I spoke to your member of staff Pauline McCamley, who was very helpful to my situation which was an oversight on my part as I pay monthly but I didn’t realise the standing order didn’t renew automat... Voir plus
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Lisez les avis des autres
A great experience should share with others, great customer communication, staff are helpful and good service. I asked the trees to cut because they are sitting on my property, the engineer came o... Voir plus
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Greenbelt Group were given a piece of land surrounding the estate I live on with half a million pounds to manage it for 25 years. Within 3 years they had moved the land (but not the money) to... Voir plus
L'entreprise a répondu
Contacted by telephone as swings in swing-park were in a poor state, not clean or suitable for small children to play on. David Condon was extremely helpful and took full responsibility for issue. He... Voir plus
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À propos de l'entreprise
À propos de Greenbelt Group Ltd
Écrit par l'entreprise
…..green by nature
1,000+ Developments managed, protecting wildlife and nature
100,000+ Households under our expert stewardship or contract
400+ Combined years of in-house horticultural and ecological knowledge
25+ Years’ experience and expertise in Public Open Space stewardship
Planet Matters
Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity.
Place Matters
Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna.
People Matter
Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email customercare@greenbelt.co.uk
Prices Matter
We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality.
FAQs
Coordonnées de contact
99 Firhill Road, G20 7BE, Glasgow, Royaume-Uni
- 03450 940 940
- customercare@greenbelt.co.uk
- www.greenbelt.co.uk
4,1
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Amazing customer service
Amazing customer service. Staff on phone so helpful and kind and understanding
27 avril 2026
Réponse de Greenbelt Group Ltd
Hi Dannielle.
Thank you so much for leaving such a positive review. I'm glad to hear the Customer Care team were helpful and understanding when you called. I'll pass your comments on to them.
Many thanks,
Lauren
Invading tree roots
I have just been reading some reviews about this company after leaving my review.
All the good reviews we're aimed at lots of different "staff" on the many many occasions that I have either phoned or emailed my concerns I was only able to speak.to the same person never able to speak to her superior.
I think she was working from.home.
21 avril 2026
Avis spontané
Réponse de Greenbelt Group Ltd
Hi Carole,
Please see our latest response to the review you left 3 days ago.
Thanks,
Lauren
This company likes to put fake 5 star reviews
This company likes to put fake 5 star ratings in this to try and keep people from knowing that they are so bad, money grabbing and never do the work they are supposed to do. The fake ones are so obvious that they are as there is never lots of information. Our estate never looks great - the sub contractor (Kene) which are based in the Lothians, can whizz over the grass in seconds and doesnt cut it properly. Yet we are asked to pay £42.72 a month for this dismal service. They are total con artists. £95 per house is charged for administrative fees. That is roughly £25,650 for this estate alone - ridiculous - everything is done online. Remember also they also own Persimmon Homes - and everyone knows they are like paper houses.
Before Greenbelt ask me to confirm I am real - its Ferryfields Estate. The information I have provided above will be enough to know that.
16 avril 2026
Avis spontané
Jeanette was very helpful
Jeanette was very helpful and enabled me to set up a direct debit over 10 months which will be much better. The call was quick and efficient, with my issue resolved.
15 avril 2026
Réponse de Greenbelt Group Ltd
Hi Sara,
Thanks for the great review! We're thrilled to hear Jeanette made the setup quick and easy for you. We pride ourselves on being efficient, and I’ll be sure to share your kind words with her.
Many thanks,
Lauren
Réponse de Greenbelt Group Ltd
Thank you for the great feedback! I'm so glad we could get your issue sorted quickly and effectively for you.
Kind regards,
Lauren
I was dealt with professionally by…
I was dealt with professionally by Jeanette was very helpful
14 avril 2026
Réponse de Greenbelt Group Ltd
Thanks for the great feedback! It’s wonderful to hear you had such a positive experience with Jeanette. We really appreciate you taking the time to share this.
Kind regards,
Lauren
Professional company
Query was dealt with quickly and efficiently. Operator was was friendly and professional. Thank you
10 avril 2026
Réponse de Greenbelt Group Ltd
Good afternoon, Keith,
Thank you so much for leaving a 5 star review! I’m thrilled to hear we could get everything sorted out quickly and efficiently for you. Please don't hesitate to reach out if you need anything else at all!
Kind regards,
Lauren
Everything explained
4 avril 2026
Avis spontané
Réponse de Greenbelt Group Ltd
Hi Michelle,
Thank you for the 4-star review! We’re so glad we could help clear everything up and provide the explanations you needed.
