Great service from Willow at the branch. She was really helpful on the boots /shoes section... going beyond normal service... due to my asking for multiple different boots ... always smiling and hap... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I visited the store looking to be kitted out for an upcoming trip up Snowdon. There were staff about - smiling and approachable and ready to help - when you wanted it. Two young girls gave me good... Voir plus
L'entreprise a répondu
Looking to buy an electric bike called in on Sunday 26th July, asking the man in bike dept, what the different prices for the same bik were, I was told buy the cheapest. Called back in on Monday and P... Voir plus
L'entreprise a répondu
Angie was incredibly helpful, patient and friendly when helping me choose walking boots. Gave great advice, no pressure at all, and made sure I got the right fit. Really lovely experience – thank you... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Kidderminster
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
1 Frederick Road, DY11 7RA, Kidderminster, Royaume-Uni
- 01562 549497
4,9
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Can not believe I have never been here…
Can not believe I have never been here before
16 juillet 2026
Réponse de GO Outdoors - Kidderminster
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Kidderminster
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Just wanted the essentials for a cheap…
Just wanted the essentials for a cheap start to fishing again. Dave R Fishing very helpful and good advice
30 juillet 2026
Avis spontané
Réponse de GO Outdoors - Kidderminster
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Kidderminster Store
Had really good help from Amy at the Kiddermister store. I was stressing at getting new boots for my work and she swooped in and helped me. Amy totally understood the assignment!
28 juillet 2026
Avis spontané
Réponse de GO Outdoors - Kidderminster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent customer service
I took my son to buy a fishing rod, we were looked after by Dave R who was really helpful, giving lots of advice and even took time to help him attach the line to the reel. Top bloke!
28 juillet 2026
Avis spontané
Réponse de GO Outdoors - Kidderminster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Not happy
Looking to buy an electric bike called in on Sunday 26th July, asking the man in bike dept, what the different prices for the same bik were, I was told buy the cheapest. Called back in on Monday and Paul in the department couldn't have been more helpful. Compass Journey £1250. Went to collect on Tuesday and told nobody available until Wednesday to show me bike details. Not a good experience, if it wasn't for Paul I would have gone elsewhere.
26 juillet 2026
Avis spontané
Réponse de GO Outdoors - Kidderminster
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
I was met at the door by Edric who was…
I was met at the door by Edric who was very helpful and friendly and guided me to the tents..He later put the tent in the shopping trolley for me as it was a bit too heavy for me, and even came and put it in the car for me.. The lady on the till was friendly and helpful too..
Well done..
D
😊
27 juillet 2026
Avis spontané
Réponse de GO Outdoors - Kidderminster
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I had to replace some ruined boots…
I had to replace some ruined boots quickly and Amy was helpful and patient with me (I have wide feet, so I have to try many shoes to find a pair that fit). The ones she recommended weren’t my first choice but turned out to be really good.
22 juillet 2026
Avis spontané
Réponse de GO Outdoors - Kidderminster
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Fantastic customer service
Fantastic customer service. Matthew was extremely helpful and knowledgeable and patient. Couldn't thank him enough and the lady at checkout was lovely also. Only praise from me.
27 juillet 2026
Avis spontané
Réponse de GO Outdoors - Kidderminster
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Went to go outdoors Kidderminster to…
Went to go outdoors Kidderminster to return an online order and was greeted by Charlotte, very nice overall experience, polite and friendly, well informed and very efficient.
Thanks
24 juillet 2026
Avis spontané
Réponse de GO Outdoors - Kidderminster
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Good customer service
Staff were polite, helpful and knowledgeable, particularly Amy. She was very helpful and patient whilst our daughters chose riding boots.
26 juillet 2026
Avis spontané
Réponse de GO Outdoors - Kidderminster
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Excellent Service
I went in looking for a few things. What I wanted was on the shelf but only as a sales model. While looking at it another couple weeks interested in it. Staff members Edric and Tyler didn’t think they’d find one but went and found three. That was followed by excellent help by Charlotte at the tills who found my membership number and added my DDC discount as well. Well done for the assistance and willingness to treat customers well.
25 juillet 2026
Avis spontané
Réponse de GO Outdoors - Kidderminster
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Jan on tills was super helpful and…
Jan on tills was super helpful and really friendly.
All the team are a credit to the store.
25 juillet 2026
Avis spontané
Réponse de GO Outdoors - Kidderminster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Tracey was amazing
Tracey was amazing. We had a body protector fitted for my disabled son she was very kind, professional and helpful.
She was very patient and we didn't feel pressured or rushed.
Would highly recommend.
24 juillet 2026
Avis spontané
Réponse de GO Outdoors - Kidderminster
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Staff very helpful, friendly and knowledgeable.
Was helped with footwear by a lovely member of staff she was really helpful and emphasised with my situation. Then I was helped by a young gentleman with walking poles he had good knowledge and showed me how to alter them. Then the lady Jan who served me at the check out was very efficient , friendly and helpful too. So thank you to you all.
20 juillet 2026
Avis spontané
Réponse de GO Outdoors - Kidderminster
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff knowledge and helpful as always…
Staff knowledge and helpful as always in Kidderminster ❤️
7 juillet 2026
Réponse de GO Outdoors - Kidderminster
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Went in for some fishing accessories…
Went in for some fishing accessories which they have a decent selection of, I was served by Lynn, who couldn't have been more helpful, nothing was too much trouble for her.
5 stars all round
22 juillet 2026
Avis spontané
Réponse de GO Outdoors - Kidderminster
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Kidderminster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Kidderminster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Had to take back a pair of walking…
Had to take back a pair of walking shoes that were faulty.
The youg assistant by the name of Charlotte couldn't have been more helpful.
She sent me off to replace them with a new pair and sorted the problem out.
Very pleasant young lady.
Great customer service.
18 juillet 2026
Avis spontané
Réponse de GO Outdoors - Kidderminster
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
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