GO Outdoors - Southampton Avis 

2 323
TrustScore 4.5 sur 5

4,7

Third Avenue, Millbrook Road, SO15 0LE Southampton, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

We asked Paul F for some advice on getting our daughter a decent coat for her college course. He was very knowledgeable and helpful. His time was very much appreciated as we ( and our daughter,... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Lucas and Paul F. Helped me a great deal to understand the best options for portable loos, something that i was not familiar with, and definitely not the most common topic of conversation! I have lear... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Discount card ordered on the car ferry £5, all nice and simple , before we arrived at Go Outdoors Southampton. Staff super welcoming, the store has simply everything you could ever need to camp... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We spoke with Paul F about tents, he was very helpful and knowledgeable, explaining the difference between pole and air and what would be the best for us. Made the experience helpful

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de vélos
  4. Clud d'escalade
  5. Centre de randonnée équestre
  6. Magasin d'articles de course à pied

À propos de GO Outdoors - Southampton

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • Third Avenue, Millbrook Road, SO15 0LE, Southampton, Royaume-Uni

  • 02380 011727

4,7

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(2 323)

35 035 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I would just like to give a shoutout to…

I would just like to give a shoutout to the young man named Matthew at the Southampton store. He was extremely knowledgable when it came to giving me advice when in the shoe department.

1 septembre 2026
Avis spontané
Logo de GO Outdoors - Southampton

Réponse de GO Outdoors - Southampton

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Got served by a man called Matthew he…

Got served by a man called Matthew he was absolutely brilliant at giving me fishing advice. Many thanks.🙂

5 septembre 2026
Avis spontané
Logo de GO Outdoors - Southampton

Réponse de GO Outdoors - Southampton

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles
Logo de GO Outdoors - Southampton

Réponse de GO Outdoors - Southampton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

We spoke with Paul F about tents

We spoke with Paul F about tents, he was very helpful and knowledgeable, explaining the difference between pole and air and what would be the best for us. Made the experience helpful

30 août 2026
Avis spontané
Logo de GO Outdoors - Southampton

Réponse de GO Outdoors - Southampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Need advice on purchasing a coat, ask for Paul F, brilliant

We asked Paul F for some advice on getting our daughter a decent coat for her college course.
He was very knowledgeable and helpful.
His time was very much appreciated as we ( and our daughter, for once!) came away knowing we had purchased the right coat! Plus he gave us unpressured advice on how to care and prolong the longevity of the coat.
Great selection of everything with a good range of prices.
Will definitely be going back and even bought a members card.

6 septembre 2026
Avis spontané
Logo de GO Outdoors - Southampton

Réponse de GO Outdoors - Southampton

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Tent Repai

I was served by Paul F. Incredibly helpful in explaining how I could repair my tent. He found me all of the correct parts that I needed, talked me through the process and gave me tips. Success! Thank you Paul.

5 septembre 2026
Avis spontané
Logo de GO Outdoors - Southampton

Réponse de GO Outdoors - Southampton

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Lucas and Paul F

Lucas and Paul F. Helped me a great deal to understand the best options for portable loos, something that i was not familiar with, and definitely not the most common topic of conversation! I have learned about all things needed to go with it. Definitely better to get in person support rather than checking 1000s of reviews online! Thank you

3 septembre 2026
Avis spontané
Logo de GO Outdoors - Southampton

Réponse de GO Outdoors - Southampton

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great customer service

Paul F helped us in store today. One of the most helpful and knowledgeable people we’ve ever met. We’re pretty new to camping so his advice was a massive help. Give that man a pay rise!…the store wasn’t bad either…well laid out and plenty of choice.

29 août 2026
Avis spontané
Logo de GO Outdoors - Southampton

Réponse de GO Outdoors - Southampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Shannon in Southampton store. Great service.

My visit to the store in Southampton today was a real pleasure. This was mainly down to Shannon. Not having found what I was looking for, I asked Shannon for help and she was extremely helpful, polite, informative and helpful. There wasn't anything suitable on the shop floor but shannon said she would quickly check the stock room for sizes and anything suitable. She returned quickly with just what I was looking for. Shannon wasn't pushy, she just asked the right questions, listened and came back with what I wanted. My colleague and I will definitely be coming back.
Thanks Shannon.

30 août 2026
Avis spontané
Logo de GO Outdoors - Southampton

Réponse de GO Outdoors - Southampton

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Noté 1 sur 5 étoiles

Rude staff and poor customer service

I was shopping and a very rude lady came over and rudely said we closed 10 minutes ago if you want to buy them wellies run to till. I thought they shut at 8pm... there was no announcement saying they were closing. Man on till was ignorant and no thank you. I know they were wanting to close but I didn't know they shut at that time. I had my 2 young children with me and my son said why was that lady so rude!!! Get an announcement or have staff telling you they will be closing in plenty of time.

