I spoke to your member of staff Pauline McCamley, who was very helpful to my situation which was an oversight on my part as I pay monthly but I didn’t realise the standing order didn’t renew automat... Voir plus
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Lisez les avis des autres
A great experience should share with others, great customer communication, staff are helpful and good service. I asked the trees to cut because they are sitting on my property, the engineer came o... Voir plus
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Greenbelt Group were given a piece of land surrounding the estate I live on with half a million pounds to manage it for 25 years. Within 3 years they had moved the land (but not the money) to... Voir plus
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We visited a play park in York on Tuesday. Unfortunately someone had broken a glass bottle in the park so that there was an area of glass shards over an area. While it was clearly a danger, I did not... Voir plus
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À propos de l'entreprise
À propos de Greenbelt Group Ltd
Écrit par l'entreprise
…..green by nature
1,000+ Developments managed, protecting wildlife and nature
100,000+ Households under our expert stewardship or contract
400+ Combined years of in-house horticultural and ecological knowledge
25+ Years’ experience and expertise in Public Open Space stewardship
Planet Matters
Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity.
Place Matters
Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna.
People Matter
Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email customercare@greenbelt.co.uk
Prices Matter
We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality.
FAQs
Coordonnées de contact
99 Firhill Road, G20 7BE, Glasgow, Royaume-Uni
- 03450 940 940
- customercare@greenbelt.co.uk
- www.greenbelt.co.uk
4,1
Bien
1 k avis
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A répondu à 92 % de ses avis négatifs
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Jeanette
Jeanette, is so helpful and very professional in handling my queries.
Thank you Jeanette 🙏🏾
11 juin 2026
Réponse de Greenbelt Group Ltd
Dear Odidivo,
Thank you for taking the time to leave a review.
We really value your feedback and I am happy to hear you have received a positive experience from Jeanette, I will be sure to pass on this feedback.
Kind regards,
Amy
The response came quickly and positively.
The response came quickly and gave me the answer I was looking for. Additional work has already been carried out by their contractors and this will continue whenever they visit the site.
I even received a phone call to confirm this - again very quickly.
28 mai 2026
Réponse de Greenbelt Group Ltd
Dear Nigel,
Thank you for taking the time to leave a review.
We really value your feedback, I am very pleased to hear that you have received a fast and efficient service from our customer care team and our contractors, I will make sure this feedback is passed onto the correct teams.
Kind regards,
Amy
Quick response
My husband and I recently bought a house in an estate that is managed by Greenbelt and we weren't sure how to set up payments. I sent an email and received a very quick response where Shona gave me all the answers I needed.
8 juin 2026
Réponse de Greenbelt Group Ltd
Dear Jessica,
Thank you for taking the time to leave a review.
We really value your feedback and I am happy to hear you have received a positive experience from Shona, I will be sure to pass on this feedback.
Kind regards,
Amy
Re overgrown tree
I was very impressed with the help I received from David re the overgrown tree being so close to my garden and obstructing my view he has promised to give it his immediate attention
5 juin 2026
Réponse de Greenbelt Group Ltd
Hi there,
Thank you for the 5-star review!
It is great to hear that you had such a positive experience discussing the overgrown tree. I am pleased to hear that David was able to address your concerns so reassuringly and that he is giving this matter his immediate attention.
We truly appreciate you taking the time to highlight David's helpful service, and we look forward to getting this sorted for you!
Kind regards,
Lauren
The Greenbelt Group rob me every year.
The Greenbelt Group rob me every year.
When I first bought my house in 2021, I questioned but was aware of a so called 'green fee at a cost of £80 for grounds maintenance or whatever' but hadn't been collected since the houses were built in 2017. I proceeded with the purchase.
For the past few years, I have been subject to a robbery from the Greenbelt group who seem continually squeeze every penny they can out of people for doing absolutely nothing that they claim to be doing and every year I make a complaint to them about it.
I ask for evidence of what we're actually being charged for and each year, I get turned away and dismissed.
Extremely ignorant people, rude and simply selfish.
Despite all this, I have paid them the ever increasing amount yearly but protest these absurd charges for getting nothing in return and the company making false promises. One of the charges is for 'fly tipping on a public canal' which has nothing to do with my FREEHOLD home and I am also cut off from the estate. Nonsense.
I ask them to pull their finger out and actually come and sort mine and my neighbour's gravel road out which they decline to do so. Passing the book...
I have just received my annual bill again which (not to my surprise) has been increased YET AGAIN! Complete daylight robbery and one big farce.
4 juin 2026
Avis spontané
Réponse de Greenbelt Group Ltd
Hi Jonathan,
We understand that receiving an annual bill can be frustrating, but we would like to clarify a few points regarding your account and our maintenance remit.
