GO Outdoors - Preston Avis 

2 202
•
TrustScore 4.5 sur 5

4,7

Deepdale Retail Park, PR1 6QY Preston, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Came in today to get things for a camping trip olly took me around the whole shop gave me expert recommendations for everything answered every single question i had in full detail. Kohanna served me a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The store had a great range of gear perfect for any outdoors goer. We especially were impressed by the kindness and amazing customer service given by Olly. When I was struggling to find a pai... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

I didn't like that after ordering and paying there was an item out of stock and refunded. Thought once its ordered it would be there . Also if you fund someone that actually knows what your talking a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Looking for a strong sole on a walking boot as I cover approx 6miles a day a mix of concrete/grass and soles don’t appear to last me long. Kojo was very knowledgeable and helpful around finding that... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. aussi dans
  3. Centre de randonnée équestre
  4. Clud d'escalade
  5. Magasin d'articles de course à pied
  6. Magasin de vélos
  7. Magasin de vêtements de sport (activewear)

À propos de GO Outdoors - Preston

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • Deepdale Retail Park, PR1 6QY, Preston, Royaume-Uni

  • 01772 349669

4,7

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(2 202)

36 823 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Grate staff

Grate staff, very helpful advice from Kojo

1 août 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great experience!

came in because the elastic in my tent pole snapped - spoke to a staff member named keiren, he was super friendly and helpful and rethreaded the poles with new elastic without me having to ask - super patient and lovely, all the other staff were friendly too and went as far as giving my brother a balloon to play wirh, just overall great experience

31 juillet 2026
Avis spontané
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Réponse de GO Outdoors - Preston

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I visited the Preston store

I visited the Preston store , my wife and I needed walking boots and waterproof jackets . The variety of jackets was excellent . We both chose Craghoppers . However , choosing walking boots for me is very difficult , half size different feet . I must have tried every make, Luke in the shoe department was brilliant , he did everything with a smile , and helped me choose the correct boot for me . Thanks Luke .

26 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Noté 3 sur 5 étoiles

I didn't like that after ordering and…

I didn't like that after ordering and paying there was an item out of stock and refunded. Thought once its ordered it would be there . Also if you fund someone that actually knows what your talking about in the nearly non existent tackle area . Alsobif you do freshbaot properly you d be doing a fortune particularly at that store (close to river etc) hopefully someone may read this and change things alittle . I ts a goldmine there if used correctly thanks.

19 juillet 2026
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Alison was really helpful and answered…

Alison was really helpful and answered all my questions! Excellent service thank you!

29 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Alison is a credit to your company

Alison is a credit to your company. Always very helpful and very knowledgeable!

28 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service, been in twice this week with help over click & collect order. Always happy to help, shout out to Alison for the excellent customer service!

27 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Urgently needed a replacement tent pole

Urgently needed a replacement fibreglass pole for a camping trip this week. None in stock but exceptional customer service from Calvin and colleagues at my local Preston store. Calvin was able to find me a spare they had which was exactly the size I wanted. Can go camping now with a fully functioning tent !

27 juillet 2026
Avis spontané
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Réponse de GO Outdoors - Preston

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Thank you Arthur on the tills today for…

Thank you Arthur on the tills today for having the nouse to sort out my membership card query in 5 seconds when customer services have not done this despite at least 20 emails! Lovely to find a helpful and interested person- 5* 👏

27 juillet 2026
Avis spontané
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Réponse de GO Outdoors - Preston

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Amazing customer service

Had to return a tent as the bag was ripped and I picked up the wrong size carpet, shane helped us, he was really helpful and knowledgeable. They have some really good deals on tents and we are really happy with the one we picked

26 juillet 2026
Avis spontané
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Réponse de GO Outdoors - Preston

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great customer service!

We had a split tent pole for a Eurohike Rydal 500 and went in to see if we could get a replacement part. They didn’t have that pole but Calvin used another pole to replace the split part. Thank you so much. What great customer service in the store from everyone we dealt with! So friendly and helpful. Thank you!

27 juillet 2026
Avis spontané
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Réponse de GO Outdoors - Preston

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Want to say a big thank you to Alfie on…

Want to say a big thank you to Alfie on tills for being really polite and kind :)

26 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great support from staff Arti was very…

Great support from staff Arti was very helpful this morning over £50 in savings ! Good service thank you

26 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

today i was severed oli got the job…

today i was severed oli got the job done, amazing sales men and gave lots of knowledge about my purchase will definitely be coming back because of him

24 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

A delayed review…! 🌟

A delayed review…but didn’t want to miss the opportunity to say how fantastic Shane was when my partner and I went to buy our first tent and everything to go with it. He was extremely helpful, knowledgeable and personable. Thanks Shane…we love all we bought! 🙏🤣🥳

24 mai 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Professional and friendly customer…

Professional and friendly customer service by konang . Preston store . Thanks

24 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Staff here was amazing

Staff here was amazing, Olly and keiren helped 5*

23 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

All the staff i came into contact with…

All the staff i came into contact with were very friendly helpful and knowledgeable about the products that they sell.I was looking for a particular nozzle for my Berghaus shelter as I had lost mine I had exhausted the Internet and local stores who all told me the same thing.They were not made anymore and impossible to get.The manager said to leave it with him and would try his best. Imagine my joy when he rang me to say he had found one for me What a Star a credit to the company.

22 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Olly was very helpful he talked me…

Olly was very helpful he talked me through everything got to do with camping and even recommended places talked to me about the law behind it aswell very good first experience and Iam now a member of go outdoors with the members card

22 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Alison at Preston

Alison was very helpful today in the Preston store. She guided me to what I was looking for. She was very friendly knowledgeable and polite. Great experience. Thankyou.

22 juillet 2026
Avis spontané
Logo de GO Outdoors - Preston

Réponse de GO Outdoors - Preston

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

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