9 juin 2026
Avis spontané
Réponse de GO Outdoors - Ipswich
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Backpack
I was looking for a backpack for site and city seeing use. I already have a substantial daypack for walking. I wanted something more manageable for the stated use. Max talked me through the various sizes that would be best for my use. I eventually purchased one of these which I am very happy with. Great service
9 juin 2026
Avis spontané
Réponse de GO Outdoors - Ipswich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.