1. Fee Adjustments (Indexation)
The £80 fee mentioned at your time of sale was the base rate set with the developer when the estate was built in 2017. As detailed in your property deeds, which your solicitor should have highlighted prior to purchase, this fee is subject to annual indexation to account for inflation and the rising costs of materials and labour over time.
2. Maintenance Boundaries & Non-Routine Charges
We can only maintain land that has been officially handed over to us by the developer. When you contacted us previously regarding the gravel road, our team confirmed this area sits entirely outside of Greenbelt’s remit, which is why we cannot carry out work on it. Regarding the fly-tipping, this falls under non-routine estate management; when dumping impacts the wider estate's environment, the cost of safe removal is shared across the development to keep the area safe and clean.
3. Transparency
We do not dismiss customer queries, and we are completely transparent about where your money goes. Detailed maintenance schedules and expenditure reports are readily available to all residents.
Our records show that our team last wrote to you in June 2025 to explain these points, and we didn't receive a reply. We are always happy to help and provide any reports you need. Please contact our Customer Care team directly so we can look into your account and get these documents sent over to you.
Many thanks,
Lauren
Direct debt
I wanted to start a direct debt to cover our bill. The young lady I spoke to was extremely helpful. Unfortunately I didn't ask her name. The direct debt is set up and away we go
4 juin 2026
Réponse de Greenbelt Group Ltd
Hi there,
Thank you for the 5-star review!
It is fantastic to hear that setting up your Direct Debit was such a smooth process. I will gladly pass your compliments along to our billing team, as they always love hearing that they’ve been extremely helpful and have provided great support to our customers.
We truly appreciate you taking the time to share your positive experience with us!
Kind regards,
Lauren
I had issues making a payment online
I had issues making a payment online. The number which appeared on screen was for an insurance company unrelated to Greenbelt!
I found your number and spoke to Samran who was exceptionally helpful and my payment was swiftly sorted, A great example of being able to speak to a competent human when technology goes wrong.
4 juin 2026
Réponse de Greenbelt Group Ltd
Hi there,
Thank you for the 5-star review!
We're so sorry to hear you faced issues making a payment online. However, we are pleased to hear that Samran from our billing department was able to assist you and sort your issue swiftly. We are always on hand to help our customers, and our friendly team is always here to provide support.
Thank you again for your feedback!
Kind regards,
Lauren
The operator was very helpful
The operator was very helpful and knowledgeable. He was able to talk to me in a professional manner and was polite and considerate. Well Done David !!
29 mai 2026
Réponse de Greenbelt Group Ltd
Good afternoon,
Thank you so much for taking the time to leave this wonderful 5-star review! We are thrilled to hear that David provided you with such professional, polite, and knowledgeable assistance.
We will be sure to pass your kind words along to David—he will be delighted to know his efforts made a positive difference. If you ever need anything else, we are always here to help.
Best regards,
Lauren
Shona was quick to respond and…
Shona was quick to respond and extremely helpful. Thank you!
26 mai 2026
Réponse de Greenbelt Group Ltd
Good morning,
Thank you so much for taking the time to share your feedback. I will pass on your compliments to Shona. It is great to hear that she was able to get back to you so quickly and provide the help you needed!
Kind regards,
Lauren
Expensive, Unresponsive and Poorly Managed
Greenbelt has provided an extremely disappointing service at Gough Close, North Leigh. Despite steadily increasing charges, the standard of maintenance has been consistently poor, with dead trees left unreplaced for months, weeds overtaking communal areas, and repeated complaints resulting in little more than excuses and delays.
Customer care acknowledged these issues as far back as October 2024, yet meaningful action was still outstanding many months later. To make matters worse, while we were actively disputing the level of service, our account was referred to the debt recovery unit before the underlying concerns had been addressed. Residents are expected to pay ever-increasing fees for a service that is largely invisible and falls well below what has been promised.
As soon as the first opportunity arises to pursue a residents vote, we will be seeking a more capable and reputable organisation.
8 mai 2026
Avis spontané
Réponse de Greenbelt Group Ltd
Dear Dylan,
Thank you for taking the time to share your feedback. I am very sorry to hear that you feel our service at Gough Close has been disappointing, as this is certainly not the standard we aim to provide.
We want to assure you that your concerns were taken seriously. Our Customer Care and Operations teams worked together to address the issues you raised, though we acknowledge there was an initial delay. To clarify the situation regarding the landscaping:
Tree Replacement: The dead trees were successfully removed in May 2025. However, due to unseasonably dry ground conditions, immediate replanting had to be paused. Replanting outside of the standard winter planting schedule risks the health of the trees, and we wanted to ensure they had the best opportunity to thrive.
Account Status: We want to clarify that during the period this matter was being actively investigated, all late fees applied to your account were fully waived and removed.
According to our records, this was our last point of contact regarding the matter. We always want to ensure our residents are satisfied, so if the replanted trees have unfortunately failed to take root, or if there are outstanding areas where weeds are a concern, we sincerely urge you to reach out to us.