Kind regards,
Lauren
Mr David Condon was very pleasant and…
Mr David Condon was very pleasant and helpful and I look forward to hearing the outcome from our conversation
30 mars 2026
Réponse de Greenbelt Group Ltd
Hello, Mrs. Scott,
Thank you for the kind feedback! I will be sure to pass your comments along to David. We’re glad he could help, and we'll be in touch soon with the outcome.
Kind regards,
Lauren
Permission Granted
I phoned Greenbelt to ask if it was ok to install a timber strut in a communal shrub bed to support a length of fence which was swaying in the wind. As the fence backs onto my garden, I will have to pay for the replacement fence should it fail. David Condon was so helpful and came back to me within the hour having spoken to the operations manager and advised I had permission providing there was no damage to the shrub bed. He also followed it up with an email confirming permission had been granted. I really appreciated this as it allows me to take preventative action and hopefully delay the cost of replacing the fence.
30 mars 2026
Réponse de Greenbelt Group Ltd
Hi Wendy,
We really appreciate you taking the time to share such a kind review.
It’s always great to hear when a quick bit of coordination makes a real difference. David is a brilliant part of the team, and I’ll be sure to pass your kind words on to him.
If there is anything else we can assist with while you’re getting that fence secured, just let us know.
Kind regards,
Lauren
Good Customer Service Experience
Raised a query first thing in the morning and DC rang back soon after and undertook to follow up and consult with colleagues, which he did the same day with an email to me with a way ahead. Good service. Thank you.
26 mars 2026
Réponse de Greenbelt Group Ltd
Hi Matt,
Thanks so much for the kind review! We really appreciate you taking the time to share your experience with us. It’s always great to hear when our team hits the mark, and I’ll make sure your feedback gets passed straight along to DC. They will be thrilled to hear it.
Kind regards,
Lauren
Completed my payment
25 mars 2026
Réponse de Greenbelt Group Ltd
Hi Jonathan,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Staff member recorded my concerns and…
Staff member recorded my concerns and pass details onto the appropriate manager. David was polite, gave me excellent advice and what will happen with my concerns.
25 mars 2026
Réponse de Greenbelt Group Ltd
Hi Paul,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Réponse de Greenbelt Group Ltd
Hi Michael,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
very prompt response for a task i did…
very prompt response for a task i did require.
Very happy.
Thank you!
19 mars 2026
Réponse de Greenbelt Group Ltd
Hi Fabio,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Green belt/Amy
Green belt/Amy
There seems to of been some confusion at your end because you mentioned to me the wrong company who was responsible for emptying the new bin and you also mentioned that you would call me and never did, that would give anybody the impression that you was not bothered.
I spoke to David and he got the bin relocated on the Park and I even called him to say thanks for a job well done then after that as mentioned above it never got emptied,been a Sales Manager for a lot of years there's things you pick on the way and your Telephone manner was not very convincing that you was taking this seriously hence calling your company on several occasions.
Thanks.
Lee.
13 mars 2026
Avis spontané
Réponse de Greenbelt Group Ltd
Hi Lee,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
We can confirm the bin has now been emptied by our contractors.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Called regarding setting up a direct…
Called regarding setting up a direct debit, explained to the member of staff that I was having issues with getting on the form, the staff member set this up with me over the phone in minutes, fast stress free and easy, excellent communication
17 mars 2026
Réponse de Greenbelt Group Ltd
Hi James,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Excuses
I had to send numerous emails to customer services before they believed me. All we wanted was someone to cut overhanging branches that encroach our property by trees belonging Grange estates. The trees have never been pruned in all the 26 years we have lived here.The company gave all kinds of excuses why they shouldn’t or couldn’t do this simple task. Glad to report that the work has now been done.
13 mars 2026
Réponse de Greenbelt Group Ltd
Hello Hector,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
We can confirm that the trees are inspected each month by our regional Operations Manager to identify any health and safety risk, and also annually by an independent arborist. You are able to cut back any low branches which may encroach into your garden legally, as long as this does not affect the health and stability of the tree
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
I been sent a bill which happens each…
I been sent a bill which happens each year they itemised but they never tell you where is been compeled i have raised a issue with them but possble take 20 days i been here 11 years plus the council taken over 80% of it now cutting grass etc some how i think w3 are been taken for a ride?
11 mars 2026
Avis spontané
Réponse de Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Extortionate fees for appalling…
Extortionate fees for appalling service. Dead trees all over the estate, rubbish in the water, damaged fences etc. the list goes on. Not sure how they get away with it.
12 mars 2025
Réponse de Greenbelt Group Ltd
Hi James,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
I cannot see we have received any contact from yourself to report maintenance concerns, we will be happy to investigate your concerns on your behalf.
If you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further.
Kind Regards,
Amy
Greenbelt
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