Shop assistant saw us waiting at the till waiting to be served. Ignoring the fact that the customer in front of us had a query that was taking time to be resolved. After approximately 5 Minutes, he op... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA Shresbury, GB
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Lisez les avis des autres
The service i received whilst shopping was excellent. Lee was polite and very helpful. He found the shoe's i requested even when i needed a different size. He provided information on the make, perfor... Voir plus
L'entreprise a répondu
I’ve collected my vinted parcels from go outdoor in Shrewsbury and many many occasions I’ve always found a member of staff called Lee to be exceptionally helpful and pleasant He never waits to be... Voir plus
L'entreprise a répondu
Billy spent a lot of time with us helping me to decide which walking trousers, rucksack, duffle bag, headlamp, power bank and sleeping bag to use when climbing Kilimanjaro. Without his time & support... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- aussi dans
- Centre de randonnée équestre
- Clud d'escalade
- Magasin d'articles de course à pied
- Magasin de vélos
- Magasin de vêtements de sport (activewear)
À propos de GO Outdoors - Shrewsbury
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Unit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA, Shresbury, Royaume-Uni
- 01743 297040
4,8
Excellent
4 k avis
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Brilliant experience buying new walking…
Brilliant experience buying new walking boots. Helped by John who was very knowledgeable, friendly and enabled me to try on the boots and get used to them.
I always recommend this branch - the staff are incredibly helpful every time
29 juillet 2026
Avis spontané
Réponse de GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great Value for Money
21 juillet 2026
Réponse de GO Outdoors - Shrewsbury
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Excellent staff member
Simon is an excellent member of staff at Shrewsbury Go Outdoors who helped me with finding the right walking shoes. He was attentive, polite, professional and very patient. I tried on several pairs of shoes and eventually found some to fit! Thank you Simon
24 juillet 2026
Avis spontané
Réponse de GO Outdoors - Shrewsbury
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Walking Boots
We went to the store looking for walking boots. We were assisted by John. John was very helpful and extremely knowledgeable. John recommended walking boots based on our intended environment travels, talking us through the different options. Even managed to find a match for my wife feet.
12 juillet 2026
Avis spontané
Réponse de GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
You can only buy bike of certain days
Went to the store to buy a bike; was told that the bike specialist was not in that day (Thursday) and that I would have to come back on Saturday. They couldn't even tell me if the bike I was looking at came in a medium size. There was a label on the bike saying small.
23 juillet 2026
Avis spontané
Réponse de GO Outdoors - Shrewsbury
Thank you for taking the time to share your feedback.
We are sorry to hear about your recent experience when visiting the store to purchase a bike.
We appreciate how frustrating it must have been to make the trip only to be told that a bike specialist was unavailable and that you would need to return on another day. We would also expect our colleagues to provide as much information as possible regarding stock availability and bike sizing, so I'm sorry that this was not your experience.
Your comments have been noted and have been shared with the store management team for review, as we recognise the importance of providing knowledgeable support and clear information to customers looking to make a purchase.
We do hope we’ll have the opportunity to restore your confidence in GO Outdoors and provide a much better experience in the future.
Kind regards
Go Outdoors Customer Care Team
The staff were amazing helping me …
The staff were amazing helping me to locate the tent footpints appropriate for my tents and the friendly enthusiastic staff at the till made the experience most enjoyable.
19 juillet 2026
Avis spontané
Réponse de GO Outdoors - Shrewsbury
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Inspiring
It is no underestimation to say that Simon gave the best customer service experience in over 40 years of shopping. He assisted, educated and entertained both myself and my young aspiring fisherman friend, Lukas. I cannot speak more highly of this man's professionalism and customer care. Truly an inspiring man. Thank you Simon , for the time you took and the expert advice you gave to young Lukas. I have no doubts, it will serve him well
17 juillet 2026
Avis spontané
Réponse de GO Outdoors - Shrewsbury
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Super useful help and guidance when buying Shoes
Super useful help and guidance when buying shoes for my trip and future hiking and climbing - John gave some smashing advice and made sure I left with the best . Great customer service.
14 juillet 2026
Avis spontané
Réponse de GO Outdoors - Shrewsbury
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Stuart helped me with a cool box and I…
Stuart helped me with a cool box and I enjoyed the lovely friendly staff
14 juillet 2026
Avis spontané
Réponse de GO Outdoors - Shrewsbury
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great place to shop. As usual great products great staff
As usual great products great staff
5 juillet 2026
Réponse de GO Outdoors - Shrewsbury
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
A lovely wee lass Hannah went above and…
A lovely wee lass Hannah went above and beyond to help me find the kayak I was after, and continued to recommend a good rucksack for my travels in Africa.
10 juillet 2026
Avis spontané
Réponse de GO Outdoors - Shrewsbury
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Hannah and Ryan went the extra mile for…
Hannah and Ryan went the extra mile for Sally and I today.
Top staff!!
11 juillet 2026
Avis spontané
Réponse de GO Outdoors - Shrewsbury
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
I found everything I was looking for
I found everything I was looking for! Everything was laid out perfectly 👍
3 juillet 2026
Réponse de GO Outdoors - Shrewsbury
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great service from bike workshop
Great service from Ed at the bike workshop, really helped me out finding some specific spare parts, thank you!
26 juin 2026
Avis spontané
Réponse de GO Outdoors - Shrewsbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
The zip on the trousers bought for my…
The zip on the trousers bought for my husband is far too short. Apart from thst they are good trousers with plenty of pockets.
8 juin 2026
Réponse de GO Outdoors - Shrewsbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Sharon on the shop floor was extremely…
Sharon on the shop floor was extremely helpful, nothing was too much trouble. Great experience of this store.
4 juillet 2026
Avis spontané
Réponse de GO Outdoors - Shrewsbury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Ordered online for click and collect
Ordered online for click and collect. Picked up order, wrong item. Go back into store, item showing as 3 in stock on system, none actually in store. Barbecue cancelled.
22 juin 2026
Réponse de GO Outdoors - Shrewsbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Bought a yeti fridge and was assisted…
Bought a yeti fridge and was assisted by adam very satisfied with his level of knowledge and customer service
26 juin 2026
Avis spontané
Réponse de GO Outdoors - Shrewsbury
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
I have had to wait over a week for my…
I have had to wait over a week for my order I received no email I had to ring the store to ask is my order was there to be told it’s been in store a while
1 juillet 2026
Réponse de GO Outdoors - Shrewsbury
Our customers’ suggestions and experiences play a vital role in improving the shopping experience that GO Outdoors provides and we are grateful for your feedback.
We are sorry to hear that you did not receive any communications from us in relation to your order’s collection status. We have identified an issue with email communications not being received by some customers. This is being addressed as a priority to help prevent further disappointment. We can see that your order has now been collected from the selected location.
Kind regards,
GO Outdoors Customer Care Team
Great service from freddie great guy
30 juin 2026
Avis spontané
Réponse de GO Outdoors - Shrewsbury
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
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