GO Outdoors - Lancaster (Express) Avis 

228
•
TrustScore 5 sur 5

4,9

New Street 17, LA1 1EG Lancaster, England, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake dis... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Seth gave me time to consider what I was looking for before offering additional support and information as I required it. He was courteous and proactive without being “pushy”. I found his product know... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Walked in nervous with no clue about hiking but wanted some leather boots to add to my blue jean lumberjack aesthetic. A very nice and friendly man named Chinmaya greeted me as I walked in and when I... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

After trudging round Lancaster looking for a pair of walking boots my partner suggested go outdoors a great result not only I got fixed but my partner purchased a pair to! 👍 Abig thank you to Chinmay... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. aussi dans
  3. Centre de randonnée équestre
  4. Clud d'escalade
  5. Magasin d'articles de course à pied
  6. Magasin de vélos
  7. Magasin de vêtements de sport (activewear)

À propos de GO Outdoors - Lancaster (Express)

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • New Street 17, LA1 1EG, Lancaster, England, Royaume-Uni

4,9

Excellent

TrustScore 5 sur 5

228 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,9

Tous les avis

(228)

36 702 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent customer service by Simon

30 avril 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Had an amazing experience as always got…

Had an amazing experience as always got so by Simon who was incredible his service and was so friendly and understood my needs in a tent as being the scout leader. I need something to affordable and hardware with plenty of space.

20 mai 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Seriously knowledgable and super…

Seriously knowledgable and super helpful staff
Couldn’t have asked for better service

19 mai 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Really helpful and nice staff

Really helpful and nice staff

19 mai 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

We had a great experience at Go…

We had a great experience at Go Outdoors in Lancaster. Simon was extremely helpful and really friendly. We managed to get everything we needed for my daughter’s DofE expedition.

16 mai 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Very helpful staff at Lancaster express…

Very helpful staff at Lancaster express branch.
Good price down jacket.
Thanks.

30 avril 2026
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I was served today by Simon he was sooo…

I was served today by Simon he was sooo helpful. He wasn't just trying to sell me the most expensive walking shoes in the shop but the ones that were right for me. He measured my feet to fit me the correct size and nothing was to much trouble. Couldn't have asked for any more. His knowledge on the product's was second to none. He even carried my bag down the stairs for me as I had a kettle bell inside and it was heavy. Service throughout was spot on and I would highly recommend Go Outdoors to anyone,

13 mai 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

needed some walking shoes and advice…

needed some walking shoes and advice monday morning at 9 o clock was served by paul although he was on his own and busy opening up took the time to get me sorted brilliant service would highly recommend this shop

11 mai 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

knowledgeable and friendly employees…

knowledgeable and friendly employees who listened to my requirements and got me exactly what I wanted. Thank you

9 mai 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Went in last week wanted to buy a tech…

Went in last week wanted to buy a tech t shirt for work and holiday as im a barber . Simon recommended Moutain Tech was very happy with the product and quality and price. Would highly recommend to anyone and is cheaper than Monterex . Simon was class and really chatty

30 avril 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Simon was great giving us advice on all…

Simon was great giving us advice on all sorts like what gear would work best for budget and scenario, and a guide of places to go. Would definitely recommend a visit to the shop.

5 mai 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Just been in go outdoors and served by…

Just been in go outdoors and served by Simon it’s nice to be served by somebody who has lots of knowledge. Very nice chap . Lancaster store. Thank you for your help.

4 mai 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent service from Simon again!

Was served by Simon again. Went in for a fleece n also needed new poles….this guys knowledge is brilliant n find his advice so helpful. We soon got onto the subject of boots as I’m looking for new ones….again he gave me advice which I didn’t know and opened up new possibilities for me I hadn’t thought about. Every time I see Simon I feel I’m getting the right gear for the right reasons.
So good to have someone who knows about outdoor activities and the gear they sell. Fantastic guy 👌👍

2 mai 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Very helpful

Very helpful guys lots of advice on everything you woukd like to know definitely recommend prices are low

1 mai 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Thanks to Simon for his footwear…

Thanks to Simon for his footwear advice. Really knowledgeable - really helpful. Can away with a great, good value pair of shoes.

30 avril 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Simon was our sales person at Lancaster…

Simon was our sales person at Lancaster today, very helpful and knowledgeable with regard to all products. Friendly personality as have all the staff at Lancaster. Got everything I needed.👍

30 avril 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Chris and Simon were great today

Chris and Simon were great today. They were professional, considerate, and so helpful. I was trying to order a coat today online (sale item) and the website would not recognise my membership number for the discounted price. However, they persevered with my ipad and tried to link everything together. But the WiFi kept playing up so they kindly wrote the relevant instructions for me to try again at home. Now if Go Outdoors re-instated the fantastic facility of order the item/s you wanted and they would be delivered to your store. It would of made my life easier and simpler rather than wasting my time on a very shoddy website, that seems to be increasingly difficult to navigate.
I'm sure online sales will be increasing but this could be even better if you brought back the personal touch of "Yes we can order that for you and you can pick it up here or have it delivered!"
Thank you once again for Chris and Simon's endeavours it was definitely 5 star treatment.

29 avril 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Walking boots

Simon was really helpful today when I was buying some walking boots and other kit. He had great advice and helped me save money with the membership. Thanks!

26 avril 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Visited the store today and whilst they…

Visited the store today and whilst they didn’t have exactly what I needed, Simon still offered really sound advice and a good chat. Top man, thank you.

26 avril 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

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