GO Outdoors - Southampton Avis 

I had a main air tube burst in my tent. Tent still in warranty but apparently the most important part of an inflatable tent i.e. the air tubes were not covered. I called customer services and they were no help at all. Couldn’t even provide a part number so i could buy a replacement. Following this i decided id see if I could get some help in store. Luckily I met Paul who understood the problem and made it his mission to get me a replacement tube. Within two days he had sourced a tube for me. Paul was extremely knowledgeable about everything camping and was clearly passionate about his job and imho went well over and above to help me. I have never known such amazing customer service. This guy deserves so much more than a good review from me.

My order is still not ready for collection a week and a half after ordering despite it saying items in stock when purchasing. Website suggests 7 days maximum.

Initially the online experience was poor, however, this was purely down to the delivery. There was some confusion between Evri and Customer Care which resulted in a cancellation and reorder that was actually unnecessary. The Roof Box was delivered eventually and is excellent. Fitted our car perfectly and was a good price. Overall I am very pleased with our purchase, but delivery could have been better.

Staff always available and would find the answer or solution by directing you to the right member of staff.

From some knowledge of walking boots I needed walking shoes. Directed to Paul F who was a mine of relevant information. Listened to where I was going, what I was looking for and directed me through the various ranges / attributes / qualities of a number of shoes.
Came up with a just-the-job pair plus sox to try at home
Really positive experience and felt informed and listened too

Ordered online and delivered promptly to store. Collected with no trouble from a lovely helpful man. Only downside was navigating the roads to the destination.

Excellent value and very good delivery

So this will be no surprise but another rave review for Paul F. It’s people like him that elevate the retail experience. As a newbie camper he took a lot of his time to explain things to me, measure things for my camper and offer advice and experience. Fantastic! Thank you.

Paul F - helped us today. He was great, went off to look in the storage area for two chairs that we really wanted. One of them was at the bottom of a pallet.

Huge thank you 🙏🏻
Two happy people with two chairs.

Helped by Paul F who went over and beyond in taking us through the options - what we should look for, why each bit mattered, and what he’d personally recommend. Without his help we’d have been ‘well…it looks nice’.

There was an obvious enthusiasm in just wanting to help us get the right thing and that’s rare in this day and age. I didn’t feel it was all about the money whatsoever.

Paul was great, very knowledgeable and we left with exactly what we needed!

And he makes a great bookmark!

The product (air tent) was rubbish and I had to cut my holiday very short due to a fault, but the customer service from Go Outdoors was excellent with a no quibble refund or replacement (I took the refund).

Greate experience

I shop at Go Outdoors as they have great products, you can always find something you need. I had great help from Paul today about hiking kit advice and then Shannon to give specific advice on jackets. Shannon was so knowledgable and patient as I must have tried each jacket on many times to get the right one for my trip. It’s so nice to get such amazing service! Thank you.

Excellent service today by Paul S at the Southampton store.
Sorted out my exchange equipment, now looking forward to some camping. Happy days.

A first class experience all round. Fully informed at all times of delivery. Good service, well done.

I had made an order for collection which should have been ready by the 11th for collection. I attended on the 14th to collect the items and 2 items had not been delivered to the store. I then looked round the store to find the items i needed that hadn't been delivered. The exact same item i had order was on the shelf which i then had to pay twice for while I wait for a refund on the original item. The other item i ordered wasn't in stock but i managed to buy something similar and will seek a refund on this item aswell. This is quite poor conduct. I wasn't kept updated in anyway.

We received amazing service from a member of staff in the southampton store Paul F he was brilliant and went above and beyond to help with choosing an air bed/sim mat. I would certainly recommend.

On two recent visits Paul F has been incredibly helpful. He listened to what we needed and made recommendations. He shared his experience as a Scouts leader and chatted to our boys about their recent Scout camps. It was clear his recommendations came from first hand experience. Thank you Paul

Digging through the massive range of tents and Paul F offered to help us find what we were looking for much faster. Couldn't do more to help: fetching us a trolley when we had too much stuff and going all over the store to find the pole version of the tent we like. Top bloke