gowercottagebrownies.co.uk Avis 

A thoroughly disappointing experience from start to finish. The parcel was left unprotected on my driveway, covered only by a thin bag resulting in rain damage to the packaging. The item was intended as a birthday present.

Seven days later, I am still waiting for a returns address and have received conflicting advice from different members of staff. One has suggested a replacement will be sent, while another refuses to reimburse return postage. The lack of communication and coordination is unacceptable.

Poor packaging, damaged goods and dreadful customer service have made this an unnecessarily frustrating experience. I would not recommend this business.

I’m shocked by their score. These are the BEST brownies in the world!! I’ve ordered genuinely ~30 times to colleagues, family members and friends and they never cease to be simply fabulous. Reliable delivery and gooey brownies - 10/10 would recommend!

Bought for a special birthday and when they arrived, they looked tiny and very crumbly. My guests were too polite to mention how dry and crushed they were. when I contacted the company I received a rude response stating that because I did not have a photograph they could do nothing. I have bought from this company many times previously. I will not do so again. Overpriced small and dry, enough said.

I recently received these as a gift and they were spectacular. In fact we never managed to freeze any because we couldn’t stop ourselves eating them. So utterly moist and gooey and delicious.

If I was only reviewing on taste, I would have given a four star rating, but my two star is because, on arrival, the box was bashed in, which didnt suprise me as it is sent out in a thin plastic bag, offering no protection at all and, when reading other reviews ans seeing that this happens frequently, why on earth dont the company protect it better in a sturdy cardboard box.When I emailed the company I didnt get a reply, even after sending a back up, second email, I felt that this was very rude of them and pretty awful customer relations. The product is very good but why onearth have they not followed up on all of the customer complaints.

These brownies are amazing! Also, there was an issue with the parcel tracking and then being left in a crazy location so I was unaware they had been delivered for several days in hot weather. When I contacted the seller they happily sent a replacement batch at no extra charge. Fantastic service and delicious product.

Have ordered many times in the past and never had any problems until this year. I ordered the 3 monthly subscription on the 23rd April for delivery of the 1st of 3 to be delivered 1st May 2-26. What a nightmare.
Must have changed courier service delivery to APC.
They were supposed to deliver at front door porch instead it was delivered at the back door where there is no porch and left on a day where it was hot and rained. We rarely use the back door and a light tap was heard at the door and upon opening door the courier said Mr Smith....we are not the Smiths??????? I called APC and the chap who answered said he would look into it....not so as it happened this month for the 2nd delivery of the subscription.
I emailed Gower Brownies and within a couple of days I received an apology and that it was not sorted...which wasn't the case as mentioned above this month's delivery was left again at the back door.
I emailed Gower Brownies twice 29th May and 1st June....have not received an answer???
I have telephone the company with the opening times to take calls and all I get is the answering machine....said calls I made 4 June x 3, 5 June x 5, 8 June x 4, 10 June x 2.....inexcusable and why no answer to telephone calls or to my emails.

If you give a company nearly three weeks to get fresh brownies to a recipient you would expect them to be there on time and not five days later. After all, the vendor chose the dispatch date, not me!

The best advice I can give is not to use this company. The phone is never picked up, the emails eventually bounce. You cannot get hold of them.

Ordered and never received. No response from the company whatsoever. Chargeback to card for a refund.

Good website, quickly processed and confirmed, order received very quickly.
I love them, my wife not so keen, so all the more for me.
Can't wait to try one warm.

The brownies are ok but customer service is non existence . I tried many times to call the number on their website without success. Sent 3 emails with a question and finally received one reply just confirming my order and not answering my question. The brownies was for a friend and was received a day later than the date given. Order was placed 16th December and delivered on 9th January.

Delivery took 4 days , so not fresh on arrival . No response to my emails . Also brownies much smaller now than my previous orders. Taste not as good either, just too sweet and generally not as nice .

Had a box of gluten free brownies for my birthday chocolate orange flavor, absolutely gorgeous well packaged and a littel card inside from my sister, would highly recommend

I don't normally post reviews, but I feel that this is important to share. I have no idea whether these brownies taste "as exquisite as the area they come from" as they were delivered without my knowledge and hidden by the courier behind a bin.
When I found them 12 days later, I contacted the company to explain the issue and they replied without compassion. The response was basically "its the senders fault". There was no apology or understanding.
They also said that I should have let them know within 7 days despite only finding the brownies 12 days after delivery. Obviously, as these fresh brownies have been out in the wind and rain and variable temperatures, I am not keen to eat them. The packaging had a tiny (size 8 font) note to say that there were perishable items, which was clearly easily ignored by the courier. They take no responsibility in ensuring the product arrives safely at its intended destination nor do they care if it doesn't.
Gower Cottage Brownies markets itself as a local cottage company, perfect for sending "The best surprise delivery ever Chocolate brownie temptation delivered by courier from Wales directly to your door" but the customer service is shows no care for the customer. How you can advertise as a surprise and then have such a terrible delivery service (see previous reviews) is beyond me.
Be aware, if you are sending these as a gift and the courier chooses not to deliver to the door, it is your fault and your money will be wasted.

I had a gift of brownies for my birthday sent over to Ireland . Arrived on time with perfect packaging and were delicious.
Highly recommend and hope to receive again as scrumptious and tasty !!

Had notification from delivery company that package was delivered but not sure where they were delivered to as definitely did not receive them. Photo taken of delivery was just a white wall. Contacted Kate who said she would ask the delivery company to try delivery again that day - nothing received. I chased again and was told they’d be delivered the next day - they weren’t! Chased again and received no response. Shocking.

Tastes like raw cake mix. Very sickly. Not for me - wouldn't buy again. Delivery fine though.

Absolutely a joke of a company. They don’t pick up calls, will not call back. Emails get rejected. Finally Jade email but absolutely useless. Lost brownies and no one answers you emails or calls…, busy baking.
Don’t bother ordering you can get better.

Was initially concerned about some reviews regarding delivery but after ringing and speaking to Jade I was assured they were now using a different courier and there wouldn’t be a problem. True to her word my order for 10 slabs of the original flavour brownies for my daughter’s wedding was dealt with very efficiently. Excellent communication throughout and the order arrived in perfect condition on the specified day. Very well received by all wedding guests and had one leftover slab which froze well too. Highly recommend!

I ordered brownies for a friend when they arrived the box was broken open the brownies flat as pancakes all mushed into one flat piece I was horrified and sent an email with pictures to “Kate”no reply tried phoning no answer I stupidly ordered another lot because I couldn’t give the ones I’d received as a gift. The new ones came again damaged not quite as bad as the first lot but again flat and looked nothing like brownies more like a soggy lump. I will not be wasting my money or disappointing friends and family gifting these again and as for “Kate” you need to improve radically your customer service reply to emails or answer your phone it’s about customers you know not Money.