Very impressed with the abundance of choice and the overall shopping experience. We were served today by Freya who was particularly helpful when we asked about the 'members' scheme, she had a lovely n... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementLaunceston Retail Park, Hurdon Road, PL15 9DJ Launceston, GB
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Lisez les avis des autres
We are regular local customers. There shop is fairly well stocked and we bought many outdoorsy things for school residentials, general family walks, and camping. There was this one time only when a ca... Voir plus
L'entreprise a répondu
Looking for waterproof walking boots for husband, very helpful lady assisted with sizes. Store very tidy with a lot of choice, served at the till by Emilia who reactivated our membership checked boot... Voir plus
L'entreprise a répondu
Wow what can I say Freya was outstanding .. such knowledge for a young assistant , I went in to look at walking boots as recently injured my ankle and needed a light but sturdy book for hikes... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Launceston
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Launceston Retail Park, Hurdon Road, PL15 9DJ, Launceston, Royaume-Uni
4,9
Excellent
2 k avis
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Helpful Tom in the boots and shoe department
From the minute I walked into the store the staff were more than helpful in directions and information on discount card.
I was looking at buying a pair of walking boots went to that particular section and Tom was incredibly helpful and very knowledgeable about all the stock and the item I was looking at purchasing.
I would like to thank Tom for all his help and how he knew exactly how each boot was rated.
I would hardly recommend this store as all the staff top quality.
17 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Nothing was too much trouble
I had a lot of help with deciding which fleece jacket to buy. Mandy firstly showed me all the different types of jacket in the shop that I might have been interested in. I took a few to the changing room and whilst I was trying them on she went and got a few different sizes for me to try.
I ended up buying a lovely pink fleece jacket. Thank you Mandy!
19 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Polly was really helpful and…
Polly was really helpful and knowledgeable when I was choosing some walking shoes. She was also patient when I tried different makes and styles.
18 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Very friendly and very helpful staff!
Very friendly and very helpful staff!! Very patient whilst I had issues with my payment card. Would very recommend. Linzi and nice male colleague who helped with card issues particularly helpful. Thanks!
17 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Launceston
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Freya and Jack were very helpful in…
Freya and Jack were very helpful in assisting me with my query at the Launceston Go Outdoors. They helped us and answered all our questions with great knowledge and a smile - customer service done right!!
14 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Quality products with friendly expert staff !
Emilia was very helpful and provided me with great customer service.
She made my visit to the store a very good experience.
12 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Helpful staff
No problem with returning faulty product
Loads of bargains in store
Really helpful staff
13 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Staff experience
The staff were friendly and approachable. Knowledgeable. Location is good too.
12 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
You had exactly the right item that I…
You had exactly the right item that I needed at a brilliant price and quality. Charlene was polite, happy and helpful, sorting out payment. All quick and easy!
12 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Good prices and friendly staff
No issues with my in-store purchase, used my discount card & got good discount on an already well priced item of clothing - all good and friendly member of staff at till.
11 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Served by Jack today who was really…
Served by Jack today who was really helpful and provided a lot of help with the camping stoves. Got a really good deal on a Cadac dual burner.
I actually only went in for a hookup cable!
11 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Very helpful knowledgeable staff member…
Very helpful knowledgeable staff member who served me, her name was Charlene. Thank you
11 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service and help…
Excellent customer service and help from the team, Emilia was most helpful!
11 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Staff were friendly and attentive
Staff were friendly and attentive, without being overbearing. Stock laid out clearly and obviously well looked after.
11 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Charlene has the patience of a saint
Charlene has the patience of a saint. Very helpful and informative to all my questions
11 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Absolutely brilliant
Absolutely brilliant, got exactly what I went in for, staff were friendly and very helpful, Linzi went out of her way to help. Would recommend to everyone.
8 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Very knowledgeable and helpful staff
Staff were very helpful when the item we wanted was not in stock. Very knowledgeable about alternative products and saved us from cancelling our camping trip. Manager was also supervising also helpful and very cheerful and approachable. Great customer servive overall thank you.
7 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Charlene was very accommodating &…
Charlene was very accommodating & answered all of our questions informatively. She was friendly and made my shopping experience entirely more comfortable.
7 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Charlene was very friendly and helpful…
Charlene was very friendly and helpful during our purchases, helped us with making sure we got our membership discount. Overall great experience
7 août 2026
Avis spontané
Réponse de GO Outdoors - Launceston
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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