I was today to by for my sun stuff for DofE, and with no camping experience I was very struggle to decide what need, but I meet Hannah, Maria and Sofia where helping, and spend a lot of time with me a... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement8-10 Mansfield Road, Daybroo, NG5 6BP Nottingham, GB
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Lisez les avis des autres
We are new to camping and recently started visiting go outdoors in Nottingham on a regular basis The staff there are all so helpful and nothing is to much trouble for them Since we started visiti... Voir plus
L'entreprise a répondu
I bought a pair of walking shoes from the Nottingham store today. Faced with a large display of varying makes and prices, I was very grateful to have Nicole guide me quickly to a manageable choice.... Voir plus
L'entreprise a répondu
Great customer service today from Elena D. Very helpful in offering a refund/exchange on some walking shoes purchased a few months ago but developed a fault. No receipt but Elena traced purchase via m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Nottingham
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
8-10 Mansfield Road, Daybroo, NG5 6BP, Nottingham, Royaume-Uni
- 01156 977365
4,7
Excellent
3 k avis
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Excellent customer service
Nicole was patient professional and very knowledgeable. I received a 5 star service in my purchase of hiking boots for my Iceland trip. She really went the extra mile. Never had such an amazing customer service experience. Thanks Nicole
8 septembre 2026
Avis spontané
Réponse de GO Outdoors - Nottingham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very happy to visit the Nottingham store.
I was today to by for my sun stuff for DofE, and with no camping experience I was very struggle to decide what need, but I meet Hannah, Maria and Sofia where helping, and spend a lot of time with me and my son to find everything needs. Was very helpful and thank you to understand me and helping us. For me was a second time to visit Nottingham store, and I liked, very tide and a friendly staff.
8 septembre 2026
Avis spontané
Réponse de GO Outdoors - Nottingham
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The staff in the Daybrook store…
The staff in the Daybrook store (Nottingham) were really helpful and responsive.
29 août 2026
Réponse de GO Outdoors - Nottingham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Nottingham
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
simple and fast return
simple and fast return - pity youve not got the brown north ridge jacket in brown medium - ive got one and looked for another with no success- such good value!
20 août 2026
Réponse de GO Outdoors - Nottingham
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great service
I purchased some walking boots and my wife purchased some walking shoes , the staff were very helpful, enthusiastic and competent on the shop floor and at the till points.
5 septembre 2026
Avis spontané
Réponse de GO Outdoors - Nottingham
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Outstanding service
I bought a pair of walking shoes from the Nottingham store today. Faced with a large display of varying makes and prices, I was very grateful to have Nicole guide me quickly to a manageable choice. Her knowledge of the shoes was excellent and her manner and professionalism outstanding. Sophie at the till was also friendly and helpful. First rate service all round.
2 septembre 2026
Avis spontané
Réponse de GO Outdoors - Nottingham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
We are new to camping
We are new to camping and recently started visiting go outdoors in Nottingham on a regular basis
The staff there are all so helpful and nothing is to much trouble for them
Since we started visiting the store we always see Dan busy in what he's doing but always there to help which he has on numerous occasions he is a total credit to the store and the Go Outdoors team
Thank you Dan and the team at the Nottingham store
31 août 2026
Avis spontané
Réponse de GO Outdoors - Nottingham
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
We went to the Loughborough store to…
We went to the Loughborough store to buy a camp cooker, they were out of stock of the model we wanted. We then drove all the way to the Nottingham store and purchased our new cooker. When we got home and opened the package, it had obviously been used. There was grass clippings, hard dried grease, liquid grease and food residue inside. After a 75 mile round trip, l am very disappointed.
30 août 2026
Avis spontané
Réponse de GO Outdoors - Nottingham
Thank you for your review. I am very sorry to hear about your experience and the disappointment caused by the condition of the camping cooker you purchased.
We appreciate how frustrating this must have been, particularly after visiting one store that was out of stock and then making a further journey to another store, only to find that the product did not meet the standards you expected.
We would like the opportunity to investigate this matter further. To help us do so, we have reached out to you via Trustpilot requesting your contact details so that we can discuss your experience directly and review the circumstances with the relevant store management team.
