We are regular local customers. There shop is fairly well stocked and we bought many outdoorsy things for school residentials, general family walks, and camping. There was this one time only when a ca... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementLaunceston Retail Park, Hurdon Road, PL15 9DJ Launceston, GB
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Lisez les avis des autres
Looking for waterproof walking boots for husband, very helpful lady assisted with sizes. Store very tidy with a lot of choice, served at the till by Emilia who reactivated our membership checked boot... Voir plus
L'entreprise a répondu
Quick and efficient service by friendly staff who clearly enjoy their job and have a good team dynamic. Well done. Shout out to Linzi who made the customers feel important.
L'entreprise a répondu
Recently visited the store to return 3 items. Had no issues with 2 of the items but the third item didn’t come up on the system. However, Linzi, Fred & Paige went above and beyond to resolve the issue... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Launceston
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Launceston Retail Park, Hurdon Road, PL15 9DJ, Launceston, Royaume-Uni
4,9
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Quick and efficient service by friendly…
Quick and efficient service by friendly staff who clearly enjoy their job and have a good team dynamic. Well done. Shout out to Linzi who made the customers feel important.
5 septembre 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Always happy with the products and the…
Always happy with the products and the every member of staff is more than helpful.
Shoutout to Tom, who was briliant today and recommended us a pair of trekking boots which were tested later in that day !
6 septembre 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Great shop
Great shop, well laid out, good range of items for varied budgets. Very helpful knowledgeable staff member in walking boot department.
5 septembre 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Well stocked and priced fairly
We are regular local customers. There shop is fairly well stocked and we bought many outdoorsy things for school residentials, general family walks, and camping. There was this one time only when a cashier became very militant about the hangers and demanded to know exactly where I left them, then radioed a collegue to find and collect them "because otherwise we think that people stole things". Very bizarre. But today the staff was helpful and bubbly.
5 septembre 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Friendly service
Got everything we needed. Served by Freya and she was very friendly and helpful.
4 septembre 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Emillia and Jess were great
Emillia and Jess were great, really helpful.
1 septembre 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Looking for waterproof walking boots…
Looking for waterproof walking boots for husband, very helpful lady assisted with sizes. Store very tidy with a lot of choice, served at the till by Emilia who reactivated our membership checked boot sizes and processed out transactions. Upon opening boot box at home in Axminster, discovered security tag still on boots. Obviously, we couldn't return to the store to get this removed so husband dealt with using wire cutters, not ideal!
2 septembre 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Launceston
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Launceston
Thanks for the review.
We're grateful you felt it worthy of 4 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful staff in the shop helped…
Very helpful staff in the shop helped me return the sandals I had bought online which were too big and not quite what I wanted.
The return process was made very simply and I received the refund straight away.
20 août 2026
Réponse de GO Outdoors - Launceston
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent customer service
Recently visited the store to return 3 items. Had no issues with 2 of the items but the third item didn’t come up on the system. However, Linzi, Fred & Paige went above and beyond to resolve the issue. Even when hitting a brick wall trying to contact the Coventry branch where I purchased the items. Coventry was not answering the phone which does not surprise me as the customer service there was not as good as the Launceston branch. Linzi did not give up to resolve the issue, great service by all thank team.
29 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Launceston
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
I needed some new walking trainers
I needed some new walking trainers. I was assisted by Freya in the Launceston branch. A very personable and knowledgeable young woman. She listened to my requirements, asked some additional qualifying questions, I mentioned that I had shortlisted one pair from internet reviews, which Freya showed me but she also recommended a different pair, after discussing the pros and cons I decided to go with Freya's recommendation and after a small walk in them this afternoon I'm pleased I did as they ticked all of my boxes. Freya is clearly an asset to Go outdoors, it's nice to receive such great, in hurried and knowledgeable customer service
30 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Paige at the register was wonderful, helpful and kind.
The young man that sold us our shoes was knowledgeable, agreeable and helped us until we got the perfect Merrill's for me and my husband. He later helped us in a different part of the store. Top notch service!
30 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Freya asked the right questions and…
Freya asked the right questions and gave the right answers
Really helpful
30 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Thank you Freya
Thank you Freya, you were so polite and helpful, listening to exactly what we wanted. Thanks for the advice
30 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Paige was very helpful
Paige was very helpful. She encouraged us to become members, and we saved nearly 50% on the cost of our equipment.
30 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Launceston
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Helpful and informative staff members
Helpful and informative staff members. Paige definitely deserves that bonus
30 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Great customer service, particularly Charlene who went above and beyond to help me on two separate occasions to buy hiking boots and trail shoes, with her help I now have shoes perfect for hiking and long walks. Highly recommended
25 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
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