GO Outdoors - Team Valley Avis 

I am very happy from start too finish with my order from Go Outdoors.
The order was delivered quickly, but I unfortunately had to return it to store. My refund came through very quick and I was kept up to date with the progress all the way through.

Visited Fishing Republic and was helped by Finlay at the Gateshead store. He was super knowledgable and gave me some great advice.

I came in to look at backpacks as I’m going travelling soon and was served by Max who was so lovely and incredibly helpful! I had no idea what I was looking for but Max took the time to show me all the different options in store and helped me work out which ones would be best suited to me. He also showed me how to properly fit the backpack, which was so helpful! Unfortunately I didn’t end up going with one of the backpacks in the store but I will absolutely be back to get the rest of my travelling gear. Thank you!

Visited looking for some hiking boots. Andy was super knowledgeable and friendly to help me make a decision!

Amazing service! Millie helped me sort out a membership for the best deal after already finding the perfect sleeping mat to fit my needs. Thanks so much!

Great customer service from Max ana Alexander for sleeping bag and electric hook up very knowledgeable and helpfull much appreciated it was Anthony not Alexander sorry Anthony

Staff member Michael Mc was brilliant.
He was very knowledgable about the walking shoes we were looking at.
Friendly, great advise and a credit to your store and company.
Store it self is bright and clean.

Went to get some new trail shoes. Good selection available. Kaj was very helpful and friendly. Pleased with my purchase.

Staff was extremely helpful,

Fast efficient service with everything i needed

I was looking for a new pair of hiking boots and I received very good support from the staff. Andy was great. He was proactive, responsive, knowledgeable and friendly.
He gave me options based on the information I had provided, suggested alternatives and even gave advice regarding cleaning and maintenance. Andy was that good, I made additional purchases for the cleaning and waterproofing products.
Even more, Andy was so supportive while juggling queries from other customers. Even when I tried boots and was pleased with them, he went and brought more boots and answered more questions.
Thank you!

Staff member Anthony, absolute gent.
Very friendly, knowledgeable, helpful and patient.
Returned to store the following day with a tent query and sorted the problem straight away. Great customer service.
Every shop should have an Anthony🙂

I came to buy a gas bottle for a new fire pit.
Max came to help me select the correct bottle & carried it to my car.
Unfortunately, the instructions that came with the product showed the wrong type of bottle.

I went back, and Max came to my aid again.
Although it was complex, he sorted the right bottle.

When trying to refund me, the staff had some issues. Julie came to the rescue. The staff who supported me were very helpful.

We visited the store to get some advice as my husband needed a solution for his camping sleeping set up
Terry was fabulous helped with advice and recommended a great bed option that is a brilliant purchase. He was patient, friendly and knowledgeable a great asset to the store thank you Terry

Knowledgeable and willing to put in the extra time for a noobie (fishing).

Did receive a email when it was ready to pick up .spent 40 minutes in queue waiting for customer service. They then said it was ready but tracking hadn't been updated

Visited Go Outdoors at Team Valley for some new walking shoes. The assistant in the shoe department couldn't of been more helpful ( sorry didn't get ya name young man) and check out server Matthew was very helpful indeed even helping me to get a price match deal saving even more than my Blue Light discount would of given me! Great stuff....and staff!!
Jackie

Good choice good prices

Julie from the Team Valley was fantastic. Buying walking boots for an 11 year old. She helped choose the right boots, size and helped with fitting them due to me not being able to fasten them properly (broken wrist). Also got advice about testing them indoors and aftercare too. Then, as if by magic, due to the long queues, Julie ended up serving us at the till too! I couldn’t wish for better service. Thank you!

I visited Team Valley branch of Go Outdoors on 08.08.2026 and received excellent customer care by a young salesperson called Leigh. She went the extra mile to help me, was extremely polite, personable and the consummate professional - all delivered with a smile. Nothing at all was too much trouble for her to do or explain. She was an exemplar of what customer service can and should be.