Please contact our Customer Care team directly so we can look into the current state of the development and work to resolve any ongoing issues for you.
Kind regards,
Lauren
Fast and professional service from…
Fast and professional service from David at Greenbelt. Thank you.
21 mai 2026
Avis spontané
Réponse de Greenbelt Group Ltd
Good morning,
Thank you so much for the kind review. I am really glad to hear that David provided such fast and professional service for you. I will be sure to pass your lovely feedback along to him, as I know he will appreciate it. We are always happy to help!
Best regards,
Lauren
Donation to East Leake Village Hall
Many thanks to Greenbelt Group for the generous donation of £500 to East Leake Village Hall. The hall is run by volunteer Trustees on behalf of the village. Donations such as this contribute hugely to our ability to maintain the hall to a safe standard for the many groups and individuals in the village who use it. Once again many thanks from the Trustees of the hall.
18 mai 2026
Avis spontané
Réponse de Greenbelt Group Ltd
Good morning,
Thank you so much for the kind review. We are absolutely delighted to support the East Leake Village Hall. We know how much hard work the volunteer Trustees put into keeping the hall running, and we're really glad we could help out. Thanks for everything you do for the village!
Best regards,
Lauren
Fence repair
I phoned Greenbelt to say a fence in our estate was damaged. Less than 2 hours later they sent someone out to repair it and it looks good as new. Great service.
18 mai 2026
Réponse de Greenbelt Group Ltd
Good morning, Yvonne,
Thanks for taking the time to leave a review. We're so pleased we could get someone out there to fix the fence quickly for you. Really appreciate the kind words about the service! Thank you.
Kind regards,
Lauren
The customer care agent was amazing and…
The customer care agent was amazing and helped greatly. They were superb in understanding the concerns I had and resolving them all.
15 mai 2026
Réponse de Greenbelt Group Ltd
Good morning,
Thanks so much for leaving such a kind review. We're so pleased that our team could get everything sorted out for you so smoothly. Hearing that we completely resolved your concerns is the best feedback we could ask for. We really appreciate you taking the time to let us know. Take care!
Kind regards,
Lauren
Very helpful and proactive support
Very helpful and proactive to assist us at a time of need, great knowledge and understanding, excellent communication and forward thinking
15 mai 2026
Réponse de Greenbelt Group Ltd
Good morning,
Thank you for taking the time to share your experience with us. I am delighted to hear that our team provided helpful, knowledgeable, and proactive support during your time of need.
Clear communication and forward-thinking solutions are what we aim for, and your feedback is incredibly rewarding for the whole team.
Thank you again.
Lauren
Réponse de Greenbelt Group Ltd
Good morning,
Thank you for taking the time to leave a review! I’m glad to hear that everything is moving forward. In the meantime, if you have any question please do not hesitate to reach out.
Thanks,
Lauren
Réponse de Greenbelt Group Ltd
Good morning,
Thank you so much for the feedback! I’m really glad you found the information helpful and informative. If you have any other questions or need further details on anything, just let us know!
Kind regards,
Lauren
I found the presentation informative…
I found the presentation informative and very clear with ample times to ask questions which were clearly answered honestly and openly
2 mai 2026
Avis spontané
Réponse de Greenbelt Group Ltd
Good morning,
Thank you so much for the 5-star review! I’m delighted to hear that you found the presentation clear and informative. We always strive to keep things open and honest during our Q&A sessions, so I’m glad you felt you had ample time to get your questions answered.
Please don't hesitate to reach out if you need anything else at all!
Kind regards,
Lauren
Water rebate
Greenbelt are about to take over management of our Close. We had a site meeting hosted by Nick Upton. In the meeting he informed us that we have a Suds system in our Close and that was the reason we had soak aways around the Close. As we have the Suds system he suggested that we contact Anglian Water as we should not be charged for surface water collection. So in the back of this I did contact Anglian Water and after a few emails back and forth they have now come back to me saying they agree we have a Suds system and we should never of been charged for Surface Water collections. The result is I have received a refund for all the years I have been here and going forward I will not have Surface Water charged to my account
So it’s a great start by Nick and Greenbelt
27 avril 2026
Avis spontané
Réponse de Greenbelt Group Ltd
Good afternoon Caroline,
Thank you for the 5* review. We are so pleased we could help get that refund sorted, what a brilliant result for you! I’ll be sure to pass your comments on to Nick. if you have any questions in the meantime, feel free to get in touch with the Customer Care team.
Many thanks,
Lauren
Amazing customer service
Amazing customer service. Staff on phone so helpful and kind and understanding
27 avril 2026
Réponse de Greenbelt Group Ltd
Hi Dannielle.
Thank you so much for leaving such a positive review. I'm glad to hear the Customer Care team were helpful and understanding when you called. I'll pass your comments on to them.
Many thanks,
Lauren
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