29 août 2026
Avis spontané
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Réponse de GO Outdoors - Southampton

Thank you for your review. I am very sorry to hear about your experience and that the service you received in store left you feeling disappointed.

Providing friendly and helpful customer service is extremely important to us, and I apologise that this was not reflected during your visit. We understand how upsetting it can be to feel rushed or spoken to in an unfriendly manner, particularly when shopping with your children.

We would like the opportunity to investigate this matter further. To help us do so, we have reached out to you via Trustpilot requesting your contact details so that we can discuss your experience directly and review the circumstances with the relevant store management team.

Please accept our sincere apologies for the disappointment caused, and thank you for taking the time to bring your concerns to our attention.

Kind Regards
GO Outdoors Customer Care

Noté 5 sur 5 étoiles

Ellis and Joe have been fab on both our…

Ellis and Joe have been fab on both our visits to the store. Thank you both so much

27 août 2026
Avis spontané
Logo de GO Outdoors - Southampton

Réponse de GO Outdoors - Southampton

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

100% Go Explore Go Outdoors, brilliant place.

Discount card ordered on the car ferry £5, all nice and simple , before we arrived at Go Outdoors Southampton.
Staff super welcoming, the store has simply everything you could ever need to camp , Caravan , wild camp.
Absolutely every item of clothing you could ever need , sun , rain , wind , ice , hurricane lol .
The staff are all on hand to help , advise different options.
No one pushy sales pitches , had lots of fun exploring tents and testing chairs .
100% go and explore Go Outdoors.
Today's savings £96 ,so worth the £5 discount card .

26 août 2026
Avis spontané
Logo de GO Outdoors - Southampton

Réponse de GO Outdoors - Southampton

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Carp equipment advice

I needed advice in buying a carp rod and reel. I know absolutely nothing about this equipment and I wanted to buy as a present.
Ronan was really helpful,knowledgeable and his enthusiasm around anything 'fishing was catching!
I would recommend to anyone! Thanks Ronan 😁

24 août 2026
Avis spontané
Logo de GO Outdoors - Southampton

Réponse de GO Outdoors - Southampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Camping holiday saved and upgraded!

George the manager was fantastic and mostly patient with us! After going to the store 3 times in one day (twice by our own mistakes) he was very helpful. As two girls trying to upgrade their camping set up without knowing anything about Air tents or camping stoves he actively went out of his way to get a pump from the back for us and even helped us on our 3rd trip remove a metal attachment from our Cadac which we totally could of done ourselves we just didn’t know that was our issue.

Thank you for your help this weekend George, you’ve saved 2 girls and their dogs camping holiday!

22 août 2026
Avis spontané
Logo de GO Outdoors - Southampton

Réponse de GO Outdoors - Southampton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Noté 3 sur 5 étoiles

The product was fine but the store…

The product was fine but the store didn’t tell me if was ready to collect!

14 août 2026
Logo de GO Outdoors - Southampton

Réponse de GO Outdoors - Southampton

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Always our go-to store for camping bits…

Always our go-to store for camping bits as the staff are always so helpful and friendly. Lots of choice and good value for money, especially using a Camping and Caravanning Club card for discount, or Scouting discount as both our children get bits for their expeditions too. Thank you Go Outdoors, we’ll see you again soon!

20 août 2026
Avis spontané
Logo de GO Outdoors - Southampton

Réponse de GO Outdoors - Southampton

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Thanks to Joe for recommending…

Thanks to Joe Simes for recommending the perfect camping chair for my Granddaughter. He made sure of the load capacity and had her sit on it for size and comfort. She chose the lovely green one for her upcoming camping trip to Weymouth.

20 août 2026
Avis spontané
Logo de GO Outdoors - Southampton

Réponse de GO Outdoors - Southampton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Thank you for saving us!!!

Thank you Go Outdoors (and particularly Paul F) for a great service. I was camping with my family when our inflatable tent exploded. We managed to get to the store with 20 mins to spare before they closed. Paul could not have been more helpful, calm and patient considering it was time to close. We got a great deal on a really good tent with lots of recommendations and advice. Thank you for saving our holiday.

16 août 2026
Avis spontané
Logo de GO Outdoors - Southampton

Réponse de GO Outdoors - Southampton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Helpful staff

Helpful staff, great selection & prices for members, thanks to Paul s for your help and advice and finding some bits I needed out the back that weren’t on the shelf

30 juillet 2026
Avis spontané
Logo de GO Outdoors - Southampton

Réponse de GO Outdoors - Southampton

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Thanks Paul from Southampton!

I was picking up a backpack and sleeping bag when Paul immediately offered advice based on gear he has trialled and errored. Really lovely bloke. Everyone needs Paul when buying gear and are a bit in the dark about choice. I wish I could ask him every time I’m in an outdoor shop

15 août 2026
Avis spontané
Logo de GO Outdoors - Southampton

Réponse de GO Outdoors - Southampton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

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