Please accept our sincere apologies for the inconvenience caused, and thank you for bringing this matter to our attention
Kind Regards
GO Outdoors Customer Care
Great customer service today from Elena…
Great customer service today from Elena D. Very helpful in offering a refund/exchange on some walking shoes purchased a few months ago but developed a fault. No receipt but Elena traced purchase via member card. Thanks
30 août 2026
Avis spontané
Réponse de GO Outdoors - Nottingham
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service from Sophie…
Excellent customer service from Sophie today. She was very helpful and knowledgeable, I finally found a comfortable pair of shoes after months of searching.
28 août 2026
Avis spontané
Réponse de GO Outdoors - Nottingham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service really friendly and…
Great service really friendly and helpful staff. We were served by Alex
27 août 2026
Avis spontané
Réponse de GO Outdoors - Nottingham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Nottingham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Was looking at buying a coat they…
Was looking at buying a coat they didn’t have my size on the shop floor the I asked a young man called Lee he went into the back to have a look for me they didn’t have any he stayed with me and helped me find another coat he was very helpful. The young lady at the till was lovely as well Elena D.
27 août 2026
Avis spontané
Réponse de GO Outdoors - Nottingham
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Sale on so busy and gaps on rails!
Popped in to pick up some clothes for a late summer holiday abroad. The sale was on so a lot of empty gaps. However I did manage to get 2 pairs of walking trousers, a pair of cropped trousers, a tshirt and some walking sandals, all at very good prices. Wish I'd gone in sooner when a bigger selection. It was busy in the store so quite a queue formed to pay. However, Maria did really well and eventually more help arrived to open another till. Won't leave it so late next time I need walking clothing!
26 août 2026
Avis spontané
Réponse de GO Outdoors - Nottingham
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Brilliant staff member - Maria
I went to query a click and collect order I had made for a pair of walking boots and Maria couldn’t have been more helpful! She sorted my query promptly and efficiently and helped me to choose the correct sized boots. Nothing was too much trouble, she had a lovely friendly nature and it made what was going to be a ‘job to get done’ into an enjoyable and positive experience - thank you Maria!
24 août 2026
Avis spontané
Réponse de GO Outdoors - Nottingham
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Lee was an excellent help today with a…
Lee was an excellent help today with a query we had.went that extra mile to resolve the issue.thanks again Lee.
23 août 2026
Avis spontané
Réponse de GO Outdoors - Nottingham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
exchange a pair of shoes…
I had to exchange a pair of shoes because they were slightly narrow near the toe area of my feet. Lee was exceptionally helpful and supportive with me and helped me get a better pair of shoes that were designed for wider feet. I don’t mind paying an extra fee because quality matters in my eyes. He checked again to see if there was any inconveniences. He is a true asset to Go Outdoors Nottingham as he’s exceptional at his job. I would recommend this store because of staff like Lee.
22 août 2026
Avis spontané
Réponse de GO Outdoors - Nottingham
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Never got notification that my goods…
Never got notification that my goods were in store to click and collect. First I knew they had been returned and refunded. Particularly annoying as I was waiting for shoes to take on my holiday. Not impressed.
31 juillet 2026
Réponse de GO Outdoors - Nottingham
Thank you for taking the time to share your feedback. I'm very sorry for the disappointment caused by not receiving the email to advise your order is ready for collection, when you were relying on the shoes for your holiday.
Unfortunately, the email notification advising that your order was ready for collection did not send as expected. We appreciate the impact this had and can confirm that the issue has been raised with our technical team for investigation.
As the order remained uncollected, it was automatically returned and refunded once the 14-day collection period had expired. We understand this will have been frustrating, particularly as you were unaware the order was awaiting collection.
Please accept our sincere apologies for the inconvenience caused.. We are working to prevent this from happening again in the future.
Kind Regards
GO Outdoors Customer Care
No information when product would be…
No information when product would be delivered to store until I complained. Then amazingly its teady for collection 5 days after ordering!
7 août 2026
Réponse de GO Outdoors - Nottingham
Thank you for taking the time to leave a review. We are sorry to hear that you were disappointed with the communication regarding your Click & Collect order.
Upon reviewing the order, I can see that your item arrived in store and was available for collection within five days of being placed. However, it appears that the email notification advising that your order was ready to collect was either not triggered or was not successfully received.
We understand how frustrating it must have been to chase for an update, particularly when you were unaware that your order had already arrived in store. Please accept our sincere apologies for the inconvenience this caused.
Your feedback has been shared with the relevant teams so that the notification process can be reviewed and any necessary improvements can be made.
Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a much smoother experience in the future.
Kind Regards
GO Outdoors Customer Care
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