Great experience today at the shoe department. The assistant Theresa went above and beyond when I asked for advice regarding trainers for a foot problem. Although the store was extremely busy she... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementFestival Park, Pavilion Drive, ST1 5SJ Stoke-on-Trent, GB
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Lisez les avis des autres
I came into buy a camp stove for home use in case of black outs etc. Met a member of staff called Joel who was exceptional. Joel was very attentive, patient with all my questions, extremely knowledgab... Voir plus
L'entreprise a répondu
My other half purchased a coat in the wrong size and removed the tags. Claire and Nathan were super, they made it so easy to get it swapped without any issues and actually spoke to you like human bein... Voir plus
L'entreprise a répondu
Good service at the walking shoes section, and professional check out despite an issue - quickly resolved by James. The till was showing an incorrect price. Speedily checked and the till updated. Well... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- aussi dans
- Centre de randonnée équestre
- Clud d'escalade
- Magasin d'articles de course à pied
- Magasin de vélos
- Magasin de vêtements de sport (activewear)
À propos de GO Outdoors - Stoke
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, Royaume-Uni
- 01782 307800
4,9
Excellent
5 k avis
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Harry was very helpful
Harry was very helpful. He also dealt with a couple before me with a over active child and showed patience and knowledge to enable them to buy what they needed
12 septembre 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Served by Tom at the till
Served by Tom at the till. Very pleasant young man, friendly and helpful.
12 septembre 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Helpful and knowledgeable
The staff were helpful and always very knowledgeable,especially Tom.
12 septembre 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Tom was amazing and really helpful with…
Tom was amazing and really helpful with the membership set up
12 septembre 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Found exactly what we were looking for.
Found exactly what we were looking for.
Excellent store.
Served by Harry who was friendly, polite and very helpful
12 septembre 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Harry was very helpful with the purchase of my new Leatherman
Harry was very helpful with my purchase, very satisfied customer!
12 septembre 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Stoke
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Theresa was the fount of all knowledge…
Theresa was the fount of all knowledge on approach shoes. Thank you for your advice
11 septembre 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Tremendous Theresa and Joyful Jess
Tremendous Theresa and Joyful Jess. Theresa was extremely helpful in helping me find the best socks for my feet. Hopefully they keep them warm and dry for the three peaks! Jess was a real help when my two mates wanted to splash the cash on two lovely coats. She told us all the information they could possibly want. With the help of Jess they will stay lovely and dry on our Three peaks challenge. Top notch Staff!
11 septembre 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Theresa is a star!
Great interaction with Theresa on shoes. A great experience with her and she was really helpful and as always very easy to talk to. Thank you!
11 septembre 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Had no confirmation that my order was…
Had no confirmation that my order was waiting to be collected and part of the order was missing
Staff in the store couldn’t sort it out I had to email customer service and still not had a response. But this is a regular thing with online ordering it’s happened on my last 3 orders
1 septembre 2026
Réponse de GO Outdoors - Stoke
Thank you for review.
We are saddened to hear that you did not received any notification from the store to advise that your Click and Collect order was ready for collection.
After looking into your order this looks to have been a system issue with our communication emails to which I am sorry this has effected your order.
We are also disappointed to hear that part of your order is missing and that you have had no response from the email sent to the customer service team.
We have reached out to you via the email address used on the order to advise further.
Kind regards
Go Outdoors Customer Care Team
Excellent store and Excellent Service
Excellent store and, at this time of the year, loads of great bargains.
Staff were extremely friendly, polite & helpful.
I was served by “Rory” who gave me great advice on the items I purchased and also pointed out an excellent discounted offer.
6 septembre 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Kyle is an absolute hero
I’ve been here last Thursday to pick up my new bike and Kyle was incredible. Helped me pick the bike that was right for me and did the checks on the same day.
My partner came back today with her bike which she bought second hand. Kyle did a full check on it and adjusted all her brakes and was again fantastic.
Incredible service.
10 septembre 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Exceptional Customer Service
We are regular visitors to this store to buy various equestrian items. Today I called the store beforehand and spoke to a member of staff named Tom. This was to check if a particular item was in stock. Tom was very helpful, friendly & knowledgeable and even offered to save this item for when we arrived in store. His customer service was exceptional.
On arrival at the store we were greeted by friendly smiles and asked if we needed any help. We were able to locate the item we required and headed to the till.
We were greeted by a member of staff named Rory he was friendly & welcoming and noticed the item we were buying was from the previous phone call we had made beforehand which showed excellent customer service and also showed that Tom had obviously mentioned this to his colleagues. After scanning our items Rory informed us that our Go Outdoors card had expired and explained the savings we would receive by renewing. We agreed to renew saving money in the process. Today’s visit showed that the customer service received was exceptional both before visiting the store and after. We left happy with our purchase after previously visiting other stores and not finding what we needed. Both Rory and Tom are a credit to Go Outdoors
10 septembre 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Friendly and competent service!
Returning to Gooutdoors after a while away pleased all were so friendly - wanted a new governor set for my Cadac Safari bbq - governor on shelf and pipework but no quick-release connector, showing 4 in stock but none on shelf or in stockroom - Tom and Joel were really helpful checking around and locating one at Gooutdoors Trentham village! Great to see Theresa from footware still doing good things for customers
10 septembre 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Go outdoors Stoke
Tom dealt with myself. Was very polite, friendly and helpful. Very pleasant relaxed young gentleman.
10 septembre 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Tom at Go Outdoors in Stoke was really…
Tom at Go Outdoors in Stoke was really friendly and helpful.
10 septembre 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff! Including Clare.
Three workers went above and beyond to help :)
10 septembre 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
The staff were very helpful
The staff were very helpful, especially Tom on the till
10 septembre 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Excellent advice.
Excellent advice from Harry and Jo helped with my purchase.
They guided me through the whole process and got the products I needed and excellent savings!!
8 septembre 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
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