⭐⭐⭐⭐⭐ I wanted to leave a review for Terry following our visit to GO Outdoors on 5th August. His customer service was excellent. He was incredibly knowledgeable, took the time to listen to... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 13 Team Valley Retail Park, NE11 0BD Gateshead, Tyne & Wear, GB
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Lisez les avis des autres
I came in to look at backpacks as I’m going travelling soon and was served by Max who was so lovely and incredibly helpful! I had no idea what I was looking for but Max took the time to show me all th... Voir plus
L'entreprise a répondu
Pretty HACKED OFF. Searched for campingaz 907 refill. Go outdoors ad came up for £26 for members. (Needed to renew) Turned out to be £50 for the gas More expensive than anywhere else on my s... Voir plus
Visited Go Outdoors at Team Valley for some new walking shoes. The assistant in the shoe department couldn't of been more helpful ( sorry didn't get ya name young man) and check out server Matthew wa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Team Valley
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Unit 13 Team Valley Retail Park, NE11 0BD, Gateshead, Tyne & Wear, Royaume-Uni
- 0191 300 2738
4,8
Excellent
3 k avis
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I went in to buy some fishing gear…
I went in to buy some fishing gear nothing fancy , on the shelf a price and at the till 5 times more expensive because i am not a member . End up spending 29 quid for something that should have only cost me 15. Absolute mockery and also absolute robery . Go dechatlon .
26 juin 2026
Avis spontané
Réponse de GO Outdoors - Team Valley
All feedback is appreciated and we are sorry to hear that you are unhappy with our non-members prices.
For a small cost our twelve-month membership entitles you to purchase products at the best prices, gives access to the Price Match and also the chance to be the first to shop new product ranges and take advantage of exclusive offers.
We hope that you will choose to purchase from Go Outdoors again and take advantage of the benefits of being a member.
Kind regards,
GO Outdoors Customer Care Team
John Paul at the team valley office was…
John Paul at the team valley office was very helpful, thank you.
26 juin 2026
Avis spontané
Réponse de GO Outdoors - Team Valley
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Such lovely staff
Brilliant service from Pedro, he was so kind and helpful. Had a genuinely nice conversation with him, and sorted out my expired membership card. Thank you Pedro!
25 juin 2026
Avis spontané
Réponse de GO Outdoors - Team Valley
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Fantastic service from Robert and Chris…
Fantastic service from Robert and Chris when looking to buy a replacement tent . The our ADHARA 700XL was our prefered model.They were extremely patient with all the questions we asked with their knowledge being spot on. Suffice to say we purchased the tent and all the 'addons' Thank you gentlemen.
24 juin 2026
Avis spontané
Réponse de GO Outdoors - Team Valley
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Group Discount for Scouting
Used the group discount set up for Scouting and we saved money, even compared to the members discount. Delivery was to the local store, pick up no problem. Instead of getting 6 tents we got 8 and change from our own estimate.
17 juin 2026
Réponse de GO Outdoors - Team Valley
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Sorted my discount out because it did…
Sorted my discount out because it did not come off when I ordered
10 juin 2026
Réponse de GO Outdoors - Team Valley
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
The item was easy to order online and…
The item was easy to order online and it was available to collect straight away! So easy!
16 juin 2026
Réponse de GO Outdoors - Team Valley
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Pedro was both helpful on the phone and…
Pedro was both helpful on the phone and in the store
22 juin 2026
Avis spontané
Réponse de GO Outdoors - Team Valley
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great help from Andy
Great help from Andy. Knew his products in detail and helped make a decision. Would definitely recommend.
21 juin 2026
Avis spontané
Réponse de GO Outdoors - Team Valley
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Friendly and helpful
Smiling, helpful assistance in sorting out an expired loyalty card from Leigh yesterday. Thank you.
20 juin 2026
Avis spontané
Our first visit to this store.....
Our first visit to this store and it was impressive. Well laid out over the 2 floors, although some aisles were quite narrow.
Unfortunately, the item we required was sold out, a good sign perhaps?!, but JP (John Paul) was very helpful and enthusiastic.
Ordering item online, but will return in the future.
19 juin 2026
Avis spontané
Réponse de GO Outdoors - Team Valley
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Go Outdoors Customer Care Team
Want to come on and thank Terry for his…
Want to come on and say thank you to Terry for his service today, he was very helpful and kind. Thanks again :)
19 juin 2026
Avis spontané
Réponse de GO Outdoors - Team Valley
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great Customer Service for Boots
Sorry for this late review, I’ve been too busy walking! Julie was absolutely fabulous and extremely open and honest about helping me find the best pair of hiking boots for my needs. Very knowledgeable, and did it all with a super smile. Thanks so much for making my experience as a first time buyer great! :)
4 juin 2026
Avis spontané
Réponse de GO Outdoors - Team Valley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Team Valley
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Store staff warm and helpful
Store staff warm and helpful. Website clumsy at checkout / there could be more information at choice of place of collection. Disappointing no collection point at metrocentre store, dont understand why ? Team valley inconvenient to get to, particularly if using public transport / around rush hour.
11 juin 2026
Réponse de GO Outdoors - Team Valley
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Amazing Fishing/angling staff.
I called into the team valley store to find fishing gear for my children's first fishing trip today, as a single female.
I have visited other sports and angling stores and have left defeated and lost, and quickly realised that most didnt have the time of day for me, due to my gender and have ordered gear online because of this.
This was not the experience today with go outdoors, Darren was amazing. He understood my needs immediately, the stock I requested was unavailable and he made suitable knowledgeable recommendations for alternatives, including talking through bait options and giving me the stores delivery schedule for live bait.
Darren's customer service is exemplary, and his level of patience was amazing, I wasn't made to feel like i was taking up his time or asking ridiculous questions.
I will be a regular to the store because of him.
17 juin 2026
Avis spontané
Réponse de GO Outdoors - Team Valley
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Leigh was really nice and super helpful…
Leigh was really nice and super helpful :)
17 juin 2026
Avis spontané
Réponse de GO Outdoors - Team Valley
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Darren was very helpful and informative…
Darren was very helpful and informative thank him
for me
17 juin 2026
Avis spontané
Réponse de GO Outdoors - Team Valley
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service from Darren…
Excellent customer service from Darren on the Angling counter yesterday. Very friendly , taking a genuine interest in the customer , enquiring where I was off to with my purchase and wishing me a successful trip. Very good person skills.
16 juin 2026
Avis spontané
Réponse de GO Outdoors - Team Valley
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great store, fantastic staff
Great store, loads on display, chance to really look at the products before purchase. Served by Julie. Cheerful, superb staff member, more than happy to assist with our queries and purchase
13 juin 2026
Avis spontané
Réponse de GO Outdoors - Team Valley